Contact

Expertise

Language

Education

Experience

Reference

081********

ad4m5j@r.postjobfree.com

No 1 Nofiu close Onigbongbo

Maryland Lagos

Committed to delivering excellent customer service while working in a fast-paced environment.

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

Built strong relationships with customers through active listening and effective communication.

Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.

Utilized problem-solving skills to identify customer needs and provided tailored solutions. Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.

Conducted outbound calls to follow up on customer queries or complaints. Performed data entry tasks accurately and quickly to update customer information in the database.

Personable and dedicated Customer Service Representative with extensive experience in client service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Provided detailed product information and educated customers on features, advantages, and benefits of products or services.

Generated new leads via cold calling techniques, referrals, networking events. Maintained accurate records of customer interactions utilizing CRM software. Collaborated with sales team members on marketing initiatives such as email campaigns or direct mailers.

Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.

Participated in conference calls with internal teams to discuss performance metrics and other important business topics.

Utilized persuasive selling techniques such as discounts or promotions to close deals quickly. Maintained in-depth understanding of company products and services to make suitable recommendations to customers.

Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.

Email

Phone

Address

UZOMA ANYELE

C U S T O M E R S E R V I C E E X E C U T I V E

On Request

Customer service executive

Customer service executive

Certification advisory manager

Feb 2022- Oct 2023

Mar 2019- Oct 2019

CENTER4TECH

CERTIFICATION EDGE

Mar 2021 - Jan2022

LUXAIR TRAVELS AND TOURS

English Yourba

Igbo

Problem solving

Great communication

skills

Time management

Active listening

Empathy

Adaptability

2010

Business Administration

YABA COLLEGE OF TECHNOLOGY

Contact this candidate