Patient Care Customer Advisor
Resume:
CAREGIVER
Holder of a life assistant, dependency and disability diploma. Experience acquired in a retirement home where I was able to identify and understand the physiopathological aspects of people with dependency and/or disabilities in order to adapt care practices. I listen to others, which allows me to be more flexible and, above all, present when someone needs help.
Hedi Tehinti
********@*****.***
EXPERIENCES
CUSTOMER ADVISOR
XPERTCALL – TUNISIA
SEPTEMBER 30, 2020 – NOVEMBER 30, 2023
Receive customer requests by telephone and email.
Process and redirect requests to the requested services.
Ensure follow-up until the request is closed.
CARE GIVER
MEDICAL RESORT – TUNISIE
12 février 2020 – 30 juin 2020
Support the person with dependency and/or disability in the activities of daily life.
Assit 10 patiens weekly by providing dignified Personal care
Identify and understand the physiopathological aspects of dependent and/or disabled people.
Carry out body care.
Assist people during meals, Managed clients' meal planning, food purchasing and mealtime preparations.
Assisted clients with taking medication by arranging schedules and reminders.
Engaged patients with conversation and entertainment like watching movies and
taking walks earning a 90% customer satisfaction.
Guarantee the hygiene of the house.
SKILLS
Meal preparations
Community
Recorder Management
Patient care
First aid & CPR
Lifting 80 lbs pounds
Friendly and outgoing
Communication and network
SALES AMBASSADOR
RETRAIL ACADEMY - DUBAI
JUNE 3, 2011 - JANUARY 30, 2017
Improve the achievements and skills of sales personnel by planning solution delivery.
Answer technical and procedural questions from less experienced team members.
Share improved processes in a user-friendly way.
Support the efforts of the store and all on-site associates.
Anticipate customer needs and respond quickly.
MACHINE OPERATOR
KARIM CUIR - TUNISIA
NOVEMBER 3, 2004 - MAY 2, 2008
Worker on leather production machines.
Bag manufacturing
STUDIES
Mathematics baccalaureate level
Bach hamba high school Bizerte – Tunisia
2001-2002
PROFESSIONAL TRAINING
UNIVERSITY OF MAHMOUD EL MATERI UNIVERSITY TUNISIA
FROM 08/10/2018 TO 02/07/2019
Dependence and disability life assistance.(caregiver)
FOREIGN LANGUAGES
Arabic: Very good
English: Good
French: Good
German: Mediumn
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