Deana Lipscomb

Fraud Customer Service Representative/ Medical Assistant

Piedmont, OK 73078

ad4m6a@r.postjobfree.com

+1-405-***-****

I have several character traits, but if I were just to name a few it would be that I am loyal, detail oriented, strong problem solver, courteous, and attentive. Working with people is what I know best, it is my expertise, rather they are a customer, patient, claimant, or a client and I work very well with fellow employees. My current job title is a Medical Assistant, which brings me joy to be able to help people everyday I am at work. I would like to help, by bringing my strong customer service experience and to keep helping others in the future to come.

Willing to relocate: Anywhere

Work Experience

Medical Assistant/Phlebotomist

Any Lab Test Now - Oklahoma City, OK

March 2022 to Present

Greet Customers, retrieve intake forms, enter customer information, create lab orders, answer in coming calls, cashier, give injections, draw blood, drug test, DNA test, fill out customer documentation, package specimen, mail off specimen, stock, clean

Fraud Claims Specialist

Merge IT/Dynamics Expert - Oklahoma City, OK

November 2020 to March 2022

Answer calls, ask security questions, create and resolve tickets, assist claimants with their claims, assist claimants with the website, send request for claimants, request documents from the claimant, assigned claims, take claimant statements, helped claimants set up new claims, conducted fraud investigations, Patient Care Technician

OU Medical Center Oklahoma City - Oklahoma City, OK February 2014 to August 2017

Take and give patient reports, take and document vitals, check and document blood sugars, record input and output on patients, assist patients, hook up patients to monitors, bring patients drinks and food, feed patients that can not feed them selves, bathe patients, transfer patients, cpr, turn over rooms, clean, and stock.

Medical Assistant

RT Medical - Oklahoma City, OK

July 2008 to April 2012

greet patients, check in and out patients, take copays, answer phone, scheduled appointments, take and deliver patients messages regarding visit or presrciption refills, call in presriptions, create charts, take and document vitals, assist physician, room patients, draw labs, flu and strep testing, turn over rooms, clean, and stock.

Carhop/Manager

Coits Root Beer stand - Oklahoma City, OK

January 2000 to December 2010

I took food orders over the ordermat, prepared food, prepared drinks, delivered food to the customers cars, cashier, managing employees, overseeing operations, handling customer complaints, generating financial reports, ensure health and safety regulations and manage inventory, count money, cleaned, and stocked.

Certified Medical Assistant

NW Eye Physicians - Oklahoma City, OK

May 2005 to February 2008

greet patients, check in and out patients, take copays, answer phone, scheduled appointments, take and deliver patients messages regarding visit or presrciption refills, call in presriptions, create charts, take and document vitals, assist physician, room patients, turn over rooms, clean, and stock. Education

Some College courses in General Studies

Oklahoma City Community College - Oklahoma City, OK August 2018 to March 2020

Certificate in Nursing Assistant

Moore Norman Technology Center - Norman, OK

2013

Certificate in Registered Medical Assistant

Platt College - Oklahoma City, OK

March 2005 to April 2006

Skills

• Customer service (2 years)

• Experience Administering Injections

• Phlebotomy

• Microsoft Office

Certifications and Licenses

CNA

CPR Certification

Additional Information

Computer program experience- Microsoft 365, Microsoft excel, Microsoft teams, Zenoti, Epic, Glink, Docushare, Tabe, Snow, Intuit, Care Evolve, and Quickbooks.

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