MICHAEL RICHARD COOPER

***** *. ******* ******

Los Angeles, CA 90044

Phone: 323-***-****

Email: ad4mc1@r.postjobfree.com

LinkedIn: [LinkedIn Profile]

OBJECTIVE

Dedicated logistics professional with over two decades of experience in supply chain management. Seeking a challenging role where I can leverage my expertise in credit and collections, coupled with my extensive logistics knowledge, to drive business growth and success.

SKILLS & ABILITIES

- Over 20 years of logistics experience, including Ocean/Air Imports and Exports, Domestics outbound.

- Proficient in customs compliance, inventory control, customer service, and transportation logistics.

- Skilled in credit and collections, with expertise in billing, Accounts Receivables, and credit check reports.

- Experienced in ground and air transportation, shipment consolidations planning, and rate negotiations.

- Detail-oriented and highly organized with a strong focus on customer service.

- Proven ability to work independently and manage logistics/3PL operations effectively.

EXPERIENCE

LOGISTICS MANAGER

LMD INTEGRATED LOGISTICS

January 2023 – Present

- Oversee the entire supply chain, optimizing storage, and distribution to enhance business development and ensure customer satisfaction.

CREDIT & COLLECTIONS SUPERVISOR

DAYLIGHT TRANSPORT

September 2016 – October 2022

- Managed billing, Accounts Receivables, and credit and collections functions, ensuring timely payments.

- Conducted credit check reports for prospective customers, mitigating credit risks.

- Provided credit references to other carriers, contributing to a secure credit environment.

-Financial Analysis: Proficient in assessing the creditworthiness of customers and analyzing financial statements to make informed credit decisions.

-Leadership: Effective leadership and management skills to oversee a team of 18 subordinates, providing guidance, training, and motivation.

-Account Management: Ability to manage a portfolio of over 5,000 accounts, ensuring timely collections and resolution of outstanding invoices.

-Process Improvement: Proven track record in implementing streamlined processes and best practices that enhance financial efficiency and reduce credit risk.

-AR and AP Management: Experienced in managing Accounts Receivable (AR) and Accounts Payable (AP) volumes of $100,000 or more, optimizing cash flow and working capital.

-KPI Optimization: Demonstrated success in achieving and improving key performance indicators (KPIs) related to revenue, such as DSO (Days Sales Outstanding) and bad debt ratios.

-Negotiation: Strong negotiation skills to work with customers on payment arrangements and settlement agreements.

-Communication: Excellent communication skills, both written and verbal, for effective interaction with customers, team members, and senior management.

-Credit Policy Development: Proficient in creating and revising credit policies to minimize credit risk while maximizing sales opportunities.

-Credit Assessment: Evaluate credit applications, credit reports, and financial statements to determine credit limits and terms for customers.

-Collections Management: Monitor and oversee the collections process, ensuring timely follow-up on overdue accounts, and coordinating efforts to collect outstanding debts.

-Team Management: Lead and mentor a team of 18 subordinates, including credit analysts, collectors, and administrative staff, to meet departmental goals.

-Account Portfolio Oversight: Manage a portfolio of more than 5,000 accounts, prioritizing collection efforts, resolving disputes, and identifying high-risk accounts.

-Process Enhancement: Identify opportunities for process improvement and implement best practices to enhance operational efficiency, reduce costs, and minimize credit losses.

-AR and AP Oversight: Manage Accounts Receivable and Accounts Payable volumes totaling $100,000 or more, optimizing cash flow and vendor relationships.

-KPI Achievement: Continuously monitor and improve key performance indicators (KPIs), such as DSO, aging reports, and bad debt ratios, to meet or exceed targets.

-Customer Relations: Collaborate with sales teams and customers to negotiate payment plans, resolve disputes, and maintain positive customer relationships.

-Reporting: Generate and present regular reports to senior management on the status of accounts receivable, collections efforts, and credit risk.

-Compliance: Ensure compliance with regulatory requirements and industry standards related to credit and collections activities.

SURFACE TRANSPORTATION COORDINATOR

FEDEX TRADE NETWORKS

August 2015 – August 2017

- Dispatched delivery orders and monitored shipments to ensure on-time delivery.

- Provided exceptional customer service, tracking, and tracing shipments for clients.

OCEAN BREAKBULK AGENT

CH ROBINSON

November 2013 – December 2014

- Acted as a liaison between logistics carriers and customers, ensuring efficient communication.

- Managed shipments, prepared invoices, and completed necessary customs documents.

EDUCATION

CALIFORNIA STATE UNIVERSITY LOS ANGELES

Bachelor of Science in Criminal Justice (Pre-Law Minor/Political Science)

GPA: 2.8

COMMUNICATION

- Excellent communication and organization skills.

- Exceptional time management and productivity.

- Customer service-driven and proactive.

LEADERSHIP

- Member of Kappa Alpha Psi Fraternity, Inc.

- Mentor of Leadership/Guide Right Program.

REFERENCES

Available upon request.

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