MELANIE HOLMES

Phoenix, AZ • 612-***-**** • ad4mfp@r.postjobfree.com • www.linkedin.com/in/melanieholmescapm

DEDICATED LEADER – ANALYST – COORDINATOR - VETERAN

Competitive Pricing Analyst • Operations Manager • Government Contracts Coordinator

Data Entry and Analysis • Competitive Research • Operations Management • Pricing Analysis

Root Cause Analysis • Leadership Skills • Internal Audit Mastermind • Adaptable Professional

Four Merit Raises at Three Different Jobs All Within Less Than a Year of Employment at Each Job

WORK EXPERIENCE

TRIMARK GILL MARKETING March 2018 - present

Government Contracts Assistant

Meticulously preserved contract support info, offering a dependable reference resource.

Monitored AutoQuotes to detect manufacturer price increases, preparing contract modification paperwork and pricing justifications.

Uploaded correct pricing data to government sites, ensuring regulatory standards compliance.

Notified staff about approved changes, ensuring smooth interdepartmental communication.

Maintained GSA Advantage and other agency sites, ensuring current public access info.

Tracked competitive pricing, created detailed reports for strategic decision-making.

Alerted sales and contracting staff of approved modifications for immediate action.

SEEWRITEHEAR Oct 2017 - Feb 2018

Accessibility Specialist

Ensured consistent top-notch format and quality of content by rectifying errors related to missing content or incorrect formatting and structure.

Successfully digitized traditional media documents into accessible formats including Braille, Large Print, Accessible PDF, and Accessible HTML.

Oversaw content improvement across production stages following procedural guidelines.

CENTER FOR AUTISM AND RELATED DISORDERS April 2017 - Aug 2017

Administrative Coordinator/Scheduler

Orchestrated seamless scheduling for all clients and therapists ensuring smooth operations.

Assumed Operations Manager duties during absences, showing adaptability and leadership.

Produced detailed reports for therapists and clients to track performance metrics.

Maintained compliance by keeping therapists' credentialing information current.

Deployed Help Desk tickets promptly to address technical issues swiftly.

Streamlined new hire onboarding process for better team integration.

FULLER SOLUTIONS July 2015 - Jan 2018

Operations Coordinator

Advanced LinkedIn prospecting via targeted invites/messages, and efficient data entry.

Pioneered marketing content research to enhance brand visibility and engagement.

Created detailed 'How To' guides with step-by-step instructions and visual aids.

Regularly updated trackers to guarantee on-time project milestone completion.

Streamlined data entry for staff members' time into the accounting system.

Evaluated industry competitors, meticulously documenting key findings.

Managed invoicing, AP/AR operations, and related processes.

REPUTATION.COM April 2014 - Jan 2015

Business Listings Coordinator

Orchestrated the coordination process for business listings, including creation and claiming of listings across review sites.

Implemented Salesforce CRM to streamline operations and enhance customer relations.

Stayed updated with changing requirements for review sites to maintain lead.

Championed content verification on review sites for accuracy and relevance.

COLLING MEDIA Dec 2013 - April 2014

Account Coordinator

Compiled detailed ad fallout reports to monitor performance and pinpoint improvement areas.

Maintained accurate SalesForce data, enhancing information management and accessibility.

Generated QuickBook reports and prepared precise estimates for efficient invoicing.

Audited media bookings, submitted ad traffic changes for accuracy and efficiency.

ESSENTIAL KNOWLEDGE GROUP July 2013 - Oct 2013

Operations Manager/Veterans Liaison

Streamlined onboarding for veterans in the business program, ensuring smooth transitions.

Developed databases for various projects, improving data accuracy and accessibility.

Delivered executive support to Owner, aiding in effective decision-making processes.

Orchestrated detailed Risk Management strategies to avert potential project issues.

Supervised an administrative staff of four, ensuring efficient operations.

COMPUCOM 2010 - 2011

Project Management Associate

Collaborated closely with external vendors, hiring managers, HR representatives and prospective candidates to successfully onboard over 900 individuals within one year. Resulted in project running fully staffed and within budget and contract compliance for duration of project.

Effectively coordinated with Cabling Team, delivering comprehensive monthly reports to customers.

Enabled full staffing for project duration via effective recruitment strategies.

Ensured contract compliance during onboarding by working closely with clients.

Reported directly to the PMO, fostering a streamlined communication channel.

Utilized Sharepoint for efficient tracking of all project documentation.

Managed and allocated project assets for optimal resource utilization.

COBANK 2009 - 2010

Executive Assistant

Strategized meticulously and executed comprehensive administrative support for Central Division President, five Vice Presidents, and six dedicated analysts.

Crafted engaging PowerPoint presentations with professional formatting for timely delivery.

Boosted efficiency managing travel, expense reports, meetings, and video conferencing.

Chaired Employee Activity Committee, organized engaging events like United Way week.

Produced monthly financial reports for informed decision-making processes.

KNOA SOFTWARE 2007 - 2008

Sales Operations Administrator/Office Manager

Served as primary liaison between NY's main office and local vendors, enhancing communication.

Coordinated domestic/international travel and meeting schedules for optimal time management.

Maintained a comprehensive database of prospects and contacts to improve client relations.

Orchestrated admin support for EVP and five Directors, ensuring smooth operations.

Completed expense reports meticulously, ensuring accurate financial tracking.

Constructed comprehensive forecasts to assist strategic decision-making.

Allianz • Polaris • Trammel Crow • NexPro Personnel Svcs Dec 2003 - July 2012

Contract/Temp Work

Bolstered executive support across multiple industries including Allianz, Polaris, Trammel Crow, NexPro Personnel Services and Lowry Hill as an Executive Assistant.

Identified critical issues on Error Log as environmental, process or software-related problems requiring additional comprehensive training for resolution.

Streamlined weekly payroll coordination, accounts receivable management, client billing, and comprehensive invoice reconciliation processes.

As a Quality Analyst at Kroll Ontrack, conducted thorough root cause analysis in lab operations.

Developed advanced tracking tools for efficient financial trends and payroll monitoring.

Formulated persuasive proposals, affirmative action plans, and employee handbooks.

Prior Experience: KPMG, LLP, Senior Administrative Assistant, * T-MOBILE, Retail Project Coordinator - MN/IA Retail Market, *UNITED DEFENSE, L.P, Senior Administrative Support Specialist & Internal Auditor

EDUCATION

TECHNOLOGIES, CERTIFICATIONS, AFFILIATIONS

Technologies: * MS Office Suite, * Lotus Notes, * MS Schedule+, * MS Publisher, * CRM, * Service-Now, * Visio Professional, * SharePoint, * Quickbooks, * BaaN, * MS Project, * SalesForce, *Adobe Acrobat, *Microsoft Teams, *Zoom, *Trello, *Dropbox, *Skype, *Zoho CRM

Certifications: TRAINING TO YOU - Project Management Certification Program (CAPM certification 2013-2018) • UNITED DEFENSE, L.P. - ISO 9001 Internal Quality Auditor certification • NORMANDALE COLLEGE - Asian Studies, Art History • Project Management Certification Program • Project Management Certification • Quality Auditor certification • Auditor certification

Affiliations: Japan America Society of Minnesota (administrative support)

Military: United States Navy (disabled veteran)

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