Service Delivery Transportation Services
Resume:
HELIODORO
MONTERO
CONTACT
Address
Kissimmee,FL, 34744
**********@*******.***
Phone
EMPLOYMENT HISTORY
Dispatcher May 2022 - Present
Cano Health
• Managed daily scheduling and dispatching of medical transportation services, optimizing route planning and resource allocation to ensure timely and cost-effective patient transfers to medical facilities
• Utilized cutting-edge dispatching software to monitor live vehicle locations, effectively tracking routes, and proactively addressing any deviations or delays, resulting in improved on-time service delivery
• Maintained open lines of communication with drivers, medical personnel, and patients, ensuring clear instructions, addressing concerns, and providing real-time updates, fostering a cohesive and responsive operational environment
• Demonstrated exceptional composure during high-pressure situations, swiftly adapting to unforeseen challenges such as traffic disruptions, medical emergencies, or adverse weather conditions, and reorganizing routes to minimize disruptions
• Conducted routine quality checks on vehicle maintenance and cleanliness, ensuring vehicles met safety and hygiene standards, contributing to the positive image and reputation of Cano Health's transportation services.
• Compiled and analyzed dispatch data, generating comprehensive reports on key performance indicators such as route efficiency, on-time performance, and incident response times, enabling data- driven insights for continuous operational improvements Freight Dispatcher Aug 2021 - May 2022
Ferrari Transportation inc. - New Jersey
• Expertly handle shifting schedules, last-minute changes, and routing issues inherent to the trucking industry, ensuring seamless coordination between drivers, customers, and dispatch to maintain on-time deliveries
• Navigate the myriad challenges posed by daily operations, employing quick thinking and adaptability to address unexpected obstacles and ensure optimal routes, ultimately enhancing efficiency and customer satisfaction
• Serve as a vital link between customers and the fleet, maintaining clear, concise communication to relay shipment updates, delivery status, and potential delays, fostering transparency and building lasting client relationships
• Employ a strategic mindset to orchestrate the intricate interplay of moving components, utilizing cutting-edge dispatch technologies to maximize resource allocation, minimize downtime, and enhance the overall operational effectiveness of the fleet Dispatcher Nov 2020 - Aug 2021
Newsome Oil Company
• Skillfully receive incoming calls, capturing and documenting crucial details to ensure accurate and comprehensive information exchange
• Address inquiries and concerns by effectively transmitting pertinent information or offering appropriate solutions to the relevant team members, fostering timely and efficient problem resolution
• Receive and dispatch orders for products or deliveries, meticulously organizing and coordinating the allocation of resources to fulfill client requests
• Utilize sound judgment to prioritize incoming calls based on their urgency and importance, facilitating swift response to critical situations and optimizing resource utilization
• Employ a variety of communication tools, including radios, phones, and computers, to dispatch crews, vehicles, or other field units to their designated locations with precision
• Monitor the progress and status of field units in transit, adeptly managing their routes and schedules to ensure optimal coordination and timely completion of tasks Proficiently organize and manage the
movement of resources and personnel to
ensure efficient operations
Clearly convey information to drivers, field
teams, and stakeholders, ensuring accurate
and timely updates
Utilize dispatching technologies to monitor
activities and make informed decisions on
route adjustments
Stay composed under pressure and adapt
swiftly to unexpected challenges,
maintaining operational continuity
Analyze complex situations, identify issues,
and generate effective solutions to
maintain efficiency
Provide exceptional service by addressing
inquiries, providing updates, and ensuring
customer satisfaction
Employ various communication tools, such
as radios and software, for efficient
coordination
Adjust to changing conditions and
unforeseen challenges, demonstrating
flexibility in resource allocation
Work collaboratively with drivers and field
teams, fostering cooperation and achieving
common goals
Organize tasks efficiently, prioritize
assignments to optimize workflow and
productivity
CORE SKILLS
PROFESSIONAL PROFILE
Highly skilled Dispatcher with a proven track record of efficiently coordinating and managing complex logistical operations. Offering many years of experience in optimizing resource allocation, monitoring real- time activities, and maintaining open lines of communication to ensure seamless execution of tasks. Adept at utilizing advanced dispatching technologies and software to enhance operational efficiency. Known for remaining composed under pressure, making quick and accurate decisions, and effectively liaising with diverse stakeholders, including drivers, field teams, and clients. Seeking to leverage a strong background in dispatching to contribute to the streamlined operations and superior service delivery of a dynamic organization.
H
M
Associate's in Accounting
Key Power Technical Institute
High school diploma or GED
EDUCATION Dispatcher Oct 2018 - Jul 2020
WillScot, Mobile Mini - Orlando, FL
• Oversee successful delivery and retrieval of Mobile Mini Units to and from customer locations, ensuring strict adherence to safety protocols and compliance with DOT regulations
• Schedule and allocate drivers and vehicles for pickups and returns, ensuring optimal resource utilization and aligning with operational requirements
• Analyze upcoming deliveries and pick-ups for the next day/week, devising a comprehensive dispatch plan that maximizes efficiency and minimizes delays
• Accurately record all assignments and dispatch details into the designated database (Descartes), facilitating organized and traceable communication across the team
• Effectively communicate daily assignments to drivers, providing clear instructions and guidance to facilitate smooth execution of tasks
• Monitor the status and progress of drivers engaged in delivery or pick-up activities, ensuring real-time awareness of their locations and timelines
• Offer assistance to drivers in troubleshooting challenges that may arise during assignments, promptly addressing issues to ensure minimal disruptions and timely resolutions
• Establish daily and weekly priorities for the team, aligning objectives with business goals and optimizing operational performance
Dispatcher Manager/Transportation Specialist Jul 2013 - Dec 2019 Humana - Kissimmee, FL
• Coordinate route planning, scheduling, and verification of trips using Elite Extra Software, ensuring efficient and effective allocation of resources for transportation services.
• Uphold transportation regulations, rules, and procedures to maintain stringent control over daily operations, guaranteeing compliance and adherence to industry standards.
• Enforce timely pickups by making well-informed decisions to ensure patients reach their destination appointments punctually, subsequently facilitating their return to their residences promptly after completion.
• Exhibit dedication to personal and team development, actively seeking continuous improvement and assisting others in enhancing their competencies, contributing to overall company advancement.
• Maintain consistent communication with drivers via telephone, promptly reporting transit accidents, incidents, vehicle malfunctions, or any driver-related misconduct, ensuring timely and accurate incident documentation.
• Serve as a liaison officer for coordinating trips with external sources when necessary, facilitating seamless transfer of responsibilities and ensuring a cohesive workflow.
• Organize tasks to align with schedules and shifting priorities, adeptly managing timeframes in a dynamic environment to ensure operational efficiency.
• Embody and inspire a strong sense of integrity, promoting ethical behavior throughout the team and fostering a culture of trust and professionalism.
Bilingual
Logistics
Microsoft Excel
Microsoft Word
Microsoft Office
Operating systems
Computer literacy
Dispatching
Microsoft Outlook
Office experience
Microsoft PowerPoint
Transportation management systems
Organizational skills
Driving
Data entry
Accounting
Transportation management
Freight
Customer support
Communication skills
SKILLS
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