Felicia M. Hood - Consumer and Commercial Compliance Specialist

Compliance Officer Community Reinvestment Analyst

Regulatory Specialist Evaluation & Assurance/Notary Public 17812 Woodbury Ave Cleveland Ohio,44135

ad4m5n@r.postjobfree.com

216-***-****

Linkedin.com/in/felicia-hood-b32a1821a

Summary

Over the past five years, I have honed my skills in regulatory auditing, conducting thorough compliance assessments, implementing robust auditing procedures, and collaborating with cross-functional teams to ensure adherence to industry standards and legal requirements. I have stayed abreast of evolving regulations, consistently adapting auditing processes to align with the dynamic regulatory landscape. My proficiency in utilizing audit tools and technologies has resulted in enhanced efficiency in compliance assessments, contributing to a strong foundation in consumer credit card regulatory compliance. As a banking executive, I understand the importance of staying ahead of regulatory changes, and I am committed to providing value to my organization by ensuring compliance with all applicable regulations.

Skilled, responsible, and extremely knowledgeable banking executive for 15 years demonstrating excellent acumen, experienced in cross-functional diverse teams. Involvement by mentoring. Makes clear and concise evaluation at an almost tactical level. Ability to assess, spearhead solutions, and implement an appropriate pathway to success. Team- centric allowing for growth. Involvement with operations at every level. Leadership comes naturally from having a formative relationship with policies and best practices throughout the organization and specific job needs. Creating a process that revamped KeyBank’s entire insurance. Process which was implemented and used currently. Professional Summary

Experience

KeyBank

Feb 2014 - Mar 2023

Community Reinvestment Act data analytics analyst

KeyBank March-2022 - March 2023 ( 1year)

In the role of a (CRA) Data Analytics Analyst, I leverage advanced data analysis techniques to evaluate and interpret financial data related to community development initiatives. I meticulously analyze CRA-related information, ensuring compliance with regulatory requirements and identifying opportunities for enhanced community impact. I collaborate with stakeholders to develop data-driven insights, creating comprehensive reports and presentations for internal and regulatory purposes. Utilizing my expertise in data analytics and a deep understanding of CRA regulations, I contribute to strategic decision-making processes that align with the organization's commitment to community reinvestment and responsible banking practices.

Commercial lien filing subject matter expert.

KeyBank

Oct 2016 - Mar 2022 (5 years 6 months)

Trained fellow teammates, contacted the insurance companies and line of business at KeyBank prepared procedures. Created a new process to ensure pro-action instead of reaction.

Created and facilitated several improvements to processes implemented. Exceeded every year and received a bonus due to performance. Completed uniform commercial code lien placements. Cleared/created exceptions to processes. Created PowerPoint programs, cheat sheets, and templates for fellow teammates and the

Line of business. Utilized the systems KeyView deluxe cl3 mainframe and liens. Monitored and confirmed liens were placed on mortgages and automobiles. Facilitated liens on the books monitored KeyBank lien position. Ensured all compliance and regulatory guidelines were followed. Completed yearly compliance tests to stay on top of compliance guidelines.

Audited commercial collateral and commercial obligors and obligees Exceeded performance metrics by 100% to 50%

Consumer booking auditor

KeyBank

Feb 2014 - Oct 2016 (2-year 8months)

As a Consumer Booking Auditor in the banking sector, I meticulously review and assess consumer loan and credit transactions to ensure accuracy, compliance, and adherence to regulatory standards. My responsibilities include conducting in-depth audits of loan documentation, verifying data integrity, and confirming that transactions align with established policies. I collaborate closely with cross-functional teams to address discrepancies, providing recommendations for process improvements and maintaining a vigilant approach to risk mitigation. My role requires an eye for detail, a comprehensive understanding of consumer lending regulations, and the ability to contribute to a robust control environment within the banking institution.

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Education

Indiana Wesleyan university

Bachelor of Business administration, Business Administration, and Management, 2023 - 2024

Pursuing

Indiana Wesleyan university

Associate degree, business

2020 - 2022

Graduated

Licenses & certifications

Office track level 3- chief computer operator

psi trade school graduated in 1989.

Lean Six Sigma Yellow Belt - KeyBank

Skills

Accountancy • adp • as/400 • • citrix • closing • credit • various database administration. Documentation • fax, printer, copier - all Microsoft applications Honors & awards

Felicia hood - national honors society

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