Supply Chain Business Development
Resume:
MICHAEL RICHARD COOPER
Los Angeles, CA 90044
Phone: 323-***-****
Email: ***********@*****.***
LinkedIn: [LinkedIn Profile]
OBJECTIVE
Dedicated logistics professional with over two decades of experience in supply chain management. Seeking a challenging role where I can leverage my expertise in credit and collections, coupled with my extensive logistics knowledge, to drive business growth and success.
SKILLS & ABILITIES
- Over 20 years of logistics experience, including Ocean/Air Imports and Exports, Domestics outbound.
- Proficient in customs compliance, inventory control, customer service, and transportation logistics.
- Skilled in credit and collections, with expertise in billing, Accounts Receivables, and credit check reports.
- Experienced in ground and air transportation, shipment consolidations planning, and rate negotiations.
- Detail-oriented and highly organized with a strong focus on customer service.
- Proven ability to work independently and manage logistics/3PL operations effectively.
EXPERIENCE
LOGISTICS MANAGER
LMD INTEGRATED LOGISTICS
January 2023 – Present
- Oversee the entire supply chain, optimizing storage, and distribution to enhance business development and ensure customer satisfaction.
CREDIT & COLLECTIONS SUPERVISOR
DAYLIGHT TRANSPORT
September 2016 – October 2022
- Managed billing, Accounts Receivables, and credit and collections functions, ensuring timely payments.
- Conducted credit check reports for prospective customers, mitigating credit risks.
- Provided credit references to other carriers, contributing to a secure credit environment.
-Financial Analysis: Proficient in assessing the creditworthiness of customers and analyzing financial statements to make informed credit decisions.
-Leadership: Effective leadership and management skills to oversee a team of 18 subordinates, providing guidance, training, and motivation.
-Account Management: Ability to manage a portfolio of over 5,000 accounts, ensuring timely collections and resolution of outstanding invoices.
-Process Improvement: Proven track record in implementing streamlined processes and best practices that enhance financial efficiency and reduce credit risk.
-AR and AP Management: Experienced in managing Accounts Receivable (AR) and Accounts Payable (AP) volumes of $100,000 or more, optimizing cash flow and working capital.
-KPI Optimization: Demonstrated success in achieving and improving key performance indicators (KPIs) related to revenue, such as DSO (Days Sales Outstanding) and bad debt ratios.
-Negotiation: Strong negotiation skills to work with customers on payment arrangements and settlement agreements.
-Communication: Excellent communication skills, both written and verbal, for effective interaction with customers, team members, and senior management.
-Credit Policy Development: Proficient in creating and revising credit policies to minimize credit risk while maximizing sales opportunities.
-Credit Assessment: Evaluate credit applications, credit reports, and financial statements to determine credit limits and terms for customers.
-Collections Management: Monitor and oversee the collections process, ensuring timely follow-up on overdue accounts, and coordinating efforts to collect outstanding debts.
-Team Management: Lead and mentor a team of 18 subordinates, including credit analysts, collectors, and administrative staff, to meet departmental goals.
-Account Portfolio Oversight: Manage a portfolio of more than 5,000 accounts, prioritizing collection efforts, resolving disputes, and identifying high-risk accounts.
-Process Enhancement: Identify opportunities for process improvement and implement best practices to enhance operational efficiency, reduce costs, and minimize credit losses.
-AR and AP Oversight: Manage Accounts Receivable and Accounts Payable volumes totaling $100,000 or more, optimizing cash flow and vendor relationships.
-KPI Achievement: Continuously monitor and improve key performance indicators (KPIs), such as DSO, aging reports, and bad debt ratios, to meet or exceed targets.
-Customer Relations: Collaborate with sales teams and customers to negotiate payment plans, resolve disputes, and maintain positive customer relationships.
-Reporting: Generate and present regular reports to senior management on the status of accounts receivable, collections efforts, and credit risk.
-Compliance: Ensure compliance with regulatory requirements and industry standards related to credit and collections activities.
SURFACE TRANSPORTATION COORDINATOR
FEDEX TRADE NETWORKS
August 2015 – August 2017
- Dispatched delivery orders and monitored shipments to ensure on-time delivery.
- Provided exceptional customer service, tracking, and tracing shipments for clients.
OCEAN BREAKBULK AGENT
CH ROBINSON
November 2013 – December 2014
- Acted as a liaison between logistics carriers and customers, ensuring efficient communication.
- Managed shipments, prepared invoices, and completed necessary customs documents.
EDUCATION
CALIFORNIA STATE UNIVERSITY LOS ANGELES
Bachelor of Science in Criminal Justice (Pre-Law Minor/Political Science)
GPA: 2.8
COMMUNICATION
- Excellent communication and organization skills.
- Exceptional time management and productivity.
- Customer service-driven and proactive.
LEADERSHIP
- Member of Kappa Alpha Psi Fraternity, Inc.
- Mentor of Leadership/Guide Right Program.
REFERENCES
Available upon request.
Contact this candidate