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YoShone Brice

Bogalusa, LA

ad4mfx@r.postjobfree.com

985-***-****

Summary

Supervising and Mentoring call-center operation with [9] years of experience directing staff and maintaining a pleasant customer service environment, starting from the Customer Service Rep Tier 1, then later being promoted to Help Desk Supervisor for two years.

Experience

General Dynamics Information Technology

Help Desk Supervisor • Bogalusa, LA

Improved equipment maintenance and safety standards by 100%, which resulted in a 100% reduction in maintenance cost

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction Percepta USA/ Teletech

Customer Service Representative tier 3 • Bogalusa, LA Improved equipment maintenance and safety standards by [100]%, which resulted in a [100]% reduction in maintenance costs

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annually

Provided great customer service and was involved in training every week through a quailty Education

Northshore Technical Community College- Sullivan Campus Biomedical Equipment Repair Technolgy • Bogalusa, LA Graduated summa cum laude—3.7+ GPA

Kaplan University

Paralegal Studies • Davenport, IA

Graduated summa cum laude—3.7+ GPA

Skills

Customer service, Computer literacy, Communication skills, Time management, Documentation review, Microsoft word, English, Leadership, Physical examinations, Microsoft excel Languages

English