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Customer Service Finance Manager

Location:
Kearney, NE
Posted:
March 28, 2024

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Resume:

Holdrege, USA *****

308-***-****

ad4m2y@r.postjobfree.com

SKILLS

• Sales

• Networking

• Customer Service

• Leadership

• Strategic Planning

• Financial Analysis

• Time Management

• Project Management

• Problem Solving

• Team Building

• Negotiation

• Communication

• Data Analysis

• Contract Negotiations

• Program Administration

• Loss Prevention

• Business Development

• Service Quality Improvement

• Operations Oversight

Customer Relationship

Management

• Staff Supervision

• P&L Management

• Business Administration

• Expense Control

• Schedule Management

• Vendor Sourcing

• Relationship Building

• Customer Experiences

• Administrative Skills

• Staff Training

• Team Training and Development

• Communication Skills

Larry Mohlman

EXPERIENCE

August 2022 - Current

General Manager Symmetry Financial Group Holdrege, USA March 2019 - April 2022

Finance Manager Midway Auto Dealerships Kearney, USA January 2019 - February 2021

Finance Manager Sid Dillon Chevrolet Wahoo, USA

Licensed Life and Causality and Annuity independent insurance agent. Hold license in Arkansas, Nebraska, North Carolina, and New Mexico.

Duties include guiding clients through the complexities of their current reality compared to the amount of Life insurance they currently have to find any gaps and show the client how to cover those gaps protecting their family.

Maintain a strong relationship with current clients through follow-up contacts.

Develop and maintain a strong network of potential clients through networking events, social media, and referrals.

Identify new market opportunities and target potential clients for life insurance products.

Secured favorable lending terms for clients and educated them on warranties and protection options.

Trained sales staff, sales managers, and office staff on paperwork and processes.

Maintained strong relationships with lenders and field representatives to ensure compliance with laws and regulations.

Develop and implement strategies to increase profitability and improve customer satisfaction in the Finance and Insurance department.

Implement a performance tracking system to monitor and improve the efficacy and productivity of the FI team.

Optimize the finance and insurance processes to reduce time and increase efficacy, resulting in faster loan and funding processing for clients.

Develop and implement training programs to enhance the knowledge and skills of the FI team, resulting in improved performance and customer satisfaction.

Help the store and FI team go from 8th out of 8 stores on performance, to leading the company in 6 of 8 markers and 1st place store on production within 4 months by helping train the Sales Team, Sales Staff, Sales Managers, and Office Staff

Improved sales conditions and pay for the office staff by quadrupling the number of contracts

Secured favorable lending terms for clients and educated them on warranties and protection options

Trained sales staff, sales managers, and office staff on paperwork and processes

• Maintained strong relationships with lenders and field representatives to June 2010 - May 2018

FI Manager Midway Auto Dealership Kearney, USA

September 2007 - June 2010

Product Specialist Cabela's Kearney, NE

ensure compliance with laws and regulations

Develop and implement strategies to increase profitability and improve customer satisfaction in the Finance and Insurance department

Implement a performance tracking system to monitor and improve the efficiency and productivity of the FI team

Optimize the finance and insurance processes to reduce time and increase efficiency, resulting in faster loan and funding processing for clients

Develop and implement training programs to enhance the knowledge and skills of the FI team, resulting in improved performance and customer satisfaction

Oversee the training and development of the FI team, ensuring they have the necessary knowledge and skills to provide excellent customer service and perform their job duties effectively

Identify and implement cost-saving measures in the Finance and Insurance department to improve profitability.

Secured favorable lending terms for clients and educated them on warranties and protection options.

Trained sales staff, sales managers, and office staff on paperwork and processes

Maintained strong relationships with lenders and field representatives to ensure compliance with laws and regulations.

Develop and implement strategies to increase profitability and improve customer satisfaction in the Finance and Insurance department.

Implement a performance tracking system to monitor and improve the efficiency and productivity of the FI team.

Optimize the finance and insurance processes to reduce time and increase efficiency, resulting in faster loan and funding processing for clients.

Develop and implement training programs to enhance the knowledge and skills of the FI team, resulting in improved performance and customer satisfaction.

Oversee the training and development of the FI team, ensuring they have the necessary knowledge and skills to provide excellent customer service and perform their job duties effectively.

Identify and implement cost-saving measures in the Finance and Insurance department to improve profitability.

Provided customer service support to answer inquiries about product features, pricing, and availability.

Learned about product's technical specifications and accurately explained specifications to customers and work team.

Collaborated with Clients, Managers, Associates teams to troubleshoot product issues, guide directions on which products for hunting fishing camping trips.

• Suggested specific products to meet customer needs. Instructed customers in product operations and customizations and outfitted for dream hunts and trips.

Visited stores and other venues to demonstrate products or answer questions from potential buyers.

August 2004 - September 2007

Training Kitchen Manager Applebee's Neighborhood Grill & Bar Kearney, NE

Performed quality assurance tests on new or updated products before release.

Evaluated software or hardware to recommend improvements or upgrades.

Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.

Performed weekly inventories of food items stored in refrigerators or freezers.

Corporate trained new company managers and kitchen staff on proper food handling techniques and safety regulations.

Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.

Created weekly schedules for kitchen staff members based on anticipated business volume.

Trained employees on cooking techniques, safety standards and performance strategies.

Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.

Inspected equipment regularly to identify necessary repairs or replacements.

Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.

Developed and implemented kitchen policies, procedures and quality standards.

Oversaw meal preparation and monitored food handling to encourage safety.

Monitored sanitation practices to ensure that all employees adhere to health department regulations.

Motivated kitchen staff by establishing goals to increase productivity and quality.

Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.

• Received, organized and rotated paper goods and food ingredients. Worked with vendors to establish strong relationships and maintain proper inventory supplies.

Ensured compliance with all applicable local, state and federal laws governing food service operations.

EDUCATION AND TRAINING

1999

Some College (No Degree) Wildlife Management

University of Nebraska - Lincoln, Lincoln, NE

1992

Some College (No Degree) Pre-Medicine

University of Nebraska At Kearney, Kearney, NE

May 1992

General Diploma

Red Cloud Jr/Sr High, Red Deer

ACTIVITIES AND HONORS

Boy Scout leader trained in the Wood Badge Course. Outdoor director for the troop, aided 21 scouts in their journey to earn the highest rank of a Boy Scout which is an Eagle. This included working with my son.

HOBBIES AND INTERESTS

• Spending time outdoors: Hunting, fishing, hiking, and biking

• Spending time with family

• Barbecuing

• Cooking



Contact this candidate