BIANCA A. BURGESS

Plainfield, NJ *****

908-***-**** - ad4mf7@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Product Knowledge

Complaint resolution

Appointment Scheduling

Account updating

Call Management

Data Entry

Computer Proficiency

Customer Service

WORK HISTORY

02/2024 to Current Outbound Agent

Datavant – REMOTE

Increased customer satisfaction by addressing and resolving inquiries promptly and professionally.

Built strong client relationships through effective communication and active listening skills.

Enhanced company's reputation by delivering exceptional service, building trust, and ensuring repeat business.

Set up appointments with interested customers according to schedule availability. Documented customer interactions and transactions, maintaining accurate records of all dealings.

Made average of 57 outbound and inbound calls per day. 08/2023 to 12/2023 Payroll and Talent Specialist

AllWork – REMOTE

Enhanced talent acquisition process by implementing innovative sourcing strategies and streamlining candidate selection procedures. Implemented effective onboarding programs to improve new hire retention and satisfaction rates.

Partnered with hiring managers to develop customized interview processes tailored to specific role requirements.

Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results. 10/2022 to 05/2023 Customer Service Representative Maximus Inc. - Recruited – REMOTE

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Answered constant flow of customer calls with minimal wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

01/2022 to 03/2022 Front Desk Agent

Holiday Inn Express – Quakertown, PA

Reply to emails regarding room inquires and reservations. Maintain positive attitude and friendly demeanor.

Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Increased customer loyalty with exceptional communication skills and personalized service.

Streamlined front desk operations for improved efficiency and faster service delivery.

07/2019 to 11/2019 Call Center Representative

Momentum Solar – South Plainfield, NJ

High Volume Calls (about 750)

Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.

Streamlined call flow processes for more efficient response times and increased productivity.

EDUCATION

05/2018 Dental Assisting Certificate: Dental Assisting Central Career School - South Plainfield, NJ

Some College (No Degree): Mathematics Teacher Education Montclair State University - Montclair, NJ

06/2016 High School Diploma

Plainfield High School - Plainfield, NJ

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