James Solberg 714-***-****

ad4maa@r.postjobfree.com

Fountain Vallet, CA 92708

Career Objective

Accomplished administrative professional offers expertise in report generation, document preparation, and staff coordination. Leverages strong organizational, multitasking, and problem-solving skills to successfully manage multiple projects with tight deadlines. Highly proficient in MS Office Suite, Excel, and CRM tools with proven track record of delivering high-quality results. Highly organized and motivated professional with extensive experience providing administrative support to executive-level staff. Proven ability to maintain confidentiality for sensitive documents, staff training and company policy implementation. Skilled in time management, project management and communication. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Experience

Premium Asset Services / Santa Ana, CA / Nov 2016 - Mar 2020 Executive Administrative Assistant

Performance Capital Management / Buena Park, CA / Apr 2010 - Sep 2016

Customer Service Collection Supervisor

Managed office staff by recruiting, preparing orientations and training employees.

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Assisted with the development and implementation of executive policies.

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• Compiled and analyzed data for executive decision-making. Delivered guidance on corporate policies and practices with staff and clients.

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Reviewed company reports and gathered information to provide research support.

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Organized and maintained online files for easy access and referral.

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Researched, identified and rectified special circumstances affecting delayed payment of accounts.

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Collected delinquent receivables by contacting customers to obtain payment.

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Reached out to customers regarding non-sufficient funds to obtain alternative forms of payment.

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Leveraged skip tracing to establish early direct contact with customers.

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Identified reasons for delinquency to assist customers in resolving problems.

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Monitored daily operations and evaluated performance to proactively approach backlogs.

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• Trained employees in job-specific tasks and evaluated Skills

Spreadsheet Creation

Budgeting and Expense Reports

Customer Service

Report Generation

Workflow Improvements

Portfolio Review

Certifications

ACA Certified Collector

Google Data Analyst certificate

References

References available upon

request

continuing education needs to improve team performance. Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.

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Coordinated office workflow to maximize productivity and labor resources.

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Education

Washington State University, Pullman, WA

Bachelor of Arts (B.A.), Business Administration, May 1986