SASHA GULLEY

Phone# 510-***-**** / Email: ad4m8s@r.postjobfree.com Santa Clara, Ca 95054

SKILL SUMMARY:

I’m a highly motivated and administratively experienced business professional with experience as an office manager and administrative support specialist. I am versed and excel in resolving organizational challenges through innovative solutions and process improvements. I have a proven track record in increasing efficiency for customer satisfaction and the fiscal bottom line.

KEY SKILLS:

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Records Management

Meeting & Event Planning

Skilled in MS Office Suite

PROFESSIONAL EXPERIENCE:

California Deluxe Windows, Santa Clara, Ca 2019 to Present

Customer Service Lead: Coordinate window measurements and services for customers with service and measure tech. Upload service and measure documents using team up. Keep track of customers needing scheduled measurement through excel spreadsheet. Email measurements to factory and schedule instructions. Order remakes and items for services. Run daily office answering phones, receiving deliveries, track deliveries and updates using market sharp. Keep office tidy, track inventory, open and close office daily.

Sysco Foods, Fremont, Ca 2017 to 2019

CSR: Responsibilities included: answering and documenting incoming calls, order entry for customers and sales representatives. Set up returns and credits using AS400. Track and coordinate deliveries with the transportation team, Lead person setting up customers and sales reps for online ordering.

Adecco/ Gsx, Mountain View Ca, 2014 to 2016

Store Operator: Responsibilities included: fulfilled customers’ orders using various mobile devices, picked orders in store, handled credit card transactions, packed out orders to be shipped. Input daily assets and roles for the day, trouble-shoot various devices. Coordinate with Leads regarding daily numbers and bodies were fulfilled for success daily.

Fresh & Easy, San Jose Ca, 2010 to 2014

Customer Support Specialist (Department Lead): Responsibilities included: handling all cash and credit card transactions in Grocery store environment, including retail shelf stocking and back-up inventory ordering. Additional duties included reconciling cash drawer at close of shift/business. Managed customer returns and interfaced with vendors on RMA reimbursement. “Rated excellent for accuracy.”

Restoration Hardware, Tracy Ca, 2008- 2010

Customer Support Representative: Responsibilities consisted of but were not limited to; answering incoming customer product inquiries, placing orders for both customers and distribution centers to replenish diminished inventory, track store inventory using order system COMS to fill urgent orders. Work with customers to address invoicing charges, discrepancies and credits via phone and or email regarding returns, exchanges, and deliveries. Coordinate and confirm status for deliveries and pickups for customers through HDL program.

Harte-Hanks (Pennysaver) Modesto Ca, 2006-2008

Office Manager: Responsibilities consisted of but weren’t limited to; answer and document incoming calls, create invoices and forward to the corporate office for processing. Coordinate with design department in the formatting of print ads and submitting print ad designs for insert magazine distribution. Collect and batch received payments and deposits in “SAMS” system for processing. Identify and manage required supplies and inventory necessary for managing the day-to-day activities for the office. Assist walk in customers with placing business or personal ads for print.

JC Penny’s Modesto Ca, 2004-2006

Sales Associate: Responsibilities were to assist customers on the retail floor with sales and merchandise selection. Man, the cash register for customer purchases, process refunds, exchanges, returns and to ensure customer concerns are addressed. Work with customers to set up credit card accounts and work with associates to ensure that the retail area is kept clean and organized. Additional duties included restocking retail and overseeing the merchandising area for esthetics/display.

EDUCATION:

Johansen High School Modesto Ca,

Modesto Junior College Modesto Ca,

BSU Member NAACP Award Nominee

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