Customer Service Store Manager

Mildred Gonzalez M.

I am a professional, I possess a strong spirit of resilience, collaboration, and responsibility. I demonstrate a high level of commitment in coordination and leading my assigned tasks with utmost diligence and dedication. 7317, Catbrier

Ct, Fort Worth 76137

+1-682-***-****

**************@******.***

-PROFESSIONAL EXPERIENCE

Casa PELLAS, Esteli, Nicaragua

March 2021 - October 2023

● Innovation and KAIZEN coordinator

● Administers the Occupational Safety and Health(OSH) Comercializadora Panamericana S.A COPASA, Matagalpa, Nicaragua

March 2016 - February 2021

● Store Manager

MOVISTAR, Matagalpa, Nicaragua

March 2009 - February 2016

● Customer Service Coordinator

● Customer Services Representative

-EDUCATIONS

UNAN, Matagalpa, Nicaragua - Master’s Degree

February 2018 - November 2020

● Business Management

UNAN, Matagalpa, Nicaragua - Bachelor's Degree

February 2003 - November 2008

● Business administration

Santa Teresita, Matagalpa, Nicaragua - High School Diploma February 1998 - November 2002

● Sciences and Arts

Natural Learning Corporation, Matagalpa, Nicaragua - Interpreter of the English Language

June, 2001 - June, 2002

-Hogar Guadalupe, Matagalpa, Nicaragua- Middle School Diploma

February 1992 - November 1997

-SKILLS

● Customer Service

● Effective

communication

● Emotional

Intelligence

● Problem-solving

● Organization

● Critical thinking

● Teamwork

● Adaptability

● Discipline

-AWARDS

Firefighting seminar; Fire

department, volunteers,

Matagalpa-Nicaragua.

Successful passing of annual

certification; Movistar,

technology and

communications services,

Matagalpa-Nicaragua.

Certification for recognition

for excellent participation in

workshop, communication

and customer service

technique; Movistar,

Matagalpa-Nicaragua

-LANGUAGES

● Spanish- native

language

● English-Intermediate

level

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