Reggie Torres

Contact

**** ***** **** **

San Antonio, Texas 78223

210-***-****

Summary

Seasoned General Manager skilled in Operations

Management and Customer Relations, honed over three decades at Reggie’s Tex-Mex Café and Torres Tach Haven. Enhanced business growth and customer loyalty by building authentic relationships. Spearheaded staff management, motivated teamwork, utilized strategic planning to Increase efficiency and cut costs. Skilled in marketing initiatives, payroll preparation, employee scheduling, inventory and

merchandising, with a knack for motivating employees to peak performance.

Education

St Gerards Highschool

San Antonio, Tx

Highschool diploma

May 1992

St. Phillips College

San Antonio, Tx

1993

Key Skills

Customer Relations

Bi-Lingual

Vendor Relations

Operations Management

Business Launch

Hospitality Services

Payroll Preparation

Marketing

Staff Management

Hiring and Staffing

Inventory

Merchandising

Experience

FEBRUARY 2020-DECEMBER 2023

Owner/ General Manager Reggie’s Tex-Mex Café

• Managed daily operations related to customer service, inventory management, and marketing.

• Maintained a high standard of customer service and utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.

• Developed strong and authentic customer relationships that resulted in loyal patronage.

• Developed strong vendor relationships which helped to secure favorable pricing agreements.

• Negotiated contracts and agreements with business partners, vendors, and customers.

• Created an environment of open communication

between departments that improved teamwork.

• Schedule deliveries with service vendors.

• Kept operating expenses low by preventing waste and other various means.

• Oversaw staff by hiring and terminating, assigned specific duties, creating schedules, and controlling overhead costs.

• Ensured compliance with all applicable laws,

regulations, and policies across the organization.

• Created policies, procedures, and guidelines for staff member’s daily operations.

References

Available upon request

APRIL 1990 - JANUARY 2020

General Manager Torres Taco Haven

• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.

• Built and maintained strong relationships with vendors and suppliers.

• Planned, coordinated and oversaw company events

and promotions.

• Organized regular meetings with department heads to review progress on projects and initiatives.

• Partnered with vendors to negotiate contracts and secure best pricing agreements.

• Provided employees with guidance in handling difficult problems or in resolving escalated complaints or

disputes.

• Resolved conflict between employees and created an environment of open communication between

departments that improved teamwork.

• Worked as human resource manager regarding

employee recruiting, hiring and terminating.

• Kept operating expenses low by preventing waste and other various means.

APRIL 1997-AUGUST 1997

Transit Bus Operator Via Metropolitan Transit

• Provided excellent customer service by answering questions about schedules or providing directions upon request.

• Drove transit bus over specifies routes and destinations according to time schedules, complying with traffic regulations to ensure that passengers had smooth and safe ride.

• Conducted pre-trip vehicle inspections prior to

departure from terminal station.

• Assisted disabled passengers with boarding and exiting buses as needed.

• Communicated effectively with dispatchers via

• two-way radio system for updates on traffic delays or changes in routes.

• Exercised sound judgment when making decisions in emergency or hazardous conditions on the road.

• Mange difficult situations involving unruly passengers while maintaining a professional demeanor.

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