Erika M. Bryant

**** ***** ********* *****, **** 3D Arlington Heights, IL 60004 224-***-**** ad4mfb@r.postjobfree.com

PROFESSIONAL SUMMARY

Compelling background in executive administrative support

Proficient communicator with ability to tailor messages based on stakeholder needs

Ability to effectively interpret and translate laws into original, creative training materials

Strong organizational skills ensure successful tracking of various project details

Excellent interpersonal skills for effective collaboration with work teams

Document preparation and data tracking including memorandums, letter and e-mail correspondence, and ‘best practices’ job notes kept throughout project duration

Methodical and detailed editing and proofreading skills

PROFESSIONAL EXPERIENCE

Office Associate November 2013 – Present

Illinois State Police – Des Plaines, IL

Provide support for field troopers in a variety of ways, including tickets processing and various office administrative tasks.

Effectively manage time for most efficient completion of daily tasks.

Actively engage with other members of clerical support team for proper procedure adherence.

Organize effective communication with respect to involved stakeholders (supervisory team, individual troopers, appropriate court houses, fellow team members, vendors).

Oversee accurate case documentation in tracking system software.

Prepare information necessary to efficiently assist field troopers in performance of duties.

ACT and SAT Instructor/Tutor February 2011 – September 2017

The Princeton Review – Chicago, IL

Teach high school students tools for increased performance on ACT exam.

Plan in-class structure of subject material and strategies.

Customize learning content for individual students within classes.

Organize effective communication with respect to involved stakeholders (regional office, students, parents, fellow instructors).

Infogix, Inc. – Naperville, IL July 2007 – March 2013

Product Consultant (September 2012 – March 2013)

Provide customer support for cornerstone software product of privately-owned technology company.

Develop and maintain training documentation system for consistent company image representation and educational continuity.

Effective communication with all clients, adjusting content for appropriate audiences.

Problem-solving of customer concerns regarding software program use.

Manage time effectively for independent learning of software products and company processes.

Company Information Coordinator (July 2007 – September 2012)

Maintain organizational hub of software firm with international presence and global affiliations.

Analyzed and created detailed descriptions of job responsibilities, team interaction, and corporate objectives for company archives.

Managed travel program, ensuring program guideline adherence and training facilitation as needed.

Authored official corporate manual for digital signage system, with updates and material enhancement as needed.

Develop and wrote weekly content for inclusion in employee newsletter.

Erika M. Bryant

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Media Coordinator

Empire Flooring & Carpet – Northlake, IL October 2006 – March 2007

Monitored vendor compliance with company-contracted advertising agreements.

Developed effective tracking process for advertising spot runs and vendor payments.

Facilitated training of new process for marketing and accounting department associates.

Researched and effectively responded to vendor requests for payment and internal questions on advertising spot runs.

Admissions Counselor

Cortiva Institute – Pinellas Park, FL January 2006 – August 2006

Supported potential program attendees through admissions process of private massage therapy program.

Developed and delivered group presentations using company marketing materials.

Conducted informational marketing tours for prospective students.

Updated company marketing materials with audience-appropriate modifications as needed.

Engineered customized pitch messaging based on individual prospective student needs.

Marketing/Executive Assistant

National Exemption Service – Safety Harbor, FL January 2005 – December 2005

Delivered organized executive support to multiple individuals, and contribute to marketing planning efforts.

Authored, edited, and finalized client service proposals and communications.

Initiated client service initiative improvements, including development of detailed program proposal.

Adopted yearly trade show plan by researching local shows for adequate company exposure.

PROFESSIONAL DEVELOPMENT & EDUCATION

Technical Writing Intro Course Completion October 2008

University of Illinois at Chicago Division of External Education– Chicago, IL

M.S. - Marketing Communication May 2002

Stuart Graduate School of Business – Chicago, IL

Dual Degree B.S. - Public Relations & Hospitality Administration May 1998

Boston University – Boston, MA

PROFESSIONAL COMPETENCIES

Entrepreneurial Spirit

Interpersonal

Client Servicing

Detail-Oriented

Understanding of education, e-commerce, software, & banking industries

Employee Newsletter Content

Project Planning

Website Development – Layout

Tradeshow Planning

Microsoft Word – advanced knowledge

Microsoft Excel – advanced knowledge

Microsoft PowerPoint – advanced knowledge

Microsoft Outlook – intermediate knowledge

Microsoft Access – intermediate knowledge

Microsoft SharePoint – intermediate knowledge

Microsoft Project – basic knowledge

PeopleSoft Expense Management

CRM – PeopleSoft

Writing/Editing/Proofreading

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