ALICIA HERNANDEZ-SANTIAGO

* ***** ****, **** ***, Suffern, NY 10901 – cell 917-***-**** – email: ad4m7g@r.postjobfree.com Highly organized, detailed oriented and focused professional, with hands-on experience in record management, administrative support, clerical functions, and client services. Quick learner, problem solver; with strong ability to produce rapid solutions. Proficient with Microsoft Office Suite, Concur, Adobe Acrobat Pro, Customer Service. PROFESSIONAL EXPERIENCE

OFFICE COORDINATOR/ADMINISTRATIVE ASSISTANT * Salvation Army College, Suffern, NY February 2018 – June 2020

Supported the Director of Curriculum and the Education Officer

Entered and updated student information into the Orbund System database

Ordered books for Cadet distribution per semester; processed & maintained bill tracker spreadsheet for invoices

Proctored and coordinated make-up exams as requested.

Processed transcript request for both external and internal clients

Coordinated calendar meetings and special events such as Recognition Luncheon for Officers & Faculty members

Handled conference room reservation requests as needed

Created letters and transcripts on a quarterly basis for the Divisional Commander’s Office

Worked on authorization letter requests for guest lecturers via email

Scored Candidate Pre and Post, Bible & Doctrine exams with a Grade Master machine; forwarded results to corresponding Officers

Assisted with preparation & planning of Commencement/Commissioning (diplomas, certificates, programs, gifts, etc.)

Arranged travel lodging, hospitality gift bags and honorarium details for specific events such as AOAC, Missiology and Holiness Seminars; prepared meeting correspondence, invitation emails, agenda, etc.

Maintained inventory of office supplies and equipment, including the Curriculum Department book room

Distributed incoming/outgoing mail accordingly

ADMINISTRATIVE ASSISTANT/ASSET MANAGEMENT * Credit Suisse New York, NY July 2000 – July 2014

(February 2002 – July 2014)

Supported (2 Directors, 3 Vice Presidents, 2 Assistant Vice Presidents & back-up to a Managing Director)

Submitted team expenses using the Concur system

Made travel arrangements and retained itineraries for records as needed

Coordinated meetings and set up conference calls for managers; maintained and circulated weekly group calendar electronically

Maintained and updated data on Direct Fund Fees bill tracker spreadsheet for audit services

Composed and edited legal audit confirm letters for various funds using mail merge

Assisted with obtaining managers/AML signatures for memos, wires and other time sensitive documentation

Performed Q&A on Capital Statements & Portfolio Summary schedules for Limited Partners, for publication on the SungardDX website

Created & edited presentations in PowerPoint as needed

Worked on org charts using the Vision application and implemented results into PowerPoint presentations for meeting purposes

Faxed, scanned, emailed Financial Statements to internal/external clients; accordingly, distributed incoming/outgoing mail accordingly

Compiled various fund documentation into corresponding file system BANKING ASSISTANT/GLOBAL ENERGY * DONALDSON, LUFTKIN & JENRETTE/CSFB, NEW YORK, NY

(July 2000 – February 2002)

Supported a team of Analysts and Associates with daily responsibilities

Ordered SEC documents such as Annual Reports, 10K’s, 10Q’s, research reports, and News runs; assembled documentation into Public Information Books

Created/edited Pitch Books into PowerPoint presentations

Worked on organizational, bar, scatter and line charts using CSFB Chart Wizard in Excel

Downloaded stock holder information onto Excel spreadsheet; created single companies for spectrum runs, various companies for competitor’s summary (c-sum) reports

Created and performed major editing on PowerPoint presentations; composed memos & letters as needed

Composed various types of graphs such as price/volume and index price using FactSet system

Handled incoming & outbound calls from internal/external clients

Processed and maintained expense reports

Coordinated meetings and set up conference calls

Made travel arrangements and retain itineraries for records EDUCATION

Certificate of completion * Medical Coding & Billing June 2016 – May 2017 Hunter College, New York, NY

Certificate of completion * Computerized Office Technology February 2000 – June 2000 Queens Adult Learning Center

Long Island City, NY

Certificate of completion * Bilingual Secretarial August 1983 – May 1985 Miguel Such Metropolitan Vocational School

Rio Piedras, Puerto Rico

SKILLS

*Dedicated team player *Accurate and detailed *Travel arrangements *Works well under pressure

*Professional and mature *Database management *Independent worker *Articulate and well-spoken

*Flexible *Maintains confidentiality *Schedule management *Bilingual (English/Spanish)

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