Robert Merenoff

Fair Lawn, NJ *****

201-***-****

ad4mah@r.postjobfree.com

LinkedIn Profile

SALES OPERATIONS SALES SUPPORT SALES COORDINATION

Adept at collaborating cross functionally with internal teams to enhance customer satisfaction. Excellent communication skills, strong customer service mindset. Energized by challenging and diverse situations and always maintains a service-oriented approach. Self-motivated, organized, and able to work with minimal guidance. System focused, process oriented, and adaptable.

•8 years of sales operations and sales support.

•5 years of client facing account management and customer service.

•4 years of project coordination.

PROFESSIONAL EXPERIENCE

Cellebrite, Inc. – Leader in Software-as-a-Solution Digital Forensics 4/2019 to Present

Sales Operations Specialist

Manage the sales operation desk and act as the main focal point for external and internal customers. Interact with all internal departments including Technical Support, Finance, Solutions Engineering, Training, MIS, Business Intelligence, Procurement, and Legal.

Processed 18% of all North American Public Sector orders in both 2021 and 2022.

•Go to resource for Inside and Outside Sales Managers and Sales Directors; requests typically included order/license checks, specified data reports, quotes, pricing, invoicing.

•Created resources to train Sales and Sales Operations Specialists on best practices in Salesforce and NetSuite.

•Service oriented communication with customers in a diverse range of topics including device and/or license troubleshooting, invoice preparation/distribution, and logistics information.

•Implement Cellebrite’s policies and procedures. “Gate Keeper” of the company to make sure all orders and the Sales teams requests follow company policies and procedures.

•Administer back-office sales transactions throughout the Quote to Cash process.

AB Inflatables USA, LLC. – U.S. Distributor of Boats and Dinghies 2/2016 – 3/2019

Sales Support Specialist

Managed daily sales operations for network of 60 dealers. Provided information on product availability, logistics and warranty claims. Answered retail customer questions.

•Maintained and updated boat inventory reports daily.

•Managed daily sales transaction activities including generating purchase orders, invoices, quotes & pricing, issuing credits, and processing warranty claims.

•Communicated company programs and provided marketing materials to dealer network.

•Prepared sales and accounts receivable reports in Sage / Peachtree software.

•Attended annual New York City and Miami International Boat Shows.

LRS All Building Supplies, LLC. - Wholesale Lighting Supplier 3/2015 – 2/2016

Customer Service Coordinator

Primary contact for sales team and 70 clients for all product and service-related matters.

·Prepared quotes by evaluating requirements, pricing, and product specifications.

·Ordered merchandise from vendors, fulfilled orders and planned delivery routes for drivers.

·Prepared sales activity and accounts receivable reports in QuickBooks.

Aucera, Inc. - Telemarketing Services 7/2012 – 6/2014

Client Services Account Executive

Partnered with sales offices, internal business groups and technical departments as the voice of one of the company's largest clients.

•Reported key client success analytics daily, weekly and at the end of each campaign.

•Hosted weekly client monitoring sessions focused on compliance and script adherence.

•Verified accuracy of all final campaign files and completed end of campaign invoicing.

•Built programs and campaigns for new and existing clients.

Pearson Education - Educational Publisher 3/2006 – 10/2010

Project Coordinator, Production

Liaison between marketing, manufacturing, and vendors. Helped define project objectives, control costs, and manage lead times.

Completed both the highest number of products (40+) and the highest in stock and on time product rate (95%) for two consecutive years.

•Received peer-nominated "Extra Mile Award" for training co-workers on new processes.

•Revised department training manual, documenting the latest processes and procedures.

•Liaison between marketing, manufacturing, and vendors.

Active International - Print Management Company 4/2004 – 4/2005

Client Services Coordinator

Worked with clients to identify and define project requirements, scope, and objectives.

•Within 8 months increased day to day responsibilities to 12 clients and 20 vendors.

•Strong vendor management skills saved a high-profile, $20 Million dollar account.

Meade Westvaco – Manufacturing / Printing 11/2002 – 4/2004

Customer Service Representative

Day to day point of contact for three of the company’s largest clients.

•Achieved 10% cost reduction by analyzing anticipated versus actual production.

•Coordinated production with manufacturing and shipping to meet time-sensitive deadlines.

EDUCATION

William Paterson University Wayne, N.J. 2015

•Microsoft Office 2013 Certification: including Word, Excel, PowerPoint and Outlook

•Microsoft Project Certification: with Visio and Access

•Final Exam - PowerPoint presentation: “How to Rock LinkedIn Like a Champ”

Rutgers University New Brunswick, N.J. 1992

BA, Economics

BA, English

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