Olivia McClintock

Customer Service Manager

971-***-**** ad4m7n@r.postjobfree.com Mesa, Arizona 85118 PROFESSIONAL SUMMARY

Growing up in a home based business environment I learned at a very young age the importance of having a quiet background while working on the phones, to manage my time wisely and to always give the impression to the customer that I was working in an office setting. I believe this philosophy gives the customer a better feeling that they have contacted the right person to take care of their needs. SKILLS

Organizational Skills Supervision and leadership Customer Relations Critical Thinking Problem Resolution Conflict Resolution Computer Skills Good Telephone Etiquette Task Prioritization Organization Relationship Building Customer Service Written Communication Friendly, Positive Attitude Time Management

EXPERIENCE

HOUSE MOM, Salem, Oregon

Vixens, October 2020-March 2024

• Recorded transactions in QuickBooks or Excel spreadsheets for documentation purposes.

• Provided product information and resolved concerns to assist customers.

• Responded quickly to meet customer needs and resolve problems.

• Developed departmental objectives, budgets, policies, procedures and strategies.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Worked with coworkers to complete tasks.

• Conducted staff meetings to relay general information or to address specific topics. CUSTOMER SERVICE REPRESENTATIVE, Beavercreek, OR

Northwest Limousines, January 2016-September 2020

• Addressed customers courteously using suitable methods and problem-solving skills.

• Assisted with mentoring new employees during and after training. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

•

• Utilized automated systems to log and retrieve call information.

• Followed up with customers regarding product functionality and overall satisfaction.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Updated and maintained database with accurate customer information and timely data entry. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Provided account information to customers and explained bill service policies and customer rights.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. EDUCATION

HIGH SCHOOL DIPLOMA, Beavercreek, Oregon

Oregon City High School, June 2018

REFERENCES

References available upon request

Contact this candidate