SHONTAINE ALLISE BROWN

414-***-**** ad4m48@r.postjobfree.com Milwaukee, WI

PROFESSIONAL SUMMARY

Reliable and punctual Human Resources Professional that successfully handles fast-paced work and conflict resolution. Willing to take on any task to support the team and help business succeed. Offers strong verbal and written communication and time management abilities. Knowledgeable in employee assessments and new hire onboarding. Excellent multi-tasker with an ability to manage smooth and efficient operations with clear and effective policies. Minimize turnover and maximize retention by selecting well qualified candidates.

EDUCATION

Waukesha County Technical College, Pewaukee, WI

Certificates and Diplomas Obtained:

Human Resources Associate of Applied Science Degree Anticipated Completion: May 2024

Human Resource Professional (Technical Diploma) 2022

Compensation and Benefits Specialist (Certificate) 2024

Talent Acquisition Specialist (Certificate) 2024

SKILLS

New employee orientation

Regulatory compliance

Management support

Scheduling

Employee support

Benefits administration

HR guidance

Employee retention

HRIS maintenance

Recruiting support

Paperwork verification

Employee onboarding

Employee training

Employee relations

Recruitment planning

Cultural awareness

Quality assurance

Recruitment and hiring

EXPERIENCE

City Carrier Assistant

United States Postal Service 2023 - 2023

Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.

Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route.

Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.

Handles undeliverable mail in accordance with established procedures.

Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.

Collects mail from street letter boxes and accepts letters from mailing from customers, on certain routes.

may deliver mail that consists exclusively of parcel post, or the collection of mail.

Uses portable electronic scanner as instructed.

Delivers and collects charges on customs, postage-due, and C.O.D. mail matter.

Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.

Deposits in the post office mail collected on the route upon returning from the route.

Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.

Furnishes customers with postal information and provides change of address cards and other postal forms as needed.

Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.

Works professionally with other employees in the office.

May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution.

In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.

Talent Specialist

SEEK Staffing, Milwaukee, WI 2022 - 2022

Sourcing and phone or text recruiting.

Interview in person or over the phone.

Listen, comprehend, and take notes either in writing or on the PC while listening.

Match available employees to assignments by making independent judgements on their qualifications, dependability, and suitability for each client temporary position.

Use TempWorks software and any other software programs required for the job effectively.

Efficiently move around the various screens in TempWorks and document all conversations with candidates, employees, clients and team members as directed by management.

Communicate either in writing or verbally in a professional, timely manner using professional language/words when communicating with team members, employees or client contacts.

Contribute to branch profitability by placing employees at client companies and contributing to a minimum of $3,000 gross margin per employee in the branch per week.

Recruit qualified candidates for job orders by asking for referrals, placing job postings, making calls to past employees, participating in job fairs and searching resumes on various databases.

Perform inside sales to generate job orders for candidates by presenting candidates to prospective and current clients.

On a rotating basis, take on-call for the branch to handle customer situations outside of normal business hours including weekends.

On-call times include between 5:00 p.m. and 7:00 a.m. during the week and 24 hours per day on weekends.

Take calls from other SEEK Staff and our answering service and respond within 20 minutes to all calls.

Assist with worker compensation claims and unemployment claims by working with SEEK’s HR department to report and minimize claims.

Follow all procedures including giving work assurance (RTW’s) and providing light duty work.

Comply with all state employment laws and regulations.

Work at client worksite including but not limited to checking in employees, on-site quality control checks and recruiting as needed.

Small Business Owner

The Errand Girl, LLC 2020 - Current

Built Personal Concierge business from $0 to over $26,000 in annual revenue over 1 year.

Adapt business operations for changing demands based on knowledge of industry and market trends.

Oversee company finances with well-organized accounting system and strong financial controls for meeting budget targets.

Build a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Handle bi-weekly payroll for 2 employees without missing paychecks or related tax payments.

Guide business team by establishing clear and coherent vision for Personal Concierge business operations.

Root out inefficiencies and improper activities with regular reviews of employee work and business systems.

Maintain high customer satisfaction ratings by training employees to go above-and-beyond with service.

Maintain optimal employee coverage for business needs with well-prepared team schedules.

Manage customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Inventory Control Representative 2

Sigma-Aldrich Chemical, Milwaukee, WI 2015 - 2017

Used RF scanner to pick products for customer orders.

Edited customer orders through SAP.

Conducted cycle counts to ensure inventory counts are correct.

Fixed issues with stock within the facility and distributed errors made by other departments.

Investigated stock found, used problem solving tactics to decide where the products came from and return to the proper location.

Contact this candidate