Ja'Marriz Griffin

Greenville, MS *****

ad4m7a@r.postjobfree.com

662-***-****

Work Experience

Caesars Entertainment – Trop Greenville

May 22, 2023 – present

Surveillance Tech

Perform Installation and Service needs, meeting all Company, Local and State requirements.

Plan or map Reading.

Maintain and provide detailed records and notes for all jobs.

Maintain a safe and organized work environment.

Troubleshoot and Diagnose system issues.

Install and maintain small and large networks.

Report to work and to the site on time daily.

Learn and deploy new products and software quickly.

In-person and online training classes as needed.

Provide excellent customer service.

Maintain healthy work relationships with employees and management.

Complete and turn in daily notes and records.

Communicate Daily with management.

Concentrix – American Express

Advisor ll, blended support

March 3, 2023 – Present

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding clients product or services.

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance

Indicator ('KPIs')

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Technical Analyst Tasks Advisor II

October 07,2022 – February 28, 2023

Concentrix – State Farm

Track, resolve, and document root causes of user technical problems.

Write and communicate technical requirements for new and ongoing projects.

Develop and deliver operational reports and summaries of problems or technical difficulties.

Assess infrastructure and platforms to judge feasibility and usefulness of available tools and resources.

Maintain and update software, hardware, and training materials.

Assets Protection Investigator

January 2022 to January 2023

Walmart

Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.

Secures and safeguards the Facility and surrounding areas by observing and communicating suspicious activity, assisting with investigations, maintaining paperwork, logs and other required documentation, and appropriately executing emergency response procedures.

Tier 1 Technical Support

Kelly Services - Kelly Connect

August 2021 to December 2021

Tier 1 technical support advisor Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem

Correctional Officer

CoreCivic - Tutwiler, MS

March 2021 to August 2021

• Enforce rules and keep order within jails or prisons

• Supervise activities of inmates

• Inspect facilities to ensure that they meet security and safety standards • Search inmates for

contraband items

• Report on inmate conduct

• Escort and transport inmates

Manager Trainee

Tower Loan - Greenville, MS

August 2020 to December 2020

• Effectively present both former and new customers with solutions for their financial needs byways of

mail, telephone, and in-person

• Collect accounts using excellent customer service and problem-solving skills

• Assist the Branch Manager to exceed established goals for the branch

• Review and investigate customer's inquiries and concerns • Become proficient in sales finance

products

• Maintain excellent customer service skills

• Maintain a clean professional appearance

• Assisting in hiring, training, and developing staff

• Become proficient in all aspects of branch management (including sales, collections, and personnel

management) in preparation for promotion to a management position

Assistant Store Manager

Family Dollar - Greenville, MS

October 2019 to December 2019

Coordinate daily customer service operations (e.g. sales processes, orders and payments). Ensuring store. schedules and objectives are met by employees.

Customer Service

Family Dollar

October 2016 to December 2019

responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

MISSISSIPPI ARMY NATIONAL GUARD

December 2015 to July 2017

during drills and combat, Aid in the mobilization of vehicles, troops and weaponry, Assist in

reconnaissance missions, Process prisoners of war and captured documents, and Use, maintain and store

combat weapons (e.g., rifles, machine guns, antitank mines, etc.)

Education

Associates in Accounting

Alcorn State University - Lorman, MS

June 2019 to May 2021

HIGH SCHOOL DIPOLMA, GREENVILLE HIGH SCHOOL

May 2017

Skills

• Word, Power point, Excel, and Spreadsheet Mathematics Teamwork Communicating Manual labor

• Software Troubleshooting interpersonal skills Communication and motivation. Organization and delegation. Forward planning and strategic thinking. Problem solving and decision-making. Commercial awareness. Mentoring. Time Management. Strategic thinking. Practical marketplace knowledge and experience .Ethical and moral decision making.Goal setting.

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