Hayley Green

*** ***** *** ***** **** Junction, MO · 417-***-****

ad4mfh@r.postjobfree.com

I am eager to demonstrate my 20+ prior years of advanced customer service, insurance, human resources, and transcription skills in a full-time position. I am reliable, professional, detail oriented, a problem solver and have compassion/good listening skills for others needing my help. My background involves many facets of the business world, and I look forward to speaking with you about a position that I am able to apply the experience I have acquired

Experience

May 2015 to 2024

DAYCARE OWNER/OPERATOR

Daily operations including meal prep, coordinating age-appropriate activities, developing relationships with multiple families, following state safety guidelines, invoicing, and teaching multiple age groups the necessary skills needed to be prepared for pre-school and kindergarten.

AUGUST 2016 TO MAY 2017

SEASONAL REMOTE CUSTOMER SERVICE REP, SCHOLASTIC BOOK CLUBS

Remote position working from home taking inbound calls assisting customers and teachers with their scholastic book orders. Replaced lost books, credited accounts, re-routed orders to alternate addresses, billed proper schools/teachers accounts, etc. Enhanced computer skills, telephone skills, and meeting specific time limits and deadlines.

January 2013 To May 2015

Licensed Insurance Producer, First Missouri Insurance

Writing home, auto and commercial insurance policies for 12 different insurance companies. Taking phone calls and quoting walk-in customers’ insurance needs. Receiving and posting payments, cancelling policies, filing claims, etc.

july 2009 To january 2013

human resources coordinator, lafayette house

Facilitating recruitment and hiring process, scheduling interviews, performing pre-employment screenings and paperwork. Managing employee benefit plans such as life, health, dental, 403b retirement plan, vacation, sick leave, FMLA, and Workers Compensation reports. Coordinating and teaching all new employee orientations, and providing reports to the Executive Director and other management staff.

MARCH 2003 TO OCTOBER 2008

MEDICAL TRANSCRIPTIONIST, OZARK CENTER

Transcribed doctors’ notes, group notes, assessments, etc. from home. Maintained a 24-hour turn-around deadline with all work. Typed 90 words per minute. Familiar with ICD-9 Codes used for diagnoses.

Education

May 2002 - july 2004

Medical transcription certificate, Education Direct

Completed a 2-year Medical Transcription course that allowed me to work for doctors and hospitals, transcribing their daily notes for patient files.

May 1992- may 1994

criminal justice courses, missouri southern state university

Basic courses as well as law enforcement courses, working towards a Criminal Justice Degree.

May 1992

GENERAL COURSES/DIPLOMA, JOPLIN HIGH SCHOOL

Skills

●Quick and accurate typing skills

●Excellent problem- solving and telephone skills

●Empathetic listener and extensive experience with conflict resolution

●Adaptability to ever-changing circumstances of customers

●Very organized and professional

●Attention to detail, clear communication skills

Activities

I enjoy camping at the lake with my family, wine tasting with friends, and photography to name a few. Photography goes hand in hand with camping on the water, and I take full advantage of capturing gorgeous sunsets every chance I get! I also enjoy collecting Starbucks cups from all over the world and currently have over 150!

REFERENCES

Lisa Jewett – 918-***-****

Friend for 20+ years

Grove Airport Manager

Teresa Lamberson – 417-***-****

Was my supervisor at Ozark Center

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