JUANITA FORD

Fairburn, GA *****

404-***-**** ad4m7p@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven Customer Service professional with 20+ years of experience delivering outstanding service to diverse clientele. Recognized for a swift and accurate assessment of customer needs, coupled with a proven track record of efficiently resolving issues to ensure optimal satisfaction. Proficient in building strong rapport and sustaining positive relationships, fostering enduring customer loyalty. Possesses excellent communication and problem-solving skills, demonstrating a steadfast commitment to delivering superior customer experience. Eager to contribute my expertise in customer service excellence to a dynamic team.

●Client Relations

●Multitasking

●Conflict Resolution

●Team Collaboration

●Communication Skills

●Problem Resolution

●Interpersonal Skills

●Detail-Oriented

Training Development

KEY PROJECTS

●Motivated Learner: Demonstrated ability to assimilate new ideas, concepts, methods, and technologies. Dedicated

and innovative team builder with a superior work ethic.

●Strengths: Leadership, management, oral and written communication, and interpersonal skills. Thrive in both,

independent and collaborative work environments. Skilled at developing and cultivating key relationships and

establishing effective collaborations.

●Highly Skilled: A proven track record of leading multi-dimensional teams in high-pressure, high tempo

environments producing on schedule and within required deliverables.

PROFESSIONAL SUMMARY

Pitney Bowes College Park, GA 2023 – Present

Mail Sorter

Maintained accurate records of sorted mail and associated data, ensuring accountability and traceability in the sorting process. Proficiently operated mail sorting equipment and machinery, ensuring optimal efficiency and accuracy in the sorting process.

Diligently verified that items are correctly addressed, appropriately marked with the required postage, and in suitable condition for processing.

Efficiently placed incoming and outgoing letters or packages into designated sacks or bins, categorizing them based on destination or type.

Applied identified tags on sacks or bins to ensure accurate sorting and facilitate smooth processing of mail.

Methodically sorted and routed incoming mail while collecting outgoing mail, utilizing carts as necessary to streamline the process.

Followed established protocols and guidelines for mail handling to maintain compliance with organizational and postal service standards.

Prioritize time-sensitive mail for swift processing and delivery, demonstrating a keen understanding of urgency and deadlines.

Randstad Tampa, FL 2018 – 2020

Receptionist

Managed the reception area, welcoming visitors, clients, and employees with a professional and friendly demeanor. Scheduled and coordinated appointments using a systematic approach, optimizing the efficiency of the daily calendar.

Executed clerical duties, including adeptly scheduling appointments, maintaining, and updating client records, and collecting bill payments with precision.

Demonstrated articulate written and verbal communication skills, fostering clear and concise interactions with clients, colleagues, and stakeholders.

Applied a proactive approach, working independently to ensure the smooth execution of tasks and responsibilities.

Successfully managed multiple tasks simultaneously, showcasing the ability to multitask efficiently while maintaining a high level of organization in daily operations.

JUANITA FORD PG. 2

Receptionist (Continued)

Managed various tasks simultaneously, such as handling phone calls, assisting visitors, and coordinating appointments, showcasing strong multitasking skills.

Air Force Exchange Fort Jackson, SC 2012 – 2018

Cashier

Presented a professional and approachable demeanor, upholding the standards of the Air Force Exchange and fostering a positive shopping atmosphere. Provided exceptional customer service by greeting patrons, assisting with inquiries, and facilitating a positive shopping experience.

Mastered sales techniques through attentive listening to customer concerns, effectively aligning their needs with suitable products.

Processed transactions, including payments, returns, and coupons, swiftly and accurately to minimize customer wait times and enhance overall satisfaction.

Addressed customer complaints promptly, providing effective resolutions and presenting retention offers to ensure a positive customer experience.

Consistently upsold complementary or enhancing products to customers, showcasing a knack for recommending additional items that enhanced their overall purchase.

Adhered to all policies and procedures related to cash handling, customer service, and security protocols to maintain a secure and compliant cashiering environment.

EDUCATION CERTIFICATIONS

Bachelor of Art, Child Development Central Texas College Killeen, TX

TECHNICAL SKILLS

Software: Microsoft Office 365 SharePoint

Operating System: Mac Microsoft Windows

Contact this candidate