MELISSA GARCIA
Contact: phone 469-***-**** email: ad4mfn@r.postjobfree.com
PROFESSIONAL EXPERIENCE
ServiceMaster Restoration
Accounts Receivable Manager August 2023 – December 2023 (3 Month Contract)
Created company procedures/forms for refunds, credit memos & write-offs
Approve refunds, credit memos & debit memos
Prepare weekly spreadsheet for the Collections Team which includes Aging, Disputes & Resubmissions
Prepared Outside Collections Packet – Recovery Solutions Group
Worked portfolios & special accounts as assigned
Stepped in as backup for any team member when out of office
Documented all collections activity in a concise and accurate format
Ensured staff upheld Collection Compliance regulations.
Evaluate high risk accounts to implement recommendations for resolution.
Managed 5 separate QuickBooks accounts four 3 different regions East Coast/Midwest/West Coast
Held weekly team meeting to address any concerns or issues they were having with collecting.
Cash application for checks/ACH/Wire payments in QuickBooks
Processed credit cards daily through Intuit credit card portal
Noted Restore 365 & Dash of payments received and closed out jobs
Adhered and enforced as defined in our training and company policies.
Excellent interpersonal, organizational and communication both written and oral.
Strong leadership qualities with the ability to work independently and effectively communicate and partner with all levels of an organization
Created performance policy and team scorecards
Ability to work through a high volume of work in a fast-paced environment without compromising work quality
Managed a team of 10 employees
BSN Sports
Supervisor Collections & Account Services May 2022 – July 2023
Approve refunds, credit memos & debit memos
Prepare weekly spreadsheet for the Collections Team which includes Aging, Disputes & Resubmissions
Monitoring phone calls for quality assurance and productivity
Prepare Outside Collections Packet – Altus Receivables Management
Worked portfolios & special accounts as assigned
Monitor the CCAR – Contact Client Center – Collections Queue
Stepped in as backup for any team member when out of office
Documented all collections activity in a concise and accurate format
Ensured staff upheld Collection Compliance regulations.
Evaluate high risk accounts to implement recommendations for resolution.
Collaborated with Collections Manager to schedule the team to ensure proper telephone coverage and approves requests for time off and any schedule changes.
Processed credit cards daily
Assisted in fielding staff questions
Completed month end measurements and implanted appropriate action plans on unsatisfactory items.
Monthly One on One meetings with Team Members Performance Scorecards
Yearly Performance Reviews
Training New Hires – Collections/Account Services
Training of Merch Serv overseas individuals for Account Services
Adhered and enforced as defined in our training and company policies.
Excellent interpersonal, organizational and communication both written and oral.
Strong leadership qualities with the ability to work independently and effectively communicate and partner with all levels of an organization
Ability to work through a high volume of work in a fast-paced environment without compromising work quality
Interviewed new hires/contractors from agencies
Worked with Sales Team
Managed a team of 12 employees
Team Lead Collections & Account Services Jan 2020 – May 2022
Approve refunds, credit memos & debit memos
Work assigned accounts to collect past due balances: speaking with customers or sales team
Prepare weekly spreadsheet for the Collections Team which includes Aging, Disputes & Resubmissions
Monitoring phone calls for quality assurance and productivity
Prepare Outside Collections Packet
Training New Hires
Training of Merch Serv individuals for Account Services
Cross training of Account Services Team members
Worked portfolios & special accounts as assigned
Interviewed new hires/contractors from agencies
Worked with Sales Team
Managed a Team of 8
BOY SCOUTS OF AMERICA / Feb 1999 – Aug 2019 / (RFL: Mass layoff, then took time off) Associate Credit Specialist Mar 2016 – Aug 2019
Managed a team of 8 Senior Credit Analyst
Assisted in technical projects for Credit & Collections to promote process improvement
Performed daily and month end process to ensure proper accounting and provide timely accurate reports for management and audits
Responsible for the investigation and analysis of credit risk for both new and existing customers and licensees. Using confidential credit information, establishes initial credit limits for new customers and monitors restriction and extension of credit to existing customers and licensees
Handled sensitive credit problems including bankruptcy, demand letters, placing accounts out with collections agencies and recommending closing accounts with an emphasis on reducing write offs
Carried all duties of the Senior Credit Representative
Managed a Team of 11
Senior Credit Representative Oct 2010 – Feb 2016
Assigned account numbers to daily checks received in JP Morgan Chase Receivables Edge
Daily application of Council & Distributor checks from JP Morgan Chase Receivables Edge into PeopleSoft
Collected on Council & Distributors accounts in a timely manner
Researched any discrepancies on customer accounts
Monitored delinquent accounts and prepare follow up communication via email or telephone
Implemented or terminated restrictions of credit, interest charges and shipping holds
Prepared tax credits or debits when needed
Prepared credit or debit manual adjustments when needed
Printed of JDA or PeopleSoft invoices when requested by customers
Distributed monthly statements & benefits to Councils via email
Prepared monthly Delinquency Reports for Councils & Distributors Cash Accounting Assistant Jun 2009 – Oct 2010
Keyed in daily deposits from JP Morgan Chase Receivables Edge into PeopleSoft Financial System
Responsible for batching NDC, Credit Cards, ACH & Wire payments and keying them into PeopleSoft Financial System
Audited daily reports to assure that all batches are in complete status
Sorted incoming cash and checks from mailroom
Cashed note documents and assign G/L account numbers
Batched checks and cash to be keyed in PeopleSoft Financial System
Cashed petty cash vouchers, travel advances & checks
Ran month end reports for donations received and making copies to be distributed out to the necessary individuals Supervisor A/R Cash Applications Processor Oct 2006 – Jun 2009
Keyed in daily deposits from JP Morgan Chase Receivables Edge into PeopleSoft Financial System
Responsible for batching NDC, Credit Cards, ACH & Wire payments and keying them into PeopleSoft Financial System
Logged batches into Excel spreadsheets
Audited daily reports to assure that all batches are in complete status
Responsible for assuring that all journal entries are made accurately and in a timely manner
Prepared live checks deposit for Loomis to pick-up
Supervised A/R Cash Applications Processor
JP Morgan Chase Paymentech – Processing Credit Card Payments
Managed a Team of 4
Cash Processor Specialist 1 Aug 2002 – Oct 2006
Sorted incoming cash and checks from mailroom
Cashed note documents and assign G/L account numbers
Batched checks and cash to be keyed in PeopleSoft Financial System
Prepared deposits to be sent to bank
Responsible for all incoming donations and Jamboree payments
Ran month end reports for donations received and making copies to be distributed out to the necessary individuals
Monitored and maintained log of BSA employee’s NSF personal checks
Prepared check log for disbursement of in-house checks
Processed all NSF checks from Scout Shops
Cashed petty cash vouchers, travel advances & checks
Balanced traveler checks at the end of the month
Keyed month end correction journal in PeopleSoft A/R Cash Applications Processor May 2001 – Aug 2002
Received daily deposits from Chase lockbox, assigned batch numbers
Logged batches into Excel
Keyed batches into PeopleSoft
Responsible for month end cash journal
Cash Sales Processor Feb 1999 – May 2001
Maintained daily cash records of assigned Scout Shops
Reviewed and recorded data into Excel
Prepared month end reports and G/L journals for each Scout shop
Prepared journals for fees charged by Discover and American Express
Prepared Paymentech Journal
Keyed journals into PeopleSoft System
TECHNICAL SKILLS
Oracle, PeopleSoft, SAP, High Radius, QuickBooks, Restore 365, Dash, Workday, eBill Payment Platform, Inbound Queue, Mitel Management Studio, JP Morgan Chase Lockbox, Vertex Tax Software, Avalara Tax Software, Altus Receivables Management, Recovery Solutions Group, JADA Management, Microsoft Office, Microsoft Teams Portal Knowledge of the following for uploading invoices: Ariba, Coupa, DC Vendor, Oracle Applications Cloud, Jaggaer, WAWF, PPIE, Brass, Nexus & Transcepta