Jyothi Suresh

Aurora, Colorado

Contact No: 720-***-****

Email: ad4m88@r.postjobfree.com

PROFESSIONAL SUMMARY

Advanced Certified Scrum Master with around 9+ years of diverse experience in Information Technology with emphasis on Scrum Master Role, Quality Assurance, Cloud Computing and UI developer.

Conducted all scrum ceremonies like daily scrums, User story/Backlog grooming, Retrospective and planning meetings.

Experience on Scrum task board, Scrum iteration board, Kanban board and Jira tool and Jira task boards.

Good knowledge on the Burn Down charts, Sprint planning, User Story pointing and User Story Splitting.

Experience in the areas of Project Manager with experience in diversified fields of software development life cycle (SDLC), quality assurance processes and methodologies, defect management life cycle and specialized in software testing life cycle (STLC).

Experienced Cloud and DevOps engineer in Automating, Configuring and deploying instances on AWS Cloud environments.

Hands-on experience using Jenkins for CI/CD.

Have knowledge on XP (Extreme Programming) and TDD (Test - driven development) of agile methods.

Motivated, inspired, and improved the lives and productivity of the scrum team.

Have good knowledge in Agile/scrum methodology, Jira tool.

Worked as a Combined Scrum Master and BA/QA in multiple projects.

Good knowledge on gathering the requirements, requirement analysis and mapping them to the project.

Hands-on experience in preparing the user stories / uses cases as per the requirements and helping the team to understand them.

Followed SAFE in the organization level.

Experience in Building and configuring a virtual data center in AWS cloud to support Enterprise Data Warehouse hosting including Virtual Private Cloud (VPC), Public and Private Subnets, Security Groups, Route Tables, Elastic Load Balancer, Cloud Watch, Cloud Trail, and Security Management VPC.

Deep understanding of the principles and best practices of Scrum, Agile, Kanban, Waterfall methodologies.

Learning Cloud concepts – familiar with the AWS cloud resources – EC2, ELB, S3, SQS, SNS, Lambda, ASG.

Good in writing both functional and non-functional requirements.

Working knowledge on the Use Case preparation as per the system and the logic/mapping documents.

Highly motivated and committed DevOps Engineer experienced in Automating, configuring and deploying instances on AWS cloud environment.

Proficient in Functional testing, Integration testing, GUI testing, Regression testing, Restful Web Services API testing, OWASP Security Testing, and UAT testing on client/server as well as web-based applications.

Exposure to all stages of SDLC (Software Development Life Cycle) and STLC.

Prepared both the positive and negative scenarios to cover all the possible scenarios in all the projects.

Strong knowledge and experience on Unit testing, Smoke testing, System Testing.

TECHNICAL SKILLS

Technologies

Scrum Master, Agile Process, Requirement Analysis, Acceptance Criteria, TDD, Mapping the requirements to the project, Automation and Manual testing, Selenium, API testing, Cloud Computing.

Tools

Planning Poker, Jira, Confluence, Leankit, ADO, Rally, Miro, Bugzilla, ClickUp, Postman, SwaggerUI, Apigee, Kibana, Datadog, Selenium, SVN, Maven, Gitlab, Jenkins, BitBucket, vSphere Client, Hyper-V

Database

Oracle, SQL Server, MySQL, MongoDB.

Languages

JavaScript, HTML, CSS, Java, Python.

Operating Systems

WINDOWS, iOS, Linux.

Certifications

CSM

A-CSM

AWS CCP

EDUCATION

Master of Science: Software Engineering - M S Ramaiah Institute of Technology (2012)

Bachelor of Science: Computer Science - Visvesvaraya Technological University (2010)

PROFESSIONAL EXPERIENCE

Starbucks Sep 2022 – Till Date

Domain: Data Analytics, Insights and Business Operations

Role: Sr. Scrum Master and Agile Coach

Supporting three teams as a Scrum Master.

Collaborated with the product management, Product Owners and Business Analyst to create project roadmap.

Helped the team to breakdown the entire Product into investments and initiatives using user story mapping and impact mapping.

Coaching the new teams in DAIBO and helping them in transition to agile.

Formed and led new Scrum Teams in both EDAP and Data Democratization.

Helped the team to migrate from ClickUp to Jira.

Facilitated all the scrum ceremonies and team activities – Sprint Planning, Daily Stand up, Sprint Review, Retrospective, SoS and Backlog refinement using Miro and Jira.

Collaborate with the Product Owner and the developers to determine the goals for each sprint iteration.

Supported the team to build data visualizations using Tableau for KPIs that reduced time in manual reporting.

Collaborated with product managers to gain insight in marketing aspect which helped in user story mapping and prioritization of the backlog.

Listed all the Scrum anti patterns and helped the team to fix them with the proper action items and continuous improvement.

Used Kanban Board to track DevOps issues.

Prepared and reviewed Sprint Cadence for all the teams.

Responsible for operational data needs of the customer and marketing teams.

Coached the teams to understand the best practices, Agile principles, and the scrum values.

Documented DoR, DoD and Working Agreement to the team and making sure that the team adhere to these agreements.

Communicate with other Scrum Master’s and leadership team to report on status, risk and dependencies.

Encourage discussion, conflict resolution, alternatives, and different approaches by eliminating waste and fostered environment of continuous improvement.

Actively participated and contributed towards Agile Lunch and Learn sessions.

Enabled team to become self-organized and self-managed through consistent coaching.

Led the agile transformation and change management in the organization level.

Scaled agile teams using Nexus framework.

Marsh McLennan Mar 2022 - Aug 2022

Domain: Insurance

Role: Sr Scrum Master

Led 2 Scrum Teams which is spread across the globe in delivering the software product related to BLUE[i] Specialty and digital division of Marsh McLennan, on time and with high quality.

Formed and led new Scrum Team for a new application with new Team members.

Facilitated all the scrum ceremonies and activities – Sprint Planning, Daily Stand up, Sprint Review, Retrospective and Backlog grooming using Atlassian suite of tools like JIRA, Confluence, BitBucket.

Coordinated and conducted successful PI Planning session, ROAM meeting – Risk mitigation and Dependencies Trackers, Management Review meetings, Individual Team breakout sessions and other SAFe Metrics like Inspect and Adapt, System Demo etc, pre-PI sessions.

Facilitated in-depth business discussions with senior management as needed.

Captured all the user stories and the technical stories in JIRA as per INVEST method.

Improved communication and interaction between Tableau Developers, Big Data Lake Engineers, QA Team, Product Managers and Business Teams by following the Agile Scrum Framework; leading to shorter turnarounds, defined solutions and better transparency.

Delivered tight deadline Project within the given timeframe using XP.

Worked with team of Technical Architects, UX researchers, UX designers to redesign User Interface. Worked closely with usability experts to extract deeper insights from customers, by actively engaging and conducting interviews with external customers.

Performed technology onboarding and new application onboarding wit MGTI Service TakeOn, Sanction Check, CI Item, PRA – Privacy Risk Assessment, IAM, ARA – Application Risk Assessment, White Hat Scan Set up and ADD – Architecture Design Diagrams, engagement with DevOps Team, Disaster Recovery.

Guided new team members into the daily process and use of tools like Jira/Confluence and Bugzilla for daily project activities. Ensured that the Scrum Framework is utilized in a manner consistent with the corporate framework.

Managed cross functional projects by providing project leadership and daily management throughout the project from inception to delivery.

Coordinated software release meetings to deploy the software product to pre-production and production for two major releases, OSS2.0 migrations, and White Hat Vulnerability checkpoint meetings.

Coordinated Scrum of Scrums and Leadership meetings.

CareFirst, Washington, DC Apr 2021 - Mar 2022

Domain: Healthcare – AWS migration

Role: Sr. Scrum Master

As a Scrum master facilitated the daily scrum calls, grooming, sprint reviews, sprint retrospective and planning meetings for three teams.

Lead the Scrum teams and updated sprint progress to the product owner/stakeholders on a regular basis.

Interacted with stakeholders/product owners to gather the requirements and to map them with the project.

User Story preparations as per the client expectations and help the team to understand them.

Worked on breaking the Epics, Features into the User stories and loaded them into sprints.

Helped the product owner in creating the Features and User stories if required.

Worked on the ranking/prioritizing the backlog user stories for sprint planning.

Monitored the burn down charts on a daily basis and removed the impediments to the team to maintain the pace of the scrum team.

Followed SAFe Agile framework to scale the team.

Helped RTE in coming up with program board and solution backlog during pre-PI meeting.

Knowledge of the various services and capabilities of cloud computing platforms (AWS/Azure/GCP).

Proposed the use of Flow dock communication tools in the team.

Created and maintained the scrum-based flow dock groups and reduced the communication gaps/dependency time.

Used Terraform to write Cloud Formation scripts to automate the provisioning of AWS resources like IAM, EC2, S3, Route 53, SNS, RDS, ELB and Auto Scaling and make calls to Puppet scripts that provisioning / configuring servers on the instances.

Implemented multiple CI/CD pipelines as part of DevOps role for on-premises and cloud-based software using Jenkins and AWS.

Worked with Product Owner to prioritize Epics, Features and User Stories in PI planning.

Organized the daily Scrum calls as a part of agile project methodology.

Gathered all the points shared in the retrospective meetings and prepare the Minutes of Meetings and also the action items.

Ensured to address the retrospective action items by the scrum team/respective members before the next sprint planning.

Facilitated getting the work done without force, assigning, or dictating the work.

Facilitated scrum of scrum meetings.

Written the Gherkin format (Given, when, then, and) acceptance criteria for the user stories and have worked on ATDD and TDD frameworks.

Worked as a combined BA and scrum master in the project when required.

Ensured that the user stories in the backlog are prioritized and estimated, which includes scheduling and facilitating the planning poker sessions.

Helped the team in understanding the agile concepts and the agile practices to improve the team’s delivery.

Reviewed the User Stories with the scrum team to identify the gaps in the Acceptance Criteria and update them as required.

Worked with the Scrum team in CI/CD using Jenkins and Maven.

Participated in the bi-weekly Production checkouts and releases along with the team and helped in UAT testing as required.

Suggested few changes in communication process and data exchange between Offshore and Onshore which reduced the dependency or wait time between the teams.

Vacation club, Orlando, FL Jan 2020 - Mar 2021

Domain: Travel and Payment portal

Role: Scrum Master

Conducted Scrum Daily stand-ups, Product backlog, Sprint planning, Sprint review and retrospectives giving importance to the high priority issues.

Support the Product Owner with grooming and maintaining product backlog and working with the team.

Involved in monitoring Project Progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments in achieving the goal.

Made sure the team is attending all the Daily stand-up meetings and helped in resolving impediments.

Facilitated sprint planning meeting by using velocity driven planning and assisted team in avoiding.

Technical debt and increase the quality of the product. Involved in Issue Tracking and Defect Tracking using JIRA and Bugzilla.

Educated and reinforced scrum methodology and agile framework to team members and stakeholders.

Worked together with SMEs, architecture group and technical team leads to detailed interface, customized based on different user roles and functions.

Involved in various other enhancement initiatives to include new functionalities and redesign.

Provided training in Agile Development principles and practices to development teams.

Worked on facilitating communication, removing blockers and making sure the project runs smoothly.

Facilitated scrum of scrums on a round-robin basis.

Responsible for facilitating implementation of Process improvements.

Viasat, Carlsbad, CA Sep 2018 - Dec 2019

Damian: Networking

Role: Scrum Master

Continuously improved empirical process (Transparency, Inspection and Adoption) for Scrum team.

Experienced working with off-shore teams and distributed teams.

Facilitated the daily scrum calls and maintained an impediment log to resolve issues in a timely manner.

Assisted internal and external communication, acted as an information radiator to improve transparency, scale practices and apply retrospective feedback into action.

Tracked, escalated and removed impediments and unblocked teams when necessary.

Facilitated Scrum ceremonies like Sprint Planning, Daily Stand Up, Sprint Review and Sprint Retrospective.

Created a learning environment for team members by brainstorming ideas through guilds, agile events and learning fast iterations within fixed timelines.

Attended Scrum of Scrum, grooming, design, ATDD for test automation.

Created JIRA dashboards for team velocity.

Facilitated various events for Scrum Master Community of Practice and brainstormed ideas.

Collaborated with Product Owner (PO) and Delivery Manager on a bi-weekly basis to refine product roadmap, define priorities, capture risk and mitigate dependencies.

Created metrics for risk and issues tracking and reporting on a weekly basis.

Created and maintained production release, issues, risks and impediments metrics and communicated to upper management on a bi-weekly basis.

Experienced in facilitating Risk Management and problem-solving sessions.

Calculated and delegated team capacity every iteration to release train engineer.

Facilitate collaboration of teams from different locations.

Ensured the cross-functional coordination between product owners, analysts, developers and QA occur early and often, and remove barriers and blockers for the team.

Empowering the Scrum Team and shielding them from outside influences and distractions.

Unisys, India Apr 2011 - Jun 2015

Domain: Cloud Computing

Scrum Master and Software Engineer

Facilitated agile ceremonies (Sprint Planning, Daily Standup, Sprint Review, and Retrospective).

Removed impediments, shields the team from external distractions and minimizes disruptions so the team can deliver on commitments.

Facilitated Scrum of Scrum for Scrum teams in the US and India.

Managed overall performance and delivery of cross- functional teams.

Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

Effectively tracked the team progress, including burn down, velocity, and release forecasting.

Identified training required for the team and managing the training process.

Project estimation, creating work breakdown structure, scheduling, negotiating task assignment, tracking, monitoring and reporting project activity. Involved in monthly project management reviews (PMRs) with senior management.

Involved in employee hiring processes.

Escalated issues about project requirements (Software and Hardware Resources) to Project.

Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.

Developed front end Secure Private Cloud website using HTML, CSS, JavaScript and Java.

Managed Test Development, enhancement, automated testing and security testing.

Performed regression testing, new feature testing, OWASP security/vulnerability testing and API testing

Developed Test Plan and test execution, regression, Integration and System testing.

Automated all the integration and system testing using Selenium framework.

Forecast and estimated the project's future requirements.

Orchestrated efficient large-scale software deployments.

Installed and configured Cloud Infrastructure and tested solutions for functionality.

Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.

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