Business Development Customer Service

MINDY GRAHOVAC

Southaven, MS *****

*************@*****.*** / 901-***-****

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

• Strategic Planning & Forecasting

• Retention

• Revenue & Profit Growth

• Business Development

• Relationship Building

• Strong Communication Skills

• Sales Planning & Marketing

• Training & Leadership

• Problem Resolution

• Client Requirements Assessment

• Research and Development

• Data Warehousing

• MS Office

• Client Engagement

• Performance Assessments • Reporting capabilities

• Problem-Solving

• Client Relationships

• Outcome Accountability

• Forecasting and Reporting

• Attention to Detail

• Issue Resolution

• Client rapport

• Reports and documentation

• Strategic Planning

• Goal Setting

• Project Implementation

• Work Planning and Prioritization

• Customer Relationship Management

• Integrity and Honesty

EXPERIENCE

Virtual Learning Consultant and Educational Tutor K-8 / Self Employed - Southaven, MS 08/2020 - Current

• Guided parents and students through new virtual school platforms

• Provided educational tutoring for students in mathematics, english, social studies, and science.

• Developed and implemented customized strategies to meet client needs.

• Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.

• Collaborated with clients to develop action plans to address specific challenges and objectives.

University Sales Development Executive – College of Education / Grand Canyon University - Remote, MS 10/2017 - 01/2020

• Promoted 2 levels within 2 years, salary increase of $10,000

• Secured the 1st partnership agreement with largest school district TN– Shelby County School District

• Recruitment, Student Counseling, Financial Aid, Retention.

• Developed and implemented sales strategies to increase revenue growth.

• Conducted market research to identify new business opportunities.

• Generated leads through cold calling and email campaigns.

• Managed an active pipeline of prospects and tracked progress against goals.

• Developed presentations for prospective clients outlining company products and services.

• Maintained a database of client information including contact details, pricing agreements, and purchase history.

• Organized trade shows to promote company products and services.

• Collaborated with marketing team to develop promotional materials for events.

• Provided ongoing support to existing clients by addressing inquiries and resolving issues.

Senior Admission-Sales Professional / Concorde Career College - Memphis, TN 04/2010 - 12/2016

• Extensive telephone, email, and face-to-face relations to obtain and retain individuals in their educational goals

• Interview and tour potential students to determine their needs and goals for best opportunity

• Exceeded monthly and yearly budget by 10%-20% for 6 years

• Ranked in the top 5 out of 150 representatives nationally for 4 years.

• Generated leads through cold-calling, networking, email campaigns.

• Maintained relationships with existing customers to encourage repeat and additional sales.

• Provided detailed product information to customers and answered inquiries in a timely manner.

• Attended trade shows, conferences, and other industry events to promote the company's products and services.

• Utilized CRM software to track customer interactions and monitor progress toward goals.

• Assisted colleagues with difficult accounts or challenging transactions.

• Contributed ideas for process improvement initiatives within the department.

• Identified and approached potential customers by generating leads, setting appointments and conducting site visits.

Professional Sales Representative / Wraser Pharmaceuticals - Memphis, TN 05/2008 - 03/2010

• Excelled at articulating product benefits to healthcare providers

• Successful launch of new specialty pain management product, Trezix

• Increased territory market share for 4 products share by up to 20%.

• Demonstrated product features and benefits to potential customers.

• Conducted market research to identify customer needs and preferences.

• Generated leads through cold calling, networking, and referrals.

• Maintained a database of existing customers for future marketing efforts.

• Participated in developing effective sales plans targeting key markets or segments.

• Ensured that all sales objectives were met within established timelines.

• Identified new opportunities for growth by identifying untapped markets or niches.

• Developed key customer relationships to increase sales.

Marketing Consultant, Account Executive / Flinn Broadcasting - Memphis, TN 01/2006 - 05/2008

• Aggressive cold-calling business to business, email and telephone

• Created and implemented largest on-air giveaway promotion

• Increase of client roster by 30%.

• Developed and implemented marketing campaigns to increase customer engagement.

• Created content strategy plans to improve customer experience across multiple platforms.

• Planned and executed events to promote brand awareness and loyalty.

• Identified target markets and developed effective messaging strategies for each segment.

• Collaborated with designers, copywriters, photographers, videographers., on various projects.

• Developed partnerships with local businesses to grow brand recognition in the community.

• Negotiated contracts with vendors and suppliers related to marketing initiatives.

• Recommended, planned and implemented promotional strategies to increase market share.

• Supported clients in raising brand recognition through strategic marketing.

• Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.

Account Executive / Yellow Book USA - Memphis, TN 07/2000 - 12/2005

• Identified opportunities to secure advertising accounts for print and internet marketing

• Effectively marketed, established and maintained strong business relationships

• Maintain 85% renewal rate and achieve average growth of 20% on assigned revenue of over $300,000

• President's club winner – 2002 and 2004.

• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.

• Cultivated relationships with key decision makers through regular client visits and follow-up calls.

• Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.

• Maintained accurate records of all sales activities using CRM software systems.

• Generated weekly reports on sales performance against targets for upper management review.

• Managed accounts by providing ongoing technical support after the sale was completed.

• Used consultative sales strategies to effectively overcome client objections and maximize sales activity.

• Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.

• Developed sales pipeline by cold-calling, canvassing and obtaining referrals.

• Revived dormant accounts by re-establishing relationships with key decision-makers.

• Identified customer needs by asking questions and advising on best solutions.

EDUCATION AND TRAINING

Bachelorette Degree: University Studies Behavioral Health Science

University of Tennessee

Contact this candidate