SUMMARY

• Versatile technical writer has attained documentation excellence across numerous industries including Information Technology, Finance / Insurance, Healthcare, Manufacturing, Heavy Industry, and more

• 2018-19 global Technical Publications Manager for MITEL international telecommunications technology

• MA degree in Mass Communication; BA in Foreign Language and Literature, Certified Project Manager

EXPERIENCE

04/2016 – Current • Technical Writer (full time perm and consultant) Eaton, GE Healthcare, Siemens

• Berkshire Hathaway • Technical writing; developing IT/SOX content and deliverables

• Companies include three assignments at GE Healthcare; twice each: Johnson Controls, Allstate, Aerotek, Honeywell, KGPCo, Medtronic, Siemens (https://www.siemens.com/global/en/products/xcelerator.html), Visa, Walmart

• Develops, implements, maintains SaaS documents, technical manuals, policies, SOPs for various clients

• Assures consistent content and publishing formats among documentation deliverables, including images

• Plans, develops, organizes, writes, edits, and manages operational procedures and user manuals

• Produces electronic documentation using standard and custom markup languages; HTML, XML, Git, etc.

• Maintains a comprehensive documentation library and abbreviations/acronyms terminology glossary

• Manage updates and revisions to documents, apply branding and marketing guidelines as appropriate

• Works with technical teams to identify documentation needs and recommendations

08/10/15 – 03/14/16 • Senior Technical Writer – Medical Information • AbbVie (HireGenics)

• Developed pharma docs, videos and marketing materials for commercial and corporate areas / CMS

• Create effective communication solutions; developed and managed global content, DITA, Arbortext

02/09/15 – 07/31/15 • Project Manager – Training and Documentation • GE Healthcare (Artech)

• Managed budgets, processes, personnel, SharePoint instance, and 389,622 training/documentation deliverables for the global Oracle R12 implementation program, including language translations

5/5/14 – 12/12/14 • Senior International Regulatory Compliance Consultant / Technical Writer

TEKsystems consultant • BMO Harris Anti-Money Laundering (AML) Operations - Milwaukee, WI

• Researched, developed, implemented AML and anti-terrorist governance documentation programs

• Identified, approved for hire, and trained three new technical writers

• Created deliverables for dozens of lines of business utilizing latest compliance regulations

10/14/2013 – 03/13/2014 • Senior Technical Writer (MBI Staffing) • AbbVie – Vernon Hills, IL

• Assisted in the separation of AbbVie infrastructure organization from Abbott Laboratories

• Leveraged IT service providers; developed hardware and software documentation; Arbortext, Oxygen

• Created and integrated IT infrastructure operating model to support all key business processes

07/08/2013 – 10/04/2013 • Senior Technical Writer (Randstad) • Rockwell Automation - Milwaukee, WI

• Analyzed user requirements; created business-focused, results-oriented IT documentation and training materials for global SCCM operating system/software update and change management project

01/13 – 07/13 • Technical Writer / Editor II (www.DISYS.com consultant) • FIS - Milwaukee, WI

• Created, managed projects for new core systems - Consumer eBanking and Online Account Creation

• Served as Project Manager for Enterprise Project Management Methodology (EPMM) initiatives

• Implemented, managed SharePoint site, project documentation; utilized HTML, XML, DITA, CSS

• After contract was over, reported to Security the corrupt practices of hiring manager and others

09/12 – 12/12 • Senior Technical Writer (www.VIVA-IT.com consultant) • Allstate - Northbrook, IL

• Implemented best practices, ITIL foundation, process and procedure documentation, presentations, etc.

• Developed and deployed communications infrastructure for new global 24x7 Security Operations Center

05/11-07/12 Senior Technical Writer III (perm/full-time) www.TrueProcess.com - Milwaukee, WI

• Created full range of IT documentation materials and training programs for medical device market

• Developed field service training programs, marketing communications / public relations support efforts

12/10-02/11 – Technical Writer (www.Aerotek.com consultant) • ZBB Energy - Menomonee Falls, WI

• Developed documentation covering applicable sections of Underwriters Laboratories standard UL1741

• Created standardized templates, customer operations and maintenance manuals for several products

02/09-11/10 Technical Writer (Manpower/Experis consultant) • Honeywell HomMed - Brookfield, WI

• Responsible for all technical documentation, marketing communications literature, RFP responses, etc.

• Managed foreign language translations, hardware/software manuals, vendor management, and more

• Consistently produced over one-thousand pages per month; developed whitepapers and videos

05/08-02/09 Technical Writer (www.Adeccona.com consultant) • GE Healthcare - Waukesha, WI

• Researched, wrote, illustrated, published assembly manuals, step-by-step instructions, QA JIB and JIT

• Provided complete documentation utilizing, DTP, Arbortext CMS, FrameMaker, eLibrary, etc.

01/06-02/08 Technical Writer (RCM Technologies consultant) • Johnson Controls - Glendale, WI

Responsible for all technical documentation and marketing communications literature including videos for external audiences worldwide, as well as for Quality Assurance materials, Safety, and Training Programs. Winner of the Chairman's Award for Exceeding Expectations.

08/05-12/05 QA Analyst / Technical Writer (consultant) Ultra Tool Mfg. • Menomonee Falls, WI

• Served as a consultant assisting in the implementation of Harley-Davidson and ISO quality initiatives

• Researched, analyzed, implemented systems, procedures, and training for TS-16949

5/05 - 8/05 Technical Writer/Analyst (Spherion consultant) • Miller Brewing Company - Milwaukee, WI

• Researched, created, implemented Sarbanes-Oxley regulatory compliance initiatives as assigned

• Created Risk Assessment documentation/solutions for in-scope business applications and systems

• Placed third out of fifty personnel on ICU team taking the quarterly Sarbanes-Oxley proficiency exam

01/05-5/05 Technical Writer/Quality Analyst (Genesis 10 consultant) • SC Johnson - Racine, WI

• Developed materials pursuant to Sarbanes-Oxley Regulatory Compliance Act of 2002- Sub-section 404

• Created and managed SharePoint intranet site for documentation

• Operating from the global CoE, implemented global rollout/management efforts for 134 countries

04/01-07/04 Technical Writer (perm/full-time) • American Superconductor - New Berlin, WI

• Developed and managed technical documentation and marketing communications systems

• Produced all customer technical manuals and parts catalogs; PLC/HMI, Bosch CAN instructions

• Received two Distinguished Service Awards; sole technical writer; taught ESL to foreign employees

03/00-04/01 Technical Writer (TAC Worldwide consultant) • Abbott Laboratories - Waukegan, IL

• Developed and implemented Disaster Recovery documentation for FDA and DEA regulated NT, UNIX, and VMS computer systems, including SOPs, test protocols, SLAs, technical reports, etc.

• Utilized Information Mapping technique and Word, Project, Excel, Visio, Visual Source Safe, Illustrator,

PhotoShop and other applications. Attained number one score globally, Building High Performance Teams.

03/98-02/00 Senior Technical Writer/Illustrator (perm/full-time) Jackson Graphics - Richfield, WI

• Managed all aspects of assigned projects including research, writing, illustration, project coordination, client meetings and more. Designed, wrote and illustrated a 400-page service manual for a 20-ton construction vehicle for SkyTRAK/OmniQuip division of Textron Corporation.

• Utilized FrameMaker, Adobe PhotoShop, Illustrator, MacroMedia FreeHand, Microsoft Word, PhotoEditor, Excel, Visio, Quark XPress, and AutoCAD.

12/94-03/98 Technical Writer (perm/full-time) • Cooper Power Systems - South Milwaukee, WI

• In a department of eight, personally produced 50% of all new projects and 80% of revised docs

• Excelled at over 30 specific job functions; developed efforts for an industry-wide safety committee

• Managed the Literature Fulfillment Program; more than 400,000 copies of over 350 individual titles

• Developed parts catalogs, service manuals, marketing and training videos; sales and marketing

programs, promotions, newsletters, PLC instructions, created and managed initial Internet web site, etc.

• Trained and certified as a Quality Assurance Systems Internal Auditor through the Perry Johnson Co.

02/93-12/94 Technical Writer/Illustrator (perm/full-time) Garden Way, Inc. - Port Washington, WI

• Produced materials for Bolens and Troy-Bilt; served on Sears / Craftsman quality audit team

• Developed parts catalogs, owner/operator guides, service manuals, and other technical publications

• Documentation covered lawn and garden tractors, snow throwers, lawn mowers and accessories

6/92-2/93 Service/Training/Publications Manager (HL Yoh Co consultant) In-Sink-Erator - Racine, WI

• Managed staff; implemented DTP system; conducted training; created all product documentation

• Compiled 500+ pages of more than 20 OEM parts catalogs into one succinct, 64-page booklet

04/89-03/90 Senior Technical Writer/Project Manager/AE • Techcom (defunct) - Milwaukee, WI

• Developed parts catalogs, service manuals, training programs, marketing brochures, videos, etc.

• Created materials for numerous clients worldwide including Bell & Howell, Hirsh Industries, Illinois Tool Works / Paslode, Hurletron, Toyoda, Miller Brewing Company, In-Sink-Erator, and others

• Served as Senior Technical Writer, Project Manager, and Account Executive – Illinois market region

PROFESSIONASL REFERENCES

Divya Krishna, Director, Talent Acquisition and Client Success, supervised and worked with Dennis involving various internal Intuitive.Cloud and external client initiatives for hiring technical writers, coordinating projects, developing technical deliverables, and more. • Mobile: 1+ 813-***-**** • Email: ad4m6g@r.postjobfree.com

• LinkedIn: https://www.linkedin.com/in/divya-krishna-t-783074140/

Calvin Rice, Director of IT Business Continuity, Disaster Recovery and Information Security, hired and supervised Dennis at KGPCo to create new and revise existing IT documentation focused on the ISO 27001 certification and compliance project. Calvin was continuously highly impressed with the attributes that Dennis constantly portrayed, including experience, advanced skillset, professionalism, approach to quality and thoroughness, writing abilities, and personality. Dennis stepped up and displayed excellent leadership in driving the documentation process. Calvin is looking forward to hiring Dennis again going forward again as needs arise.

Mobile 202-***-**** • ad4m6g@r.postjobfree.com

Nick E. Martell, IT Director, Novaspect division of Emerson Electric Corporation, Schaumburg, Illinois, collaborated with Dennis over the last two years in developing the full range of policies, SOPs and other procedures, guidelines and more for IT, Network, Cyber Security and related documentation requirements.

Nick stated on April 23, 2021, during the project wrap-up / exit interview:

1) All work that Dennis did was excellent and exceeded expectations. Dennis balanced the workload based on designated priorities. He adhered to all requirements and provided scheduling, organization, research, creation, writing, editing, and electronic delivery. More than 200 documents were completed. A particular note of mention was that the organization of content and writing clarity were superior, creating order out of chaos.

2) The documents were far and above what anyone on Nick's team had ever seen. Thanks to the expertise that Dennis provides, team members were accusing Nick of somehow, overnight, becoming an English grammar and Spelling expert.

3) Nick also remarked that he would definitely use Dennis again, for other projects and annual updates are required.

Phone: 874-***-**** • ad4m6g@r.postjobfree.com

Patricia Wiet, Project Manager Senior Technician - PMP, the Allstate Insurance Company, sifted through over 100 resumes, then worked with Charles Dowell to interview and select Dennis as the Tech Writer for the SOC project. Pat has many years of experience at FTD, Rockwell, and Allstate, and stated that Dennis is “the best Technical Writer” that she has ever worked with.

Phone: 847-***-**** • ad4m6g@r.postjobfree.com

END

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