Business Analyst Life Cycle

Partha Kunthipuram

Contact: +1-469-***-****

E-mail: *****************@*****.***

Linked IN: https://www.linkedin.com/in/partha-kunthipuram-15502a13

Desiring managerial/leadership opportunities, preferably in Finance Sector, to drive Project initiatives, utilizing rich skills and vivid experience, thus achieving Growth for both Organization and Self, professionally, along with total client satisfaction

Business Analyst

About me: A dynamic IT Professional, offering 20 + years of demonstrated history of hands-on experience in planning, developing, coordinating the testing program policies, procedures and schedules on multiple projects using both manual procedures and using automated testing tools, across multiple domains including Finance/Banking {CITIGROUP}, Digital and Telecom sectors.

Core Competence

Program/Project Management

Strategy/Policy/Procedures

Project Life Cycle Functions

Cloud Computing Management

Iterative/Agile/Waterfall Methods

SCRUM Development Framework

IT Service Delivery Management

Business Analysis

Test & QA Management

Manual/Automated testing

Requirements to Test Cases

Production/Service Support

Details Oriented Approach

Testing Life Cycle (STLC)

Development LiveCycle (SDLC)

Strong Technical Knowledge

Team Leadership/Management

Profile Summary

Currently engaged as Business Analyst, with CITIGROUP, since March 2021. Starting the engagement in Apr 2006 as Technical/Functional Lead and progressed to the reported designation to lead the team, in a couple of projects, for the organization, with varied responsibilities of facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations (in the current project) and leading the Scrum team for development and testing of multiple complex systems relating to the Retail Bank, Card Business, etc.

A well planned and detail oriented Project Professional, having an accomplished career record of following the function of Project Life Cycle like initiation, requirement finalization & scoping, estimation (effort/time/cost), scheduling & budgeting, execution planning, prioritizing and monitoring progress, till the final delivery and closure, especially for Testing projects of Web-based and Client/Server applications.

A technically strong and focused Test Management Professional, with detailed knowledge about Testing Life Cycle (STLC), involving Defining Strategies/Policy, Development of High Level Test Plan & Creation of Validation Matrix/Test Cases, equal Competence in Manual Testing & Test Automation (Scripting), Execution of Test Cycle and Test Result Documentation.

An experienced Cloud Computing Management Professional, administrating the users, data, applications and services, including servers, storage, networking and data center operations, using appropriate cloud management tools to oversee all types of cloud activities, such as resource deployment, use tracking, data integration and even disaster recovery. Configure Customer Community for self-service of customers. Develop Custom Salesforce App for sales executives using Force.com toolkit.

Salesforce Migration from Classic to Lightening : Design, develop, and deploy Apex classes, controller classes, apex triggers, Visual force Pages, lightning components, SOQL for various functional needs in the application. Develop Custom Salesforce App for sales executives using Force.com toolkit.

Data Migration Projects in 2008 and 2015—2016. Migrating from old Database RTDMS to GCIF in 2008 and from old Database CAS to EBSIM in 2015—2016.

Similarly, proficient in multiple functions/responsibilities like Scrum Master (Release Planning, Sprint Planning, Daily Stand-up, Scrum of Scrum, Sprint Review and Retrospective), Release Management (implementation & support), Converting elicitated Business Requirements to artefacts (Specification/Test Cases) and more

A supportive Team Leader, directing On-site/Off-shore teams to performance excellence, providing them with vision/mission, while being skilled at tasking, monitoring performance, feedback (if necessary), Issue Resolution, Knowledge Transfer for Skill upgrade, Motivation and Mentoring.

A cohesive Team Player, with fast learning curve, while having analytical & problem solving expertise along with innovation, negotiation, planning, decision making, multi-tasking, communication & interpersonal skills as well as the ability to adapt to the new environment, processes and skills.

International experience: USA, for entire career, on-going.

Detailed Work Experience (15+ years) & Achievements

CITIGROUP, Tampa, FL, USA

Career Path:

Business System Analyst (March 2021 onwards)

Project Manager (Apr 2010 onwards)

Technical/Functional Lead (Apr 2006 to Apr 2010)

Responsibilities (Mar 2021 onwards):

Currently a Release Manager for Oracle Financials Project.

Release Management:

Skillfully orchestrate release activities for a multi-million Oracle SaaS implementation, encompassing Oracle ERP, Oracle EPM,

Oracle Accounting Foundations Cloud Service, all of which are leading SaaS services in the market.

Efficiently gather and organize scheduled activities for the day and week, ensuring a comprehensive release plan is prepared

Release Documentation:

Spearhead the preparation of meticulous release documents for the multi-million Oracle SaaS implementation, covering Oracle ERP, Oracle EPM, and Oracle Accounting Foundations Cloud Service, contributing to transparent and effective communication across the enterprise.

Disseminate communication to relevant distribution lists, ensuring stakeholders are informed about the intricate details of deployment windows and post-activity steps within the dynamic SaaS environment.

Deployment Oversight:

Vigilantly monitor deployment activities within the context of the multi-million Oracle SaaS implementation, collaborating

Seamlessly work with Oracle support to address concerns and expedite resolutions across Oracle ERP, Oracle EPM, and AFCS

Accounting Foundations Cloud Service.

Forge productive relationships with testing teams, adeptly providing real-time updates on activity progress, challenges.

Optimal testing initiation times amidst the intricacies of the SaaS landscape.

Issue Management:

Proactively identify and rectify issues in patches, clones, and related processes as they pertain to the multi-million Oracle SaaS

Implementing promptly initiating SRs to ensure swift resolutions across Oracle ERP, EPM, Accounting Foundations Cloud Service.

Convene and facilitate structured release status meetings at strategic intervals, fostering streamlined communication and prompt issue resolution within the high-stakes context of SaaS services.

Stakeholder Engagement:

Successfully manage communication with diverse distribution lists, adeptly sending timely notifications of activity completion

Collaborate seamlessly with cross-functional teams, fostering synergy and rapid issue resolution within the Oracle Modules.

Strategic Planning:

Innovatively devise and present forward-looking plans and PowerPoint presentations for the next 6 months.

Provide management with strategic insights and recommendations to navigate the evolving landscape of Oracle Modules.

Previously, I was leading the team as Business Analyst, for the Project Reimagine, Recovery of Over Drawn Checking Accounts, facilitating sprint planning Converting elicitated Business Requirements to artefacts (Specification/Test Cases) and more

Responsibilities (Apr 2010 onwards):

Ensuring that the development team is not distracted from outside distractions, impediments or team conflicts to keep focus on product backlog and project timeline.

Implementing Agile/Scrum methodology, by educating on scrum methodology & agile framework, to over 80 resources across multiple locations, onsite and offshore, for more than 5 Major releases.

Providing over sight to development & testing of all the applications (Sales Force FSC/Einstein Analytics/Book of Business) that drive critical high revenue to the organization.

Collaborated with Product Owner for backlog management and continuous delivery of features.

In an earlier project drove the Scrum Team for development & testing of multiple complex systems relating to the Retail Bank, Cards Business, etc.

Led teams of about 60 resources (onsite/offshore), to execute multiple releases, while incorporated capacity planning into sprint planning sessions, thus increasing the team velocity

Supported day-to-day activities like Stand-up calls, Resource allocations, Project Meetings with all stakeholders and took care of all projects related activities.

Responsibilities (Apr 2006 to Apr 2010):

Led the team in multiple (5) projects, having focus on Collections (OLOD, Systematics ACS ) Applications, Triad 8.5, Recovery Management, etc., ensuring delivery of business requirements inception construction, testing/validation implementation.

Used Quality Center 10 for Project Development such as planning and scheduling tests, writing test plan, test cases, run manual tests, report the results and enter the defects.

Collaborated with Risk & Business Strategy teams, to identify and enforce new strategies for Bank Cards, CFNA, CBNA & REL Lines of Business, in North America.

Attended daily calls to identify the applications impacted and enabled the impacted teams, to facilitate integration.

For the testing projects, monitored Defects in HP ALM and joined the Triage calls, to report status, while participated in Continuity of Business (COB) test, twice in a year.

Developed Test Plan, by analyzing the Business Requirements Document, prepared Test Data Specification and designed/developed the process for Test Framework & standards.

Supported design & automation of current manual tasks, to take advantage of opportunities, to be more accurate, efficient and productive, in accomplishing operational tasks.

For the post-implementation phase, resolved Trouble tickets, of all severity (from Severity 1 to 4, based on business impact).

Created & updated results of all trouble tickets, in a quality manner, assigned on a timely basis, in incident management tool (Infoman & Service Now) and ensured meeting the agreed SLA on trouble tickets.

Tracked all processing, during shift & worked with support teams, to resolve issues that may arise, as impediments to project success and timely escalated unresolved issues to management, so as to reduce the business impact.

Performed team administration tasks like work allocation, performance monitoring, feedback (when necessary), thus ensuring talent retention as well as proper team productivity.

Achievements:

Successfully facilitated Agile adoption for organization, with leadership & guidance to teams, resulting in enhanced performance.

Lucent Technologies, Chicago, Illinois, USA

Senior QA Consultant (Feb 2006 to Mar 2006)

Responsibilities:

During this short engagement, participated in a project for development of HFTrader application tool, to be used for Global needs of the Equity Derivatives business, serving as the central repository for hedge fund and included functionality for booking structured transactions and managing the collateral associated with these trades.

Previous Engagements

United Airlines, Chicago, Illinois, USA

Senior QA Analyst (Oct 2005 to Jan 2006)

Vbell Systems Inc., Toronto, Canada

QA Manager (Oct 2003 to Dec 2004)

Belco Intl., Ltd., Seoul, South Korea

QA Manager, (Jun-2002 to Aug-2003)

Applisoft Inc., Hyderabad (Jan-2001 to Jun-2002)

Software Programmer.

JK Industries (Jan-1990 to Dec-2000)

Systems Programmer.

Education

P. G. Diploma (Computer Application), from NIIT, Hyderabad

B. Tech. (Electronics & Communication), from JNTU, Hyderabad

Technical Skills

Operating Systems: Windows 7/2010, UNIX

Languages: C, C++, Java, HTML, XML Visual Basic 6.0, C#, VBScript, SQL, ADO, JavaScript, Shell Scripting

Databases: Oracle, MS SQL Server, MySQL, MS Access,

Framework: J2EE

Automated Testing Tools: HP Quality Center Automated Tools (QC 10, QTP10, Selenium)

Other Tools: JSP, JIRA, Confluence, ALM, Bit Bucket, ODBC/JDBC, TOAD

Utilities: MS Office Suite

Personal Details

Passport details: Z5025799 valid till 2029

Visa status: GC is in processing, under EB2 Category (June 2012 Priority date).

Location Preference: Anywhere in India or Abroad

Annexure

Project Details of Partha Kunthipuram

Projects for CITIBBANK Group

Project

Sales Force Lightning Upgrade

Duration

Jan 2017 – Present

Details

The scope of this project is to provide support services, in terms of upgrades/enhancements to the existing Sales Force Lightning Program, in close collaborating with the Product Owner, for continuous delivery of features.

Role

Scrum Master

Project

Rainbow Global Common

Duration

Apr 2010 – Dec 2016

Details

The aim of this project was to develop and test multiple complex systems, relating to the Retail Bank, Cards Business, etc.

Role

Project Manager

Role: Technical/Functional Lead

Duration: Apr 2006 – Apr 2010

Environment: Quality Center, LoadRunner, Oracle, Java, JavaScript, VBScript, HTML, Windows, Unix, IE, NS, Web Sphere, XML, JIRA, Java, C++, SOAP (Simple Object Access Protocol), Web services Description Language (WSDL), Main Frames, Selenium, UFT, Salesforce, etc.

Project

RUSA (Rainbow USA)

Details

A project for development of Eclipse, a web application, to provide various services, like account opening, account servicing for consumer & commercial customer. Eclipse integrates all the existing applications that were run for different purposes to make a single application throughout the organization in North America.

Project

Branch Check Image Capture (BCIC)

Details

The aim of the projects was to design and implement the Test Framework for Branch Check Image Capture application that was developed to capture the Images of the Checks (received) and process them, as the Checks are no longer saved or kept for processing.

Project

Cash Recycler Unit (CRU) - Cash Insight or RGB100 Teller Assisting Unit

Details

A testing project for this Cash Safe Vault, used for Storing and Dispensing Cash/Coin

Project

Concierge

Details

The objective of this project to design & implement the Test Framework for Concierge solution, a web application that was developed to provide various services to customer like account opening, Servicing Existing Accounts, for consumer and commercial customer.

Project

On Line Over Draft (OLOD)

Details

This project scoped at development of a Main Frame based application that was used to manage the Over Draft Transactions, No Post Transactions, etc.

For Lucent Technologies

Project

HFTrader

Duration

Feb 2006 – Mar 2006

Environment

QuickTest Pro, Quality Center, LoadRunner, Oracle, Java, JavaScript, VBScript, HTML, Windows, Unix, IE, NS, Web Sphere, XML, JIRA, Java, C++, SOAP (Simple Object Access Protocol), Web services Description Language (WSDL)

Details

This project was for development of the HFTrader application tool, for the Global needs of the Equity Derivatives business, serves as the central repository for hedge fund and it includes functionality for booking structured transactions and managing the collateral associated with these trades. The tool was the source of data for the P/L, G/L, Cash Management, Trading and Risk Management systems. FundLink a web interface that integrates with HFTrader tool, was also being designed & developed for the detail valuation of customer transaction, basket components, and/or Hedge Fund Investments.

Role

Senior QA Consultant

For United Airlines

Project

Talent Acquisition Management Solution (TAMS)

Duration

Oct 2005 – Jan 2006

Details

A project for development of the solution as Accounting Package, including consolidated invoicing, ERP integration.

Role

Senior QA Analyst

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