Customer Service Representative
Resume:
Rodney Veasley
Hernando, MS *****
**************@*****.***
Detail-oriented professional with years of experience in a busy customer service environment. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.
Work Experience
Medicaid Service Coordinator
Superior Health Care - Dallas, TX
August 2023 to February 2024
Helping doctors with filling claims and medicaid disputes . Also understanding the needs of the problems with medicaid claims and let the doctors know what needs to be corrected if a claim has been denied. Corrdinating Authorizations for medical services.
Customer Service.
HAS Bank (remote)
October 2022 to August 2023
Responsible for helping customers with their accounts. Changing address, ordering new debt cards, and adding new details to accounts. Customer Service Remote
CVS (ttec)
September 2020 to November 2021
Responsible for managing multiple tasks in a transaction/high volume call based environment Responsible for processing/cancelling customer’s mail order prescriptions Responsible for taking payment information including updating pertinent information such as mailing address or telephone number Resolve customer problems by clarifying the customer’s issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem Manage large amount of incoming calls.
Customer Service Representative
REMOTE, MEDICAID
September 2020 to September 2020
Responsible for managing multiple tasks in a transaction/high volume call based environment Responsible for assisting customers’ with their accounts including setting -up customers for Part B Medicaid or providing additional information concerning the program Manage large amount of incoming calls
Customer Service Representative
REMOTE - HILTON
April 2015 to December 2019
WORLDWIDE RESERVATIONS
Responsible for providing engaging customer service in an inbound call center environment Responsible for assisting customers with booking travel dates, verifying package details, answering questions and providing follow-up as needed
Confirm all hotel details and provide relevant information about the resorts and amenities to assist guests. Responsible for completing payment for room purchases or any purchase upgrades. Education
ASSOCIATE
Colorado Technical University
December 2007
HIGH SCHOOL DIPLOMA
Osceola High School
May 1981
Skills
• Communication Skills
• Computer Skills
• Typing
• Microsoft Word
• Time Management
• English
• Microsoft Outlook
• Administrative Experience
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