ARVIND MANILAL MULEKAR

H No ****, Trimurti Society, Near Shiv Sena Office, Next to R R Nair. Talawde Road, Nigdi, Pune - 412114

Contact: 937-***-****, Email: ad4mf1@r.postjobfree.com

OPERATIONS / CUSTOMER SERVICE PROFESSIONAL

Seeking middle Management Level assignments in a reputed & result oriented organization in Service/Insurance/Manufacturing Sector wherein my experience & skills can be fully utilized for professional growth and in making an effective contributions towards organizational growth.

PROFILE

Seasoned, competent & diligent Operations/Customer Service Professional from Insurance/Finance/Manufacturing industry, with an excellent & rewarding career of over 8 years, currently spearheading as Senior Customer Service Associate handling all Back Office Operations at AVIVA GLOBAL SERVICES.

Excellent customer service orientation, maturity of judgment under pressure with ability to diagnose level of customer need and to escalate problems without delay to appropriate levels for resolution.

Abreast with the latest trends and techniques of the field with a resolute urge to learn and apply; adept in handling operational issues with sound knowledge base of Insurance Process and Back office operations.

Focused and hardworking, self motivated and team oriented; with proven capability to meet deadlines; effective team player with excellent communication and inter-personal skills.

Exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environments and proven ability to work consistently towards attaining goals and targets.

Possess excellent people management skill, adept at handling administrative/ operational tasks, managing customer requests and coordinating between senior management and customers.

Excellent planning, execution, monitoring and resource balancing skills and the ability to handle multiple simultaneous tasks under high pressure and tight deadlines.

Computer savvy with insightful working exposure of ERP Package (SAP & BAAN) & proficiency in MS Office & Tally 5.4.

CORE COMPETENCIES

Operations Management Back Office Operations Customer Service Insurance/Banking Operations Business Development Commercial/Business Operations Team Management Leadership Skills

PROFESSIONAL EXPERIENCE

WNS Customer Services P Ltd, Pune

Since Mar’05

(UK Insurance Company)

SR CUSTOMER SERVICE ASSOCIATE

Accounts & Billing related, sending maturity quotes, fund transfer doing all back office transactions here in India

Parmar Techno Forge, Chinchwad, Pune Apr’99 – Mar’03

Manufacturing Company dealing in CS, SS, CuNi, Boiler Pipe Fittings of IBR & NIBR type, having well renowned client base in India and Abroad.

Stores EXECUTIVE

Effectively handling entire Billing & Central Excise related work of the company.

Accountable for supervising the entire documentation activities related to Exports and Domestic Movement.

Monitored the flow of materials in and out of the stores and set up systems and procedures for effective stores management; inventory control and space saving.

Bajaj Auto Finance Ltd, Akurdi, Pune Aug’96 – Feb’98

TRAINEE - OPERATIONS

Actively involved in documentation and credit appraisal of Dealers.

ACADEMIA

M.Com

Pune University

B.Com

Pune University

PERSONAL DETAILS

Date of Birth

07.06.1975

Linguistic Proficiency

English, Gujarati, Hindi

Contact this candidate