EC

ELISE CASTANEDA

ad4mbx@r.postjobfree.com 904-***-**** Orange Park, FL

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Medical Billing

Inventory Management

Organizing and planning

Critical thinking

Technical knowledge

Self Motivated

Certified in Basic Life Support (BLS)

Excellent time management skills

Database Search and Data Analysis

Coastal Healthcare Orange Park, FL

Medical Assistant

07/2023 - Current

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Provided assistance to medical staff in performing minor surgical procedures.

Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse. Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

UnitedHealthcare Jacksonville, FL

Customer Service Representative

01/2021 - 07/2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Tracked orders from start to finish to ensure timely delivery of goods or Summary

Skills

Experience

services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Omnicare, CVS Health Jacksonville, FL

Customer Service Representative

01/2020 - 12/2021

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

Promoted available products and services to customers during service, account management and order calls.

Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Improved customer service wait times to mitigate complaints. Assisted customers with making payments or establishing payment plans to bring accounts current.

Baptist Medical Center South

Jacksonville, FL

Medical Assistant

03/2017 - 12/2019

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Provided assistance to medical staff in performing minor surgical procedures.

Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system. Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse. Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Filed insurance claims forms in accordance with applicable regulations. Registered new patients into practice management software program accurately entering demographic information.

Scheduled appointments for patients via phone and in person. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

CareSpot Urgent Care Jacksonville, FL

Medical Assistant

05/2010 - 11/2016

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Provided assistance to medical staff in performing minor surgical procedures.

Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Inspected equipment to ensure proper working order prior to use on patients.

Organized patient charts before each day's clinic sessions began. Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

Collected samples from patients for laboratory testing purposes. Ensured that all instruments used during exams were cleaned properly after each use according to established protocols. Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.

Everest College Jacksonville, FL

Medical Assisting

05/2008

Orange Park High School Orange Park, FL

High School Diploma

05/2005

Education and Training

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