ELSA

MARTINEZ

CONTACT INFORMATION

ad4mb6@r.postjobfree.com

**** * ******** **.

816-***-****

SKILLS

LANGUAGES

Spanish Advanced

OBJECTIVE

Experienced clerical professional with strong organizational skills and attention to detail. Proficient in data entry, recordkeeping, and administrative tasks. Proven ability to prioritize tasks and meet deadlines effectively. EXPERIENCE

CLERICAL

PMR Properties. Saint Joseph Dec 2023 - Mar 2024 CUSTOMER SERVICE REP

Verizon. Muscatine IA Sep 2008 - Aug 2010

BANK TELLER

First National Bank. Muscatine IA Nov 2007 - Jan 2008 MEDICAL RECORDS CLERCK

Unity. Muscatine IA Jan 2003 - Jan 2005

TRASNSLATOR

Unity. Musctine IA Jan 2003 - Jan 2005

EDUCATION

COSMETOLOGY DEGREE

La James School of Cosmetology. Davenport IA Sep 2001 - Jan 2003 HIGH SCHOOL DIPLOMA

Muscatine High School. Muscatine IA Sep 1995 - Jan 1999 REFERENCES

Mary Blinde Moser 816-***-****

Nicole Easly 816-***-****

Melissa Ferris 816-***-****

bilingual

Demonstrated strong organizational skills through effective file management and data entry tasks.

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Efficiently handled incoming calls and emails to provide timely information to clients.

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Maintained accurate records and schedules for team meetings and appointments.

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Collaborated with colleagues to ensure smooth operations and deliver exceptional customer service.

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Resolved customer inquiries and complaints in a professional and timely manner.

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Managed high call volume with efficiency and accuracy in a fast-paced environment.

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· Built rapport with customers to enhance satisfaction, retention, and loyalty. Provided exceptional service through active listening, empathy, and problem- solving skills.

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· Over 2 years of experience in cash handling and customer service in banking.

· Proficient in processing transactions accurately and efficiently.

· Skilled in identifying fraudulent activity and complying with banking regulations. Strong communication skills demonstrated through assisting customers with account inquiries.

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Managed and organized patient medical records to ensure accuracy and confidentiality.

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Communicated effectively with healthcare professionals and patients regarding medical record inquiries.

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Utilized electronic health record systems to input and update patient information.

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Assisted in auditing medical records for compliance and quality assurance purposes.

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· Proficient in translating texts from English to Spanish and vice versa accurately. Experienced in interpreting for business meetings and conferences with high accuracy.

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Skilled in cultural adaptation and localization for diverse audiences in translations.

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Contact this candidate