Quality Control Customer Service

Tatiana Alexia Bustamante

**** ******* **., *** ********* 77380

******.********@*****.*** +1-346-***-****

Professional Experience

El Chante Managua, Nicaragua

Bank Reconciliation Specialist (Remote)

10/2020 - Current

• Enhanced collaboration with the accounting team, sharing insights on reconciliation best practices and problem-solving techniques.

• Achieved higher accuracy in bank reconciliations through meticulous attention to detail and thorough review processes.

• Boosted operational transparency by creating comprehensive reports on reconciliation activities for management review.

• Identified areas for cost savings through careful analysis of expense trends, resulting in improved bottom-line performance.

• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

El Chante Managua, Nicaragua

Applications Delivery Manager (Remote)

02/2019 - 09/2020

• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.

• Developed customized solutions for clients, tailoring applications to meet unique requirements and specifications.

• Improved application performance by identifying and resolving technical issues through regular system monitoring.

• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.

• Support workers in techniques for maximizing efficiency.

• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.

• Tracked production and quality control systems to proactively identify deficiencies.

• Supported customers via telephone and email to handle escalations, product concerns, fielded customer questions and complaints and rectified issues. Stream Global Service Inc. Managua, Nicaragua

Customer Service Representative

01/2017 - 01/2019

• Responded to customer requests for products, services, and minimizing wait times and provided advice and assistance to customers, addressing special needs or wants.

• Responded promptly and accurately to customer inquiries via phone and email.

• Updated customer accounts and maintained records using CRM software.

• Collaborated with cross-functional teams to improve service quality and address customer concerns.

• Assisted customers with product selection, order placement, and tracking for a positive buying experience.

• Resolved customer complaints and issues promptly, escalating complex cases when necessary.

Stream Global Services Inc

Customer Support Associate

01/2014 - 12/2016

• Handled a high volume of customer calls, providing product information, troubleshooting technical issues, and processing orders.

• Provided primary customer support to internal and external customers.

• Assisted with product returns and exchanges, ensuring that customers' concerns were addressed and resolved to their satisfaction.

• Answered product and service questions, suggesting other offerings to attract potential customers.

• Developed a comprehensive knowledge of the company's products and services to provide accurate and helpful assistance to customers.

• Contributed to the development of customer service procedures and training materials to improve efficiency and consistency.

Kids Learning Time (Tutoring Center) Managua, Nicaragua Mathematics & English Teacher

01/2011 - 06/2013

• Worked and studied at the same time. (Part Time Job).

• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives..

• Provided meaningful math instruction to improve math skills of children.

• Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.

• Prepared and implemented lesson plans covering required course topics.

• Mentored students on individual basis to help develop math skills.

• Created detailed syllabus to outline teaching methods, learning objectives and exam dates. Education

Economics & Finance Degree

Thomas More University - Degree

Lincoln International Academy MGA, Nica

High School Diploma

• Physic’s Award for excellence GPA

Key Skills

• Microsoft Office & Paccioli System

• Payment Reconciliation

• Active listening

• Workflow Planning and Lesson Planning

• Strong problem-solving and decision-making abilities

• Self-Motivated & Ability to remain calm and professional in challenging situations

• Detail-oriented with strong organizational skills

• Extremely Patient, Persistent, Organized and Disciplined Languages

• Advanced Spanish - - - -c2

Interests

• Kung-Fu * Black Belt 1st Dan*

• Play Piano

• Reading

• Robotic Builder

• Lego Builder Monuments

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