Ivy Sarvis

ad4m27@r.postjobfree.com • (301-***-*****

PROFESSIONAL EXPERIENCE

FAMILY CHOICE HEALTH CARE Lanham, MD

Payroll Administrator 2002-Present

• Process and maintain all payroll records for 125 employees.

• Deal with any discrepancy employees had regarding their checks.

• Create policies and procedures as they relate to my department.

• Track and audit all incoming funds.

Medical Billing

• Oversaw daily Billing Department functions, including medical coding, charge entry, payment posting, and reimbursement management.

• Collaborated with medical providers and office management to determine billing and documentation policies and ensure compliance.

• Responsible for reducing delinquency and improving collection resulting in recovered over $250,000 in funds this fiscal year.

• Responsible for maintaining and reporting absentee rates for all departments.

• Interpret and analyze EOB’s, remits and payment posting entries.

• Implemented the setup of new practice management software.

• Conduct quality control surveys with the clients. METROPOLITAN POLICE DEPARTMENT Washington, DC

Lead Communications Operator 1998-2002

This position required that I provide both formal and on the job instruction for trainee communications operators in such areas as:

• The proper use of the telephone and how to respond to various types of incidents.

• The proper use and preparation of all forms generated by the computer.

• The capabilities of the WALES, NCIC and NLETS systems.

• Proper usage and operation of the radio console. Other Duties include:

• Maintain a current knowledge of procedures, policies and directives in order to provide technical assistance to employees.

• Maintained the time and attendance (TACIS )records for the training staff and persons in training

• Report to supervisors on performance, progress and training needs of the employees.

• Assist all personnel with any operational problems that may arise.

• Participate in the development of user instruction manuals.

• Represent the Division during public tours of the facility.

• In the absence of a supervisor, approve leave request.

• Conduct formal lectures in a classroom setting.

• Demonstrate the use communications equipment.

Communications Division Dispatcher 1992-1998

• Utilize numerous codes and procedures to access and produce 7 record formats. - Interact with WALES, NCIC, MILES and NLETS.

• Operate a console consisting of a multi channel, two way radio equipment, interactive CAD terminal and a CAD resource status terminal.

• Monitor all radio transmissions conducted on assigned channel(s) to assure prompt dispatching of high priority type calls for service.

• Maintain continuous vocal liaison with mobile units, foot patrols and department officials.

• Answer confidential telephone lines and refer information to appropriate police entity.

• Dispatch all radio units assigned to channel.

Community Relations Specialist 1989-1992

• Worked with the department and other outside agencies to establish successful programs such as the Chief of Police Annual Golf Tournament and Zoo Day. Which provided over 800 kids with back to school clothes and school supplies, which were paid for with the proceeds from the Golf Tournament.

• Record management and maintenance of current information on civic groups, programs and associations.

• Speaking to community groups relative to crime prevention and deterrence.

• Coordinated the department’s Ride Along Program, which managed request for all seven police districts and support units.

• Prepared certificates and citations for distribution by the Chief of Police to members and citizens for their outstanding achievements as calligraphy expert.

911 Telephone Operator 1988-1989

• Utilize the WALES, NLETS and NCIC systems - He proper use and preparation of all forms generated by the computer, such as complaint event records, Administrative records, etc.

• Proper handling and distribution of emergency and non-emergency calls received for service.

• Knowledge of the policies and procedures of department - Knowledge of the DC Code

• Proper usage and operation of the radio console.

• Ability to operate the TDD machine.

• Knowledge of the city geography.

EDUCATION

UNIVERSITY OF DISTRICT OF COLUMBIA Washington DC

24 credits earned 1991

STRAYER BUSINESS COLLEGE Washington DC

24 credits earned 1987-1988

PRINCE GEORGE COMMUNITY COLLEGE Upper Marlboro, MD 24 credits earned 1985-1986

HOWARD UNIVERSITY Washington DC

24 credits earned 1983-1984

LAREINE HIGH SCHOOL Suitland, MD

High School Diploma 1982

ADDITIONAL INFORMATION

● Technical Skills: WALES, NCIC, NLETS, TACIS, CAD, MILES TDD, Microsoft Office

● Trainings

o Telephone operator and dispatcher training, Metropolitan Police Training Academy, October 1988 o Community Relations Training, Metropolitan Police Department, 1989 o Training in Records Management, Fleet Management Division, Metropolitan Police Department, 1993 o WALES and NCIC training for Terminal Agency Coordinator, Department of Justice, 2000 o Medical Billing Training, Prince George’s Community College, 2001 o Real-estate school, Weichert Real-estate school, 1999

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