Alexis Hatcher

Dallas, TX *****

ad4m22@r.postjobfree.com

+1-816-***-****

Core qualifications

• Highly professional - dependable, reliable and able to perform duties with minimal supervision.

• Strategic- relationship/partnership building skills, listen attentively, solve problems creatively. Use this to achieve win-win outcomes.

• Provide good customer service with the ability to build productive relationships, resolve complex issues.

• Providing good customer service support in a super busy environment

• Familiar with all aspects of senior care especially in home environments

• Ability to work independently and a team with solid verbal/written communication skills.

• Providing health care services in Patients residences, providing companionship and basic emotional support.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Caregiver

Wendy Team - Denver, CO

November 2020 to July 2021

• provided transportation to and from medical appointments and personal errands

• provided assistance with daily grooming, bathing activities, and light house keeping

• maintained detailed records of patients vitals and weekly progress

• assisting some patients in an out of bed transferring to and from a wheelchair

• spending time with patients for various activities such as the park, reading etc. Caregiver

Dominican home health care - Denver, CO

March 2020 to July 2020

• assist patients with meal planning and preparation/ monitor patients in their residences

• assist patients with daily activities including light house keeping

• ensured that some patients took their daily medications

• Provided transportation for personal needs such as errands and doctors appointments

• Provided basic personal care for patients with bathing, dressing, and changing adults briefs

• went to each patient homes and provided this services for a good timely manner as needed IT Specialist

IBM - Boulder, CO

February 2020 to June 2020

• Assist customers via telephone, email helpdesk tickets and in person requests.

• Troubleshoot technical issues respond via phone/ helpdesk email system.

• ability to effectively prioritize and execute tasks in a fast paced environment.

• strong orientation towards customer service, ability to learn quickly, adapt to new situations, and scenarios.

• excellent written oral, communications skills, and desktop computer software

• serve as a first point of contact to resolve difficult issues

• Walked customers through step-by-step process for troubleshooting hardware issues.

• Performed upgrades and installed updates

• Strong knowledge of viruses, application glitches, and hardware issues

• Patient and able to walk customers through troubleshooting and repair process Call Center Agent

Comcast - Denver, CO

February 2019 to January 2020

Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules.

• Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution.

• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.

• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).

• Educates and promotes self service options.

• Fundamental understanding of competitive environment and begins to position Comcasts products positively to our customers.

• Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

• Demonstrates ability to achieve established goals and performance metrics.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Sales Representative

Sephora

June 2018 to January 2019

• Obtains client information by answering telephone calls; interviewing clients; verifying information.

• Determines eligibility by comparing client information to requirements.

• Establishes policies by entering client information; confirming pricing.

• Informs clients by explaining procedures; answering questions; providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Sales Associate

Ross Dress For Less - Denver, CO

August 2016 to February 2017

-Flexible and broad responsibility's that included having multiple roles in the store.

-Responsible for helping reach sales goals by helping customers find what they need & want, and encouraging to buy more products.

-Had to know the products and services we were selling to help customers make informed choices.

-Provided good customer service by having good verbal skills to help provide customer assistance when dealing with difficult people.

-I had to have basic accounting skills to make finalizing sales and for handling money/credit transitions. Customer Service Representative/Call Center

AT&T - Portsmouth, VA

October 2015 to July 2016

-Making numerous of outbound's calls providing customer with updated information on our latest gadgets.

-Handle calls in a professional manner

-Handle customer requests for payment upgrades, activation's etc.

-Had to have a complete understanding for the customer needs/recommendations on the latest products and rate plans.

-Maintain update knowledge about the future gadgets and services that is provided with these products. Rainbow

Sales Associate - Portsmouth, VA

August 2014 to June 2015

-Responsible for creating a great sales environment that enhances the customer buying experience.

-Assisting customers with questions, needs, and purchases.

-Greeting each customer that enters the store in the store with a warm manner.

-Implementing all visuals merchandising standards by setting up all merchandising on the sales floors.

-Cash handling, making sure customer gets all receipts on all purchases, and completing all transitions in a a quick/efficient manner.

Call Center Agent

Alliance Data Card Services - Kansas City, MO

August 2012 to July 2013

-Responsible for delivering a unique customer service experience by unitizing my effective listening and questioning skills to help determine customers needs and wants.

-Answering a numerous amounts of inbound/outbounds calls daily in a timing manner.

-Providing customer service by maintaining composure when handling difficult calls that might have escalated.

-Updating customer and computer system each and every call to keep the system up to date. Front Desk Receptionist

St. Luke's Hospital

August 2011 to May 2012

- Greeted/welcomed guests in person or over the phone.

- Answered and direct inquiries to designated department as needed.

-Fulfilling basic clerical duties scheduling appointments, maintaining/updating client records collecting bill payments.

-Maintain managers calender's by planning, scheduling conferences calls and meetings.

- Managed lobby and office area by cleaning and keeping the area organized Education

Associate in Business Administration

Tidewater Community College - Norfolk, VA

August 2014 to May 2016

Diploma

University Academy - Kansas City, MO

August 2009 to May 2013

Skills

• Communication (10+ years)

• Multitasking

• Prioritizing

• Organizational Skills

• Technical skills

• Interpersonal skills

• Initiative and problem-solving abilities

• Dependability

• Spanish (5 years)

• Microsoft office (10+ years)

• Caregiving

• Software Troubleshooting

• Help Desk

• Technical Support

• Senior Care

• Medical terminology

Awards

Honor Roll

March 2012

Deans List

February 2016

National Honors Society

October 2011

Principals Honor Roll

May 2013

Certifications and Licenses

First Aid Certification

CPR Certification

October 2021 to October 2024

CPR Certification

Certified Nursing Assistant (CNA)

December 2021 to December 2024

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