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Patient Care Customer Service

Location:
Phoenix, AZ
Salary:
$15-20 / hr
Posted:
March 27, 2024

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Resume:

Kayley Brennan

Spring, TX 346-***-**** ad4mdc@r.postjobfree.com

Medical Assistant Certified. 2+ years in professional experience in patient care, childcare, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.

CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control, EMR, Vital Signs, Wound Care, First Aid/CPR/AED, Trauma Care, Airway Management, Bleeding Control

Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care, Medical Terminology, Childcare

PROFESSIONAL EXPERIENCE

Private Residence Spring, TX 2021 - Present

Direct Support Professional (DSP)

Daily, provided habilitation services to 1+ clients per service plans (CFA, Individual Service Plan, Habilitation Plan).

Assisted clients in skill development in activities of daily living, domestic living, recreation, and socialization.

Weekly, performed household duties for clients, including cooking, goal-setting, and escorting during excursions.

Daily, supported individuals during in-program activities and assisted individuals with after-program activities.

Weekly, assisted participants with meal preparation and other household duties.

Private Residence Spring, TX 2020 - Present

Nanny

Daily feed, clothe, and care for 3 children aged 6 months – 9 years old.

Organize engaging and educational games, story times, and planned outdoor activities, such as visits to the playground, museums, and library; assisted with homework.

Perform weekly household chores and run errands, including grocery shopping, cooking, and laundry.

Keep a daily record of each child’s behaviors and activities for parents to assess each individual’s progress.

HonorHealth Hospital Phoenix, AZ 2023 – Present

Volunteer

Bring patients to designated areas to be picked up or placed in another room to be prepared for a procedure or additional steps.

Interacting with patients and nursing staff to bring a friendly environment.

Make beds, give patients warm blankets after a procedure, and assist in any requested duties.

Organize materials, clean, and prepare areas for incoming patients in the PACU.

EDUCATION/CERTIFICATIONS

Bachelor's in Biology with an Emphasis in Pre-PA Grand Canyon University 2023 - Present

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023

High School Diploma Concordia Lutheran High School Tomball, TX 2019 - 2023



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