Ussanta Kelley Goodman

Hope Mills, NC 910-***-**** ad4mcw@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Payroll administration

Personnel file management

Policy and procedure development

Benefits oversight

Specialized HR projects

New employee training

Human Resource Management

Pre-Employment Screening

Math skills

Reviewing Data

Recording Data

Maintaining Files

Financial Software

Assistance program knowledge

Client needs assessments

Data analysis

Report preparation

Order Fulfillment

Inbound and Outbound Calling

Inventory management

Scheduling expert

Patient demographics

Multi-line phone systems

Teamwork and Collaboration

Clerical Support

Active Listening

Work History

HR Team Leader/Technician, 02/2022 - Current

US Tech Solutions

Updated HR database with new employee information, changes in benefits and other details.

Directed and controlled 401K, medical, dental and vision benefit packages.

Liaised between multiple business divisions to improve communications.

Organized company-wide events designed to boost employee morale.

Answered employee inquiries regarding health benefits and 401k options.

Developed succession plans and promotion paths for staff.

Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Managed benefits enrollment by answering questions and aiding employees with login details.

Admissions Coordinator, 01/2018 - 02/2022

Cumberland Nursing And Rehab – Fayetteville, NC

Collected, sorted and reviewed marketing information and produced timely corporate reports.

Orchestrated recruitment fairs to enhance mission awareness and highlight services.

Optimized student educational strategies with clear advice on course choices, progression and career options.

Conferred with educators to identify current classroom concerns and diversify instructional strategies.

Conferred with educators to rebalance classes, increase resource utilization and integrate new technology.

Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.

Kept institution financially sound by tracking expenses and maintaining detailed records.

Completed preliminary paperwork for incoming and outgoing patients.

Oversaw inpatient and outpatient functions.

HR Coordinator/Recruiter, 08/2011 - 01/2018

Maxim Healthcare

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.

Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.

Coordinated schedules to arrange management interviews with applicants.

Consulted businesses on successful recruiting and retention practices to help minimize turnover.

Developed recruiting strategies to identify qualified candidates and build network.

Verified applicant references and employment details.

Client Services Manager, 01/2006 - 08/2011

Interim – Fayetteville, NC

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

Established performance and service goals and held associates accountable for individual performance.

Developed new employees and on-going performance assessment of current employees.

Kept stakeholders up-to-date on details pertaining to client projects.

Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.

Education

Bachelor of Science: Human Services, 12/2021

University of Phoenix - Tempe, AZ

Correctional Program Support Services

Associate of Applied Science: Business Administration, 08/2017

University of Phoenix - Tempe, AZ

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