Queena W. Perry, Scrum Master **** Cherry Hill Ct, Beltsville, MD 20705 ad4m86@r.postjobfree.com; 202-***-****

Certified SAFe Scrum Master, Office manager and Program specialist with over 10+ years of hands-on experience in leading Agile teams and implementing Agile best practices in various industries such as private health care, hospitals, non-profit organizations. Result-oriented management professional with extensive experience in managing day-to-day operations in all phases of the Agile lifecycle, and proficient in utilizing both Agile and Waterfall Methodologies to achieve exceptional results. I am deadline-driven and focused on achieving superior performance. My excellent communication and coordination skills allow me to lead and coach Scrum teams in complex and fast-paced environments. I am adept at creating and executing business and project plans, consistently delivering positive and outstanding outcomes.

•Excellent oral and written communication skills, strong interpersonal skills.

•Strong organizational and analytic skills, ability to define problems, collect data, establish facts, and draw valid conclusions.

•Typing 75 WPM

•Ability to work independently and collaboratively with cross-functional teams to ensure success.

•Management experience includes: Hiring, Firing, Assigning Tasks, and Overseeing/Conducting performance.

Technical Skills: Microsoft office suite (Word, Excel, PowerPoint, Outlook, Microsoft Teams); CGE/Concur/ HRIS; Skype for business; Webex; Goto-Meet; SharePoint; ADP; Servant leadership; SAFe Agile Methodologies; JIRA; Risk management; Confluence; Business Analysis; Strategic Communicator; Conflict Resolution; SDLC Expert; Backlog Management; Agile Project Management; User Interface/ Experience; Stakeholder Management; Streaming; Strategic Planning; Building high performance Teams; Continuous Improvement

Areas of Expertise: Office Management; Risk Management, Accounting, Forecasting & Budgeting, Management, Process Improvement, Internal Controls, Cash Flow Analysis, Auditing, Public Health, Knowledge Management, Travel, Change Management. Scrum Values & Principles •Backlog Grooming •Coaching/Mentoring• Conflict Resolution• Team Empowerment• Sprint Planning• Scaled Agile Framework (SAFe)• SDLC• User Story • Sprint Planning • Sprint Retro

Familiar Technologies: JavaScript, C++, AWS, HTML, .NET, MySQL, Linux, Oracle 10g, Python.

EDUCATION

●Bachelor of Science in Cell/Molrcular Biology, Towson University, MD

●Associate Degree in Nursing, Redians College, DC

PROFESSIONAL EXPERIENCE

University of Pennsylvania Health System (Penn Medicine)- Philadelphia, PA Oct 2021 - present

Scrum Master

●Led daily scrum meetings, backlog refinement, sprint planning, sprint review, and sprint retrospective sessions to ensure smooth agile project execution.

●Served as a servant leader for multiple onshore and offshore scrum teams, guiding them on best agile practices and fostering collaboration.

●Assisted Product Owners in grooming and maintaining product backlogs, ensuring that user stories were sprint-ready.

●Coordinated effectively with engineering, design/UX, and marketing stakeholders to ensure alignment and successful project outcomes.

●Collaborated with the Agile Release Train Engineer to define and refine program and team backlogs, and assisted with PI planning activities.

●Fostered a trusting and safe team environment where members felt comfortable raising problems without fear of blame or retribution, with an emphasis on healing and problem-solving.

●Maintained metrics to provide stakeholders with visibility into team-level progress and quality.

●Led Agile/Scrum transformation efforts for teams developing mobile applications.

●Coached both the Scrum Team and the Development team on self-organizing to fill intentional gaps in the Agile/Scrum frameworks.

●Tracked key metrics through burn-down, burn-up, team velocity, and shared progress updates with teams and stakeholders.

●Identified and removed team impediments, escalating issues as necessary to management for resolution.

●Facilitated crucial conversations with teams when conflict resolution opportunities arose and empowered delivery teams to self-govern and self-organize.

Delta Airlines, Dallas TX Apr 2018 - Oct 2021

Scrum Master

●Ensure project business and IT requirements are documented and captured effectively.

●Coordinate and lead team meetings, including sprint planning, daily stand-up, sprint reviews, retrospectives, and product backlog refinement to ensure active participation and engagement from all team members.

●Mentor the product owner, supporting them in understanding their role and guiding them to create a cohesive product vision that aligns with the needs of all stakeholders.

●Facilitate constructive discussions and conflict resolution while empowering the team to self-organize.

●Serve the team using a servant leadership approach and set an example for others to follow.

●Assist with quick starts and release train launches using the Scale Agile Framework (SAFe) in multi-site settings.

●Identify and eliminate roadblocks that hinder team progress.

●Promote a self-organizing and empowering team environment by protecting the team and establishing a safe and trustworthy atmosphere for raising concerns, defining solutions, and achieving milestone deliveries.

●Guide scrum teams to develop normalized estimating techniques.

●Monitor team morale, promote team spirit, and generate excitement about project deliverables.

●Utilize JIRA to track team velocity, burn down charts, and sprint/release progress, and communicate this information effectively to the team.

●Provide direction and coaching to encourage the adoption of good agile practices, successfully transitioning the Scrum team from a waterfall to a Scrum framework.

Washington Hospital Center, Washington, DC Jun 2016- Mar 2018

Snr. Project Coordinator

●Develop a comprehensive project plan, which includes a breakdown of tasks, dependencies, estimates, resources, and project milestones.

●Collaborate with the project team members to review and update the project plan regularly.

●Work closely with the project manager to establish project goals, objectives, scope, and deliverables.

●Ensure that project scope, quality, and timeline align with the project plan.

●Maintain the project team SharePoint site, ensuring that all necessary project documents are uploaded, version control is maintained, and team members have appropriate access.

●Enforce project control policies and procedures across related projects within the program.

●Create meeting agendas, PowerPoint presentations, and take minutes as necessary during meetings.

●Facilitate effective communication and information exchange between project team members and suppliers.

●Assist project managers by maintaining essential project documents in our document repository.

●Planned, controlled and supervised administrative work involving scheduling meetings, setting up conference calls, interviewing, and making travel arrangements.

●Performed various duties: Create excel spreadsheet report; conducting orientation for new hire; Training;

●Networking/marketing.

●Intake calls; Billing; Payroll; Insurance verification (Medicaid/Medicare/Private pay); Electronic filing; Scanning; Faxing;

●Answering multiple phone lines; Managing calendar.

●Reviewed case notes for accuracy and relevance to program levels. Evaluated clients' satisfaction with the program and measure the quality of assistance provided.

●Supported C-Suite executives within the organization.

Serene Laboratory, Washington, DC Jan 2013- May 2016

Lab Tech

·Collection of blood samples utilizing vein puncture and capillary stick.

·Verified requisitions.

· Conducted standards tests such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

·Collected specimens at specific time intervals for tests. Conducted hemoglobin tests to ensure that donor iron levels are normal.

·Disposed of contaminated sharps, blood, tissue or bio-hazard fluids by applicable laws, standards, and policies.

·Processed specimens, conduct testing, and report test results with constant attention to detail and excellence in quality.

·Administered subcutaneous or intramuscular injections.

CERTIFICATIONS

SAFe Scrum Master (SSM) Professional Scrum Master II (PSM II) Professional Scrum Master I (PSM I)

Contact this candidate