Customer Service Driver Manager
Resume:
Jamie Harrington
Lowell, AR *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Driver Manager/Customer Service
Waller Truck Co, Inc - Excelsior Springs, MO
September 2021 to Present
Manage on average 20-30 drivers.
Build working relationship with drivers to maximize coverage of routes. Report to area manager and customers any issues that hinder smooth operation flow. Trouble shoot fuel card, store, route issues to minimize late freight. Assist in building loads and planning freight/loads. Work directly with customers regarding their needs and relaying information between customers and drivers to most efficiently manage the workload.
(Fleet Planner/Driver Manager) Fleet Planner
Calark - Little Rock, AR
September 2019 to September 2021
(September 2019-May 2021)
Plan/build routes for entire fleet (approx. 200+ trucks spanning 18 states), including set daily routes and AD HOC loads.
Work directly with customers regarding freight claims/missing freight/damaged freight, deliveries, and pickups.
Put in charge of creating and maintaining the Pepsi contract which grew from 3 loads a week to 12. Work with area manager on re-routing plans to minimize late freight due to accident/mechanical failure. Train newly hired Driver Managers.
Fleet Manager
CSQT (Customer Service Quality Transportation) - Little Rock, AR February 2019 to August 2019
Manage 50 independent contractors/Company drivers, maintain relationships to minimize turnover Work with drivers and internal office staff to assign loads and cover freight maintaining service Resolve pay related, safety and service issues as they occur Perform admin functions including payroll, scheduling, counseling’s, reviews and reporting Fleet Manager
JB Hunt Transport - Lowell, AR
December 2016 to January 2019
Manage on average 30-40 independent contractors, maintain relationships to minimize turnover Work with drivers and internal office staff to assign loads and cover freight maintaining service Resolve pay related, safety and service issues as they occur Perform admin functions including payroll, scheduling, counseling’s, reviews and reporting Account Representative
JB Hunt Transport
October 2014 to December 2016
Obtain a working relationship with all outside as well as internal customers to maximize freight potential Ensure freight volume meets capacity for assigned markets and track loads to ensure on time service Ensure adequate equipment utilization to maximize revenue Schedule/book freight orders/loads and/or pickup and delivery appointments Training Assistant
JB Hunt Transport
December 2012 to October 2014
First point of contact for all new employees to the department and train them on duties/functions Balance/ manage from 1- 20 trainees at any given time Communicate on a daily basis with managers and employees regarding training process Helped build training department from the ground floor Driver Investigator
JB Hunt Transport
June 2011 to December 2012
Complete full background check of new driver applicants Communicate on a daily basis with driver applicants and other companies via telephone and email Education
Logistics and Supply Chain Management
University of Central Arkansas - Conway, AR
Skills
• Proficient use of Word, Excel, Access and Power Point Knowledgeable of D.O.T driver regulations and standards. Proficient with CDRAP, HOST, EOM (JB Hunt computer systems). Knowledgeable with Salesforce
Proficient knowledge of DAC, MVR, CDLIS
• Customer service
• Communication skills
• Customer relationship management
• Supervising experience
• Organizational skills
• Team management
• Microsoft Excel
• Management
• Time management
• Fleet management
• Relationship management
• Microsoft Office
• Phone etiquette
• Leadership
• Office management
• Payroll
• Employee orientation
• Administrative experience
• Human resources
Certifications and Licenses
Driver's License
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