Executive Administrative Support
Resume:
Erika M. Bryant
**** ***** ********* *****, **** 3D Arlington Heights, IL 60004 224-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Compelling background in executive administrative support
Proficient communicator with ability to tailor messages based on stakeholder needs
Ability to effectively interpret and translate laws into original, creative training materials
Strong organizational skills ensure successful tracking of various project details
Excellent interpersonal skills for effective collaboration with work teams
Document preparation and data tracking including memorandums, letter and e-mail correspondence, and ‘best practices’ job notes kept throughout project duration
Methodical and detailed editing and proofreading skills
PROFESSIONAL EXPERIENCE
Office Associate November 2013 – Present
Illinois State Police – Des Plaines, IL
Provide support for field troopers in a variety of ways, including tickets processing and various office administrative tasks.
Effectively manage time for most efficient completion of daily tasks.
Actively engage with other members of clerical support team for proper procedure adherence.
Organize effective communication with respect to involved stakeholders (supervisory team, individual troopers, appropriate court houses, fellow team members, vendors).
Oversee accurate case documentation in tracking system software.
Prepare information necessary to efficiently assist field troopers in performance of duties.
ACT and SAT Instructor/Tutor February 2011 – September 2017
The Princeton Review – Chicago, IL
Teach high school students tools for increased performance on ACT exam.
Plan in-class structure of subject material and strategies.
Customize learning content for individual students within classes.
Organize effective communication with respect to involved stakeholders (regional office, students, parents, fellow instructors).
Infogix, Inc. – Naperville, IL July 2007 – March 2013
Product Consultant (September 2012 – March 2013)
Provide customer support for cornerstone software product of privately-owned technology company.
Develop and maintain training documentation system for consistent company image representation and educational continuity.
Effective communication with all clients, adjusting content for appropriate audiences.
Problem-solving of customer concerns regarding software program use.
Manage time effectively for independent learning of software products and company processes.
Company Information Coordinator (July 2007 – September 2012)
Maintain organizational hub of software firm with international presence and global affiliations.
Analyzed and created detailed descriptions of job responsibilities, team interaction, and corporate objectives for company archives.
Managed travel program, ensuring program guideline adherence and training facilitation as needed.
Authored official corporate manual for digital signage system, with updates and material enhancement as needed.
Develop and wrote weekly content for inclusion in employee newsletter.
Erika M. Bryant
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Media Coordinator
Empire Flooring & Carpet – Northlake, IL October 2006 – March 2007
Monitored vendor compliance with company-contracted advertising agreements.
Developed effective tracking process for advertising spot runs and vendor payments.
Facilitated training of new process for marketing and accounting department associates.
Researched and effectively responded to vendor requests for payment and internal questions on advertising spot runs.
Admissions Counselor
Cortiva Institute – Pinellas Park, FL January 2006 – August 2006
Supported potential program attendees through admissions process of private massage therapy program.
Developed and delivered group presentations using company marketing materials.
Conducted informational marketing tours for prospective students.
Updated company marketing materials with audience-appropriate modifications as needed.
Engineered customized pitch messaging based on individual prospective student needs.
Marketing/Executive Assistant
National Exemption Service – Safety Harbor, FL January 2005 – December 2005
Delivered organized executive support to multiple individuals, and contribute to marketing planning efforts.
Authored, edited, and finalized client service proposals and communications.
Initiated client service initiative improvements, including development of detailed program proposal.
Adopted yearly trade show plan by researching local shows for adequate company exposure.
PROFESSIONAL DEVELOPMENT & EDUCATION
Technical Writing Intro Course Completion October 2008
University of Illinois at Chicago Division of External Education– Chicago, IL
M.S. - Marketing Communication May 2002
Stuart Graduate School of Business – Chicago, IL
Dual Degree B.S. - Public Relations & Hospitality Administration May 1998
Boston University – Boston, MA
PROFESSIONAL COMPETENCIES
Entrepreneurial Spirit
Interpersonal
Client Servicing
Detail-Oriented
Understanding of education, e-commerce, software, & banking industries
Employee Newsletter Content
Project Planning
Website Development – Layout
Tradeshow Planning
Microsoft Word – advanced knowledge
Microsoft Excel – advanced knowledge
Microsoft PowerPoint – advanced knowledge
Microsoft Outlook – intermediate knowledge
Microsoft Access – intermediate knowledge
Microsoft SharePoint – intermediate knowledge
Microsoft Project – basic knowledge
PeopleSoft Expense Management
CRM – PeopleSoft
Writing/Editing/Proofreading
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