Airreanna Jackson

ad4me8@r.postjobfree.com 623-***-**** Fort Worth, TX

SUMMARY

Dedicated professional with 4 years of experience in customer service and healthcare settings. Skilled in maintaining accurate patient records, liaising with insurance companies, and ensuring data integrity. Proven track record in enhancing customer satisfaction and operational efficiency within medical service environments. WORK EXPERIENCE

Dollar tree Tacoma, WA

Assistant Manager Dec 2023 - Mar 2024

• Assist with all store functions and day-to-day store activities as directed by the Store Manager.

• Able to perform all opening and closing procedures in the absence of the Store Manager.

• Assist the Store Manager in protecting and securing all company assets, including store cash.

• Adhere to all policies and procedures including safety guidelines. Maintain a professional and friendly environment with customers, subordinates and supervisors.

• Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.

• Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities as delegated by the Store Manager.

• Assist the Store Manager on the receipt and return of DSD merchandise. Ceris Fort Worth, TX

Setup/Intake Specialist Aug 2023 - Dec 2023

• Facilitated communication between psychiatrists and clients to address medication adjustments, adherence, and effectiveness, ensuring optimal patient care.

• Liaised with insurance companies to acquire essential documentation, supporting patient access to medical services.

• Maintained accurate patient records and adopted operational best practices, enhancing the efficiency of healthcare delivery.

Blue Cross Blue Shield AZ Phoenix, AZ

Customer Service Lead Feb 2021 - Aug 2023

• Maintained precise customer account records, ensuring data integrity and support in customer relationship management.

• Enhanced customer satisfaction by effectively resolving service inquiries and challenges.

• Delivered comprehensive training to new customer service representatives to uphold company standards and performance metrics.

Aganburge Sun City, AZ

Care Giver, Home Health Aides Aug 2021 - Feb 2022

• Assisted individuals with disabilities in maintaining optimal health by regularly monitoring vital signs and responding to their medical needs.

• Facilitated daily living activities, ensuring individuals received necessary support for personal care and hygiene. Walmart North Little Rock, AR

Customer Service Level 3 May 2019 - Feb 2021

• Managed customer transactions, efficiently processing exchanges and returns while ensuring resolution of complaints to maintain high satisfaction levels.

• Delivered comprehensive training and mentorship to new hires, enhancing team competencies and service quality. EDUCATION

Valley vista

High School Diploma

Surprise, AZ

May 2019

SKILLS

Medical Coding • Insurance Knowledge • Attention to Detail • Data Entry • Billing Software Proficiency • Communication • Time Management • Problem-Solving • Customer Service • Compliance Knowledge • leader ship • Management