CAREER OBJECTIVES

Dedicated and enthusiastic customer service representative seeking a challenging role where I can utilize my excellent communication skills, problem-solving abilities, and passion for delivering exceptional customer experiences to drive customer satisfaction and loyalty. My objective is to provide prompt, accurate, and personalized support to customers, exceeding their expectations and building long-lasting relationships with the company. I am committed to continuous learning, self-improvement, and adapting to evolving customer needs and industry trends.

SKILLS

• Receptionist skills

• Telephone operating

• Customer service

• Computing (Excel, Microsoft)

• Cashiering

• Multitasking and organization

• Attention to detailAutomated System for Customs Data (ASYCUDA) experience, Receptionist Skills, Telephone operating, customer service, computing (EXCEL and MICROSOFT) and cashiering.

EXPERIENCE

Gunters Shipping Company, Kingston — Customer Service Representative (September-December 2022)

Experience in using the Automated System for Customs Data (ASYCUDA) system, telephone operator (answering queries & directing calls), Preparing Manifest and Lodgment, Tallying manifest with KWL tally (checking for short-ship & excess cargo), calling customers & outlining port protocol, schedule appointments, prepared IMS4 for each Bill of Lading, clearance for door to door & Pre Clearance, Write daily receipts for customer payment, Pcs uploading (deconsolidation folder & itemization folder)

Presiding Examination Officer, Kingston— exam periods of 2019-2023

Invigilating exams at the St. Aloysius Primary School

Omega Manufacturing Company, Kingston — Intern (August 2021 - October 2021)

Attending to customers, while working in the office and warehouse.

EDUCATION

Caribbean Maritime University, Kingston — (August 2018 - July 2022)

Bachelor of Science Degree in Customs Processes, Freight Forwarding and Immigration

Holy Childhood High School, Kingston — (August 2013 - July 2018)

CSEC SUBJECTS (Mathematics, Social Studies, English Literature, IntegratedScience, English Language, Family Resources Management, EDPM, Caribbean History)

REFERENCES

Clinton Ricketts Police Officer - 876-***-****

Rev. Terry-Lee 1-917-***-****

Kay-Ann Dyer Accounting Officer- JAGAS Heart NSTA Trust – 876-***-****

(N.b Most of my experience is from living in Jamaica, West Indies.)

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