Cindy Sawka

*** * *** **. ******* KS ***** – 708-***-****

ad4mas@r.postjobfree.com

Objective: To obtain a full-time position utilizing my customer service

Farmers Insurance

February 2019 - Present

Customer Service

Job Description

Answering phones, imputing claims, chatting with agents & insured, multi-tasking. Help solve problems with CSA's. Able to juggle from one system another. Helping customers set up with direct deposit.

Anthony Plumbing Heating and Cooling

February 2016 – February 2019

Dispatcher

Job Description

Scheduling appointments for sale man, answering phones, making outbound calls, dispatching over 100 technicians, rerouting technicians, following up with customers, handling customer’s complaints, typing letters, report tracking.

Windsor Fashion

November 2015- 2016

Assistant Store Manager

Job Description

Store management is responsible for the store and the employee that work within. Store managers are in charge of the general operations of a store, making sure it runs smoothly, cleanly and meets any budget or sales goals.

Store management plans and promotes the daily schedule of employees and the business. Assists in the new hire process, will coordinate and discipline employees, makes sure the store is stocked, clean and in proper working order, and coordinates with and reports to senior management in the company.

Essential Job Functions:

Include the following and other duties may be assigned.

-Delegates daily sales directing and store checklist duties

-Conducts training & development

-Controls shrink and expenses

-Enforces and follows all company policies, procedures, guidelines and programs

-Ensures work environment is safe and clean at all times

-Maintains company Visuals standard

Old Navy

July 2007-November 2015

CSR / Merch Manager

As the Senior Merchandise Manager, you drive profitable sales growth by planning and executing company merchandising direction through standard operating procedure execution in your department (i.e. markdowns, signage, replenishment and marketing). You lead a department responsible for a majority of the total store sales and play a pivotal role in leading a complex and dynamic business. As the subject matter expert for all brand merchandising training, tools and resources, you train, coach and hold others accountable to brand merchandising and productivity standards. Your department consistently represents brand standards and company strategies. To drive profitability, you are responsible for flexing based on our brand’s merchandising principles and financial analysis. You know and execute all company product knowledge and strategy. You own the development of your direct reports, and create a culture of engagement and high performance through development and coaching Brand Associates, Department Managers and Specialists. As a senior leader in the building, you are expected to lead the leadership team in the absence of your General Manager.

As an Old Navy leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Senior Merchandise Manager, but you also model leadership behaviors and deliver in the Sales and Service Leader role. As the Sales and Service Leader, you deliver results in your hourly segments, drive key performance indicators and brand loyalty by leading through your team. You are ready, urgent and accountable as defined by the Sales and Service Leader program. You hold your team accountable and coach them to be ready, approachable and urgent as defined in Old avy standards. You make decisions and collaborate with other members of the store leadership team to prioritize work based on business needs and company direction.

●Sales and Service Leader

●Company merchandising programs and resources

●Flexing product based on brand merchandising expectations and performance

●Back of house standards and replenishment of sales floor

●Marketing execution including store windows

●All product operations: signage, markdowns, shipment, damages, defectives, mismates, retickets and training of each operation

●Product knowledge and trend analysis

●Development of team

●Creating culture of engagement and high performance through development and coaching of Brand Associates

Peter Troost Monument

Customer Service/Acct Receivable

Duties include, data entry of new orders, 10 key, some excel, entering payments, collections, month end balancing each funeral home, answering phones,

Software

Service titan, Microsoft Outlook, Excel, Word

Education:

Reavis High School

1994

References available upon request.

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