LERAY O’NEAL

770-***-**** ad4mcg@r.postjobfree.com

EXPERIENCED CUSTOMER SERVICE & PAYROLL CONSULTANT ADVOCATE

15+ Years of Experience top tier revenue clients software solutions support

Highly qualified and dedicated customer service and payroll professional with over 15 years of diverse experience providing optimal levels of service to both internal and external customers. Sharp and innovative with a proven ability to identify the most efficient avenue to the most favorable solution.

KEY STRENGTHS

Time Management Effective Problem-Solver Strong Communication Skills

Resourceful Organized Excellent Analytical Skills

End-user Training Resolution Strategies Diverse Clientele

EXPERIENCE

ADP/AUTOMATIC DATA PROCESSING INC Wage Payments Strategic Account Manager June 2022 – Present

Provide world-class service for an assigned client base of Top Tier Revenue clients.

Act as first level of support and subject matter expert, educating clients on product features and functionality.

Support Employee Financial product offerings and coordinate training sessions with internal ADP partners and clients.

Coordinate and manage client level projects.

Organize and participate in periodic client reviews and proactive meetings with client decision-makers.

ADP/AUTOMATIC DATA PROCESSING INC Client Services Representative II Mar 2021 – June 2022

Supported the largest corporate accounts in the company with complex payroll and HRIS practices.

Identified payroll issues, accessed the impact, and designed solutions.

Evaluated clients’ needs and recommended product features to maximize productivity and accuracy.

Facilitated the resolution of audit deficiencies by collaborating with external and internal clients.

Adhered to project plans, task, and deliverables; identified dependencies and resource requirements.

Communicated project status, escalated issues, managed timelines and action items.

Acted as primary point of contact for client escalation through resolution/tracking.

ADP/AUTOMATIC DATA PROCESSING INC HCM Service Consultant II Aug 2018 – Feb 2020

Served as a consultant to clients supporting ADP's products/technologies.

Collaborated with clients and other ADP colleagues to ensure products and services deliver winning results.

Leveraged a deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeded clients' expectations and ensured that clients understood the value of products.

Demonstrated learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.).

Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.

Demonstrated ability to apply Project Management, Account Management, and strong technical skills to job functions.

Took initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.

T.J. MAXX, INC Front-end Supervisor Apr 2017 – Apr 2019

Served as a cashier to assist customers with purchases and returns.

Ensured customers had a positive shopping experience.

Trained cashiers and other team members.

Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

Made bank deposits and prepared reports.

CERIDIAN CORPORATION HR/Payroll Systems Consultant Sep 2007 – Feb 2017

Managed small, large, and complex strategic projects as well as operational issues on a day-to-day basis

Identified root causes for subjects of concern, developed solutions, and recommended appropriate action to prevent recurrences.

Resolved issues primarily over the phone; periodically provided on-site support and project work as assigned.

Provided accurate and timely analytical responses to end users utilizing Payroll, Human Resources (HR), and Time and Attendance applications.

Developed and maintained a positive relationship with clients to ensure updated and accurate information is maintained in the payroll system.

Provided practical application support, database design using relational database management systems (SQL).

Coordinated open incidents and follow-up to ensure all open and unresolved cases are resolved promptly.

Utilized customer focused electronic communication aimed at increasing customer confidence in Ceridian services and enhancing the customer’s ability to use Ceridian products and services.

Served as project manager from beginning to end capturing lessons learned.

BB&T PAYROLL SERVICES Client Implementation Analyst Nov 2005 – Sep 2007

Controlled the verification, input, and processing of all payrolls, applicable wage taxes, other miscellaneous wage/benefit programs, calculations, and deductions for major employers.

Input client employee master information into payroll system as needed and set up company tables, pay codes, deductions, agencies, accrual routines, etc. as provided by the client.

Administered approved policies and regulations to ensure that input and calculations are in accordance with corporate and governmental agency requirements.

Analyzed, facilitated, and tested process and system changes sometimes working alongside other internal and external consultants.

Served as a liaison between sales and operations providing a smooth transition for new clients.

ADP/AUTOMATIC DATA PROCESSING INC Implementation Analyst June 2000 - 2005

Handled client starts through initial implementation process; ensured client had completed training or trained clients on the ADP EasyPay Net Product

Ensured clients of a smooth transition during the implementation process.

Confirmed payroll processing and performed analysis of client’s payroll and tax requirements.

Prepared specialized reports to accompany payroll specifics per client request.

Participated in training to keep up to date on new product enhancements and changes via in-housing training.

EDUCATION & TRAINING

Bachelor of Arts, Business Administration Philander Smith College, Little Rock, AR

Training

Project Management

Basic SQL Training

Payroll Benefits and Deduction Training

Ceridian Self-Service Training

TECHNICAL PROFICIENCIES

RPN mainframe application updates and edits; setup of additional payroll processes for company of all fifty states

Proficient with various payroll systems including: ADP PCPW, ADP Pay Expert and Report Smith writing software, Ceridian HPW, HPL, and HPAS, Ceridian Latitude and, Paychex, ADP AS400, and Lawson

Intermediate proficiency with Microsoft Office Suite

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