SHANMUGASUNDARAM S

Dearborn, MI 481**-***-*** *124 ad4mer@r.postjobfree.com I Visa H4 EAD

Summary

As an accomplished and assertive IT Infrastructure Manager, Lead, or Architect, I have over 22 years of experience spearheading strategic initiatives and guiding cross-functional teams to implement scalable IT solutions. With expertise in infrastructure management, cloud migration, and data center operations, I consistently optimize operations, mitigate risks, and drive tangible business outcomes.

Mission Statement:

Empowering tech enthusiasts to thrive in the ever-evolving landscape of IT infrastructure, project management, cloud, DevOps, and cybersecurity through collaboration, innovation, and continuous skill enhancement.

Objectives:

Skill Enhancement and Knowledge Sharing: Provide a dynamic platform where professionals can sharpen their skills and exchange expertise in diverse areas of IT infrastructure, project management, cloud, DevOps, and cybersecurity.

Community-driven Innovation: Foster a supportive and inclusive community that inspires innovation and problem-solving in technology implementation, cloud operations, and cybersecurity practices.

Facilitate Cutting-edge Practices: Offer opportunities for members to explore and implement the latest trends and practices in the IT cloud with DevOps infrastructure operations and network security.

Collaborative Problem-Solving: Facilitate collaboration and networking among members to collectively address challenges posed by the rapidly evolving tech landscape, particularly in technology infrastructure and cybersecurity.

Professional Growth and Development: Provide resources, mentorship, and networking avenues to support the continuous growth and development of our members' careers in the tech industry.

Key Skills

Infrastructure Management

Objective: Enhance proficiency in designing, implementing, and managing robust IT infrastructure systems to ensure reliability, scalability, and efficiency.

Strong understanding of Datacenter Infrastructure:

Systems Implementation with hands-on Data Center & Cloud Infrastructure Management

Technical Expertise (Servers, VMs, OS, Storage) & Disaster Recovery Planning, Performance Improvements.

Budgeting & Resource Allocation and Vendor, Matrix Management & Negotiation.

IT Infrastructure Management led teams with Shift Management and Reporting.

Demonstrates a comprehensive understanding of data center infrastructure, hardware components, and Software Development Life Cycle (SDLC) methodologies such as Agile and Waterfall.

Data Center Consolidation and Migration

Managed a large-scale project to consolidate and migrate data center infrastructure, resulting in significant cost savings and improved operational efficiency.

Developed a detailed migration plan, including risk assessment, resource allocation, and contingency measures, to minimize disruption to business operations.

Coordinated with cross-functional teams to execute the migration process, ensuring seamless transition of applications and services to the new infrastructure.

Solution built with Windows, Linux VMware & Citrix with experience in Middleware and Database Management

Active Directory Management., Networking Concepts, Security Principles

Business Alignment and Communication

Project Management

Objective: Develop leadership and project management skills to effectively plan, execute, and oversee IT infrastructure projects from inception to completion.

Proficient in managing projects across various domains, ensuring timely delivery and adherence to quality standards.

Experience in utilizing project management methodologies such as Agile and Waterfall.

Skilled in creating and maintaining project documentation, including plans, schedules, risk logs, and communication plans.

Strategic Planning & Execution: Aligning IT strategies with business goals, guiding projects from inception to completion for tangible results.

Team Leadership & Development: Empowering teams to excel, fostering accountability, collaboration, and continuous growth.

A Self-starter: Motivated and proactive in taking the initiative to drive project progress without needing to be micro-managed.

A Strategic Thinker: Possesses the ability to see the big picture and formulate strategic plans to achieve project objectives efficiently.

Detail-oriented: Has a keen eye for detail and can ensure that all aspects of projects, from hardware procurement to software development, are executed with precision and accuracy.

Risk Management & Compliance: Identifying and mitigating risks, ensuring compliance with industry regulations to safeguard data and assets.

Budgeting & Resource Allocation: Developing and managing budgets, optimizing resource allocation to drive ROI and support strategic goals.

Tools: MS Project, Excel, Word, PowerPoint, SharePoint.

Cloud & DevOps Infrastructure

Objective: Explore and implement innovative cloud and DevOps practices to optimize infrastructure deployment, automation, and management.

Extensive knowledge of IT and Cloud technologies, including infrastructure management and deployment.

Hands-on experience with cloud platforms such as AWS, Azure, and Google Cloud.

Familiarity with virtualization technologies and containerization.

Experience in implementing DevOps practices for continuous integration, continuous delivery, and infrastructure as code.

Tools: AWS, Azure, Google Cloud Platform, VMware, Git & GitHub, Terraform, CI/CD Jenkins Docker, Kubernetes.

Private Cloud Capacity Program:

Planned, oversaw, and executed all aspects of the global capacity program for private cloud infrastructure.

Coordinated with cross-functional teams to ensure precise execution of buildouts while adhering to quality standards and strict timelines.

Implemented project management best practices to mitigate risks and ensure successful delivery.

Network & Cyber Security

Objective: Enhance expertise in implementing and managing security tools and techniques to safeguard network infrastructures.

Led a project to optimize the network infrastructure across multiple sites, resulting in improved bandwidth utilization, reduced latency, and enhanced network reliability.

Collaborated with network engineers to design and implement network upgrades, including router and switch replacements and configuration enhancements.

Conducted thorough performance testing and analysis to identify and address bottlenecks, ensuring smooth operation of critical business applications.

Expertise in implementing and managing. Build Data Centers, Networking, Switches, Routers, Cisco, Arista.

Expertise in implementing and managing security tools and techniques, including DLP, EDR, SOC, and Network Security solutions.

Strong understanding of networking concepts and protocols, with the ability to design and implement secure network architectures.

Experience in conducting vulnerability assessments, penetration testing, and incident response activities.

Tools: SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection System/Intrusion Prevention System), firewalls, and endpoint protection solutions.

Tools and Techniques

Objective: Improve proficiency in utilizing various tools and techniques to optimize project management, cybersecurity, and infrastructure management processes.

Proficient in using project management tools such as MS Project, Excel, Word, PowerPoint, and SharePoint.

Application Expertise (Middleware, Web Apps)

Experience with cybersecurity tools and technologies, including SIEM, IDS/IPS, firewalls, and endpoint protection solutions.

Security Technologies (DLP, EDR, SOC) & Build Data Centers, Networking, Switches, Routers, Cisco, Arista

Skilled in utilizing scripting languages (e.g., Python) for automation and task optimization.

Technical Skills (Windows Server, AD, VMware, RHEL Linux, SAN/NAS, Virtualization, MySQL, WebSphere)

Tools: Scripting languages (e.g., Python), version control systems (e.g., Git), automation tools (e.g., Ansible), monitoring tools (e.g., Nagios), network analysis tools (e.g., Wireshark).

Disaster Recovery and Business Continuity Planning:

Developed and implemented a comprehensive disaster recovery and business continuity plan to mitigate the impact of potential disruptions to business operations.

Conducted risk assessments and business impact analyses to identify critical systems and prioritize recovery objectives.

Established backup and recovery procedures, including off-site data replication and failover testing, to ensure rapid recovery in the event of a disaster.

Professional Experience

IT Infrastructure Project Manager / Architect Feb 2021 – Till Date

ViewVertical Technologies, Atlanta, GA

Clients: Vanguard, Axis Capital, ivision, FutureTech.

Lead a team responsible for 24/7 IT infrastructure operations, ensuring seamless service delivery and adherence to SLAs.

Led a hands-on team comprising system administrators, network engineers, database administrators, and DevOps specialists responsible for managing Windows, Linux, VMware, Storage, backup Archival, Middleware, Database, Active Directory, networking, security, and DevOps practices.

Implemented shift rotation roster to optimize coverage and resource allocation, resulting in improved response times and reduced downtime.

Managed middleware and database systems, including installation, configuration, and optimization.

Managed Windows, Linux, Middleware, Database, and Active Directory systems, ensuring their stability, security, and performance.

Established and maintained robust networking infrastructure, implementing best practices to enhance data transmission efficiency and security.

Implemented DevOps practices to streamline development and operations workflows, resulting in faster deployment cycles and improved collaboration.

Managed vendor relationships, negotiating contracts, and ensuring service level agreements were met.

Collaborated with shared services teams to leverage resources efficiently and achieve operational excellence.

Project:1 Hardware Refresh & Upgrade Project Leadership:

Led multimillion-dollar hardware refresh and upgrade projects, optimizing performance and scalability while minimizing downtime and disruption.

Implemented best practices for hardware configuration, virtualization, and security to enhance data center efficiency and reliability.

Coordinated with stakeholders and vendors to ensure on-time delivery and successful implementation within budget constraints.

Delivered tangible improvements in performance, scalability, and reliability, driving enhanced operational efficiencies and user experiences.

Project:2 Cloud Migration Strategy and Execution:

Developed and executed comprehensive cloud migration strategies for global organizations, leveraging hybrid cloud architectures to meet diverse business needs.

Designed and implemented scalable and secure cloud environments, driving operational agility and cost savings through cloud-native services and automation.

Provided strategic guidance and hands-on support throughout the migration process, ensuring seamless transitions and minimal impact on business operations.

Project3: Data Center Operations and Optimization:

Directed mission-critical data center operations, ensuring 24/7 availability, reliability, and security of IT infrastructure and services.

Implemented proactive monitoring and disaster recovery plans to minimize downtime and data loss, achieving high levels of resilience and business continuity.

Optimized data center infrastructure through consolidation and virtualization, reducing costs and improving resource utilization while maintaining performance and compliance standards.

Develop and maintain standard project documentation including business rules/requirements, action items, agendas, minutes, and project plans.

Excellent skills in managing teams and working with clients. Demonstrated ability to gain customers' trust and provide exceptional follow-up, leading to increased business.

Good understanding and experience in SDLC methodologies and UML modeling. Rich experience with Waterfall and Agile Scrum methodology and Kanban, Six Sigma, etc

Strong interpersonal and meeting facilitation skills, and the ability to influence others without having authority.

Experience with project management software (MS Project), MS Office Excel/Word/PowerPoint), Visio, and Adobe Acrobat.

IT Project Manager Mar 2020 to Jan 2021

DXC Technology Ltd, (As a Contract from Softtek Ltd)

Clients : HPE, HPI, DXC Internal & Microfocus

Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.

Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts, and make effective selections.

Maximized cost-productivity of projects through value engineering processes to assess methods, materials, and means.

Created project plans with established timelines, assigned to appropriate teams, and managed workflow throughout construction.

Infrastructure Architecture & Optimization: Creating resilient, cost-efficient infrastructures to enhance performance and streamline operations.

Vendor Management & Negotiation: Overseeing vendor relationships, negotiating favorable terms, and ensuring delivery meets business requirements.

Project1: IT Infrastructure Optimization and Consolidation:

Spearheaded initiatives to optimize and consolidate IT infrastructure, driving operational efficiencies and cost savings for multinational corporations.

Conducted comprehensive assessments to identify redundancies and inefficiencies, developing consolidation plans to rationalize hardware and software assets.

Implemented virtualization and software-defined networking technologies to create agile and scalable infrastructures, achieving significant cost reductions and performance improvements.

Personally, led the implementation of DevOps practices and tools, including version control systems (e.g., Git), continuous integration/continuous deployment (CI/CD) pipelines (e.g., Jenkins), configuration management (e.g., Puppet, Chef), and monitoring/logging solutions (e.g., ELK Stack).

Designed and developed automated deployment pipelines to streamline the release process, integrating automated testing, code analysis, and deployment orchestration to accelerate time-to-market and improve software quality.

Implemented infrastructure-as-code (IaC) principles using tools such as Terraform and AWS CloudFormation to automate the provisioning and configuration of infrastructure resources, ensuring consistency and repeatability across environments.

Project 2: Hybrid Cloud Deployment for Scalability and Flexibility for SAP ABAP /HANA:

Designed and implemented hybrid cloud architectures for e-commerce companies, combining on-premises infrastructure with public cloud services to achieve scalability and flexibility.

Leveraged cloud bursting capabilities and serverless computing to automatically scale resources based on demand, optimizing performance and cost-effectiveness.

Conducted rigorous testing and performance tuning to ensure reliability, security, and performance of hybrid cloud environments, accelerating innovation and time to market.

Led the implementation and integration of an expense system that provided greater convenience for end users and approvers while directly connecting to the accounting system to transfer and reconcile financials daily.

Assisted in preparing budgets and forecasts for the team and monitoring expenses to ensure the project stayed within the authorized expenditure limits.

Maintained working knowledge of ABAP, and ASAP methodologies and enforced project standards.

Effectively communicate relevant project information to diverse groups of project stakeholders.

Reviewed and approved blueprint activities including SAP high-level solution design, custom development, and fit gap analysis.

Directly manage SAP overall solution architecture and integration of SAP system with external applications

Participated in quarterly department meetings with the director to prioritize the development projects.

Estimated project development resources, timelines, and budget.

Conducted periodic inspections of job sites for quality and progress.

Outlined work plans, assessed resources, and determined timelines for projects.

Infrastructure Project Lead / DC Manager Apr 2014 to Mar 2019

LTI - Larsen & Toubro Infotech Bangalore, India

Clients: Janson & Jonson Inc, Maersk Oil & Gas, Total Gas, ABSA Barclays Bank South Africa.

MOG Total – Single point of contact Enterprise cloud AWS & Azure data migration with on various applications, like VM storage and backup archival. Solutions build with promises to the Cloud (Public / Private).

Panzura with AZ, EMC Atmos for new build, implementation, maintenance & support with Global File shares, majorly worked with ArcGIS project, SMB, NFS, CloudFS, cloud backup & archival support.

Responsibilities of configuring the Cloud Management service, and monitoring and managing the services, as a member of the Virtual Provisioning Cloud Admin group. Also, we perform the following tasks to prepare the Cloud Management service:

Install and configure the Cloud Management application for the following providers, Panzura with Azure, and AWS or VMware.

Setting up properties for Cloud Management and running discovery on the cloud resources.

Obtain templates and approve some templates to be used to create catalog items, also Define catalog items for both VMs and more complex offerings and configure default lease settings with Set pricing for the catalog items.

We define and activate provisioning rules and activate tagging rules. Also, we have defined change control parameters for cloud resources.

Customize the user experience: Provisioning rules and UI policies and define the schedule for downloading billing data.

Typical day-to-day tasks of a cloud administrator:

Approve change requests associated with modifications to cloud resources, also view pending approvals for cloud resources. Report for view and analyze summary data on cloud resource deployments.

Monitor requests and key metrics for cloud resources.

J&J USA- Data migration project lead, handled 50+ members team, J&J DC legacy Servers, Mail, DAS, data migration, and implementation of NetApp NAS storage, Backup & archive.

Ran hardware diagnostics to detect and replace failing parts.

Observed network processes to verify the smooth data flow across the network.

Monitored customer network servers and storage systems to verify uptime and resolution of issues.

Installed, configured, and tested new servers, workstations, software, and peripherals.

Updated firmware and hardware to conduct regular server maintenance.

Upgraded internal system components, CPUs, memory, hard drives, and network cables.

Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Documented all facets of technology department operations, including network infrastructure, licenses, and FAQs, facilitating consistent responses and team operations.

Met with stakeholders to collaborate and resolve problems.

Provided company users with tech support for IT problems and account maintenance.

Managed backup, user account, and helpdesk systems.

Reviewed and approved project plans before implementation.

Procured IT resources for strategic and operational computing requirements.

Assigned and reviewed the work of IT project managers, systems analysts, and developers.

Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

Developed project metrics to follow system build-out progress.

Associate Consultant (Group Project Lead /Manager) Feb 2011 to Dec 2013

Tata Consultancy Services, DC Ops Onsite Chennai, Tamil Nadu

Clients: NetApp Inc, Target, Earthlink Inc, Malaysian Airlines & Carlsberg

NetApp Project, I did L2 transition and operational support which was very smooth, and the client was so happy they had us for L3 support that I also did transition & operational support successfully.

EarthLink – role this was short-term storage migration & data move from one DC to another DC with DR. I had done with alone offshore Total data size it would be around 2Pbs.

MAS Airlines –role Onsite DC operational support Group Lead handled well without any escalations, they did not do any DR for more than 3 years, we have taken challenges and given full confidence to our clients and we did DR activity in that had many challenges for Application dependency like servers, VMs storage & backup domain not updated firmware & code update, I found that gaps and fix all complications issues then we follow proper DR activity, there was no productivity disturbance and very minimal down time, so the client was so happy and got them from additionally AMS support & extended another 3 years for IMS & AMS support.

Carlsberg project role as a Solution Architect, Involved Presales RFI/RFPs for storage & Backup verticals we bid on that project, I was done design, Build & Implementation plan overall, we built a new data center & Data Migration task.

Analyzed workflows and established priorities for daily operations. Provided company users with tech support for IT problems and account maintenance. And met with users, vendors, and technicians to determine computing requirements.

Evaluated the organization's technology to recommend upgrades for hardware and software. And Procured IT resources for strategic and operational computing requirements.

Reviewed and approved project plans before implementation of Recruited, trained, and supervised IT department staff.

Developed data security and disaster recovery procedures. And controlled operational IT budget and expenditures within department parameters.

Communicated relevance of organizational goals, policies, and procedures to IT department staff and assigned and reviewed the work of IT project managers, systems analysts, and developers.

Examined metrics and prepared IT project progress reports.

Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

Supervised and trained 90+ system admins, onsite and remotely via Internet and intranet, promoting full staffing with trained and knowledgeable employees.

Technical Lead (Unix, Storage & Middleware apps) Feb 2006 to Dec 2010

IBM India Bangalore

Sr Consultant - Data Center Operations Sep 2004 to Jan 2006

Infosys Technologies Ltd

Security Administrator Specialist Oct 2003 to Sep 2004

Scope International Ltd (Sub. Of Standard Chartered Bank)

Sr Network & System Administrator. Jan 2001 to Oct 2003

Pace Automation Ltd

Education and Training

Master of Science, Information Technology- M S IT May 2002

Bharathidasan University Tiruchirappalli, India.

NCDA NetApp Training

2011

Hitachi VSP & Brocade DC Build and Implementation,

2013

Web logic & WebSphere Admin training

2009

Certified information systems security professional (CISSP) knowledge

2016

EMC - Information Storage and Management v3

2014

RHCL & DevOps Online Training

2016

Azure Cloud Solution Architect

2018

ITIL Foundation v3

2017

AZURE Sysops and Architect

2020

Salesforce CRM Admin

2021

Seminar Project Management Professional (PMP)

2017

Certified Data Center Professional (CDCP)

2016

Microsoft Certified Solutions Expert (MCSE)

2001

Cisco Certified Network Associate (CCNA)

2001

Kubernetes and Docker Service Administration.

2022

AWS Cloud Practitioner & Cloud Migration Training

2022

Platform, Tools & Languages:

Domain:

Knowledge of Oil & Gas, retail, Shipping and logistics, Banking & Finance, Education & Airlines, Telecom & Networking, FMCG, etc.

Salesforce CRM Cloud

Salesforce CRM Product Manager, Admin, AppBuilder, Dev with Cloud services.

Cloud Platform

Enterprise CloudFS, AZURE & AWS Cloud, RedHat Open Shift, Dockers, Virtualization & DR with Google Cloud

Hybrid and Cloud Storage (AWS & Azure)

EC2, VPC, IAM, S3, CLOUD WATCH, RDS, ROUTE 53, SNS,

Azure Blob, File, StorSimple

Storage (SAN, NAS Switches & Migration),

NetApp 7&8 cluster, IBM SVC v7k XIV, Hitachi VSP, EMC VNX.EMC SANcopy, Cisco & Brocade Switch

Cloud Operating system (OS)

OpenStack, deployment tools like Kubernetes, Terraform & Cloudfoundry

Programming Languages

Basic Java & C, Basics of scripting

Operating System

Window 2k, RHEL, HP UX, VMware, Ubuntu

Tools /DB/Packages

RDBMS, HP Open view, BMC Remedy, Oracle DB, PHP, Apache, Tomcat, WAS 6. x admin and Big Data Hadoop & Big Data Analytics, MySQL /DBA/ Installations, Disk allocation. SCCM & SolarWinds implementation

Web Servers & Middleware

IIS, Apache & Tomcat, IBM BPM & WebSphere,

Accomplishments

Improved customer satisfaction ratings by CSI 5/5 by implementing a new Scope of Azure Cloud user-friendly interface & Cloud data storage Project In LTI.

Secured more than five of the bids quoted, resulting in a 10 % increase in company revenue.

Recognized as Employee of the Two Weeks for outstanding performance and team contributions. The BCP-like disaster recovery plan involved All technical towers to be completed on time without Malaysian Airlines ' Business Impacts.

Improved delivery of DC monitoring and migration service by action of consolidations and decommissioning of on-premises. Later realizing an overall increase in customer satisfaction and cost efficiency.

Promoted to Data Carter Ops Manager due to BCP and Action that achieved 99/%.

Acknowledged Best Program Manager Award for the 4th quarter of the FY 2007-08 in the region for best revenue generation and collection with NIL outstanding.

Certified Technical Panelist for more than 8 Campus interviews for all past employers.

Awarded Best Performer - Team Leader for the consecutive quarters Q1 & Q2 for maintaining the performance in CSAT & AHT Secured Best Performer Award for the First Quarter

Provided over 200 pieces of training on various skill levels with an average of 20 TSEs per batch.

Completed transitions successfully for three projects (two from the US and one from Denmark)

Recognized for identifying & fulfilling the new requirements from customers to enhance the business and increased the commercials of the project from 13.1 million to 23.4 million.

Increased CSAT of the project from 3.4 to 4.5 on a scale of 5 within 4 months by identifying the pain areas/challenges faced by my team members.

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