Danielle Mahoney

774-***-**** ad4m1q@r.postjobfree.com Kingston, MA 02364

SUMMARY

Enthusiastic, result-oriented professional eager to contribute to team success through hard work, diligence, mindfulness, and excellent organizations skills. Motivated to learn, grow, and excel in a new role where hard work and dedication will be highly valued.

SKILLS

Budgetary Planning

CRM and Office Management Software

Scheduling and Coordinating

Teamwork and Collaboration

Microsoft Office, Outlook, Word, Excel

Out going personality and great with customers

EXPERIENCE

Office Manager, Global Glass & Maintenance, LLC., February 2022- Present

Halifax, MA

Coded and entered daily invoices with in-house accounting software then submitted to customer for payment along with all other completion information.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Handled correspondence for all customers, both direct and third-party customers

Managed daily schedule for technicians, which includes adjusting the schedule for emergency service calls while assuring all scheduled work calls were also completed.

Responsible for updating customers on the progress of work orders, pricing out jobs that could be repaired on the first visit and contacting customers to get immediate price increase approvals to complete the repair.

Responsible for drafting quotes for jobs that require parts or would need a return trip.

Responsible for all office organization such as supplies needed, filing & organizing customer records, as well as office expenses, shop inventory, utilities, and tax documents.

Assisted in producing marketing strategies to retain more direct customers.

Helped with anything needed of me, whether it was for the office, shop, or the technicians.

Office Manager, Next Level Fence, LLC., August 2019-February 2022

Whitman, MA

Monitored payments due from clients and promptly contacted clients with past due payments.

Managed office budget to oversee inventory, postage, and vendor services.

Administered payroll and maintained proper documentation of employee personnel.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Interpreted and communicated work procedures and company policies to staff.

Coded and entered daily invoices with in-house accounting software.

Automated office operations for managing client correspondence, payment schedules and data communications.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records.

Managed office inventory and placed new supply orders.

Used judgment and initiative in handling confidential matters and requests.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Delegated work to staff, setting priorities and goals.

Event Coordinator, The 1803 Winsor House, July 2011-January 2015

Duxbury, MA

Created social media pages and maintained them keeping the content current and engaging.

Organized event facility, food, and beverage selections.

Worked in tandem with department head to coordinate logistics of all calendar events.

Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.

Produced contracts and invoices for events and monitored fee collection.

Tracked payments, balances, and registrations for various events.

Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.

Developed diagrams and floor plans with event setup requirements.

Applied industry knowledge and personal expertise to customize meetings, conferences, and conventions to specific standards.

Designed contracts, collected fees, and booked venues for events.

Oversaw work of up to 12 staff seamlessly executing professional events.

Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.

Coordinated and allocated equipment, supplies and staff for events.

Organized guest support services for guests to meet accommodation, transportation, and service needs.

Organized event facility, food and beverage selections and audio-visual arrangements.

Bartender, The Fours Quincy, August 2006-July 2011

North Quincy, MA

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Managed bar area, cocktail design and menu and oversaw inventory, regulation compliance and customer relationships.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Planned and coordinated special events to boost customer numbers and profits.

Completed regular bar inventories and daily requisition sheets.

Poured wine, beer and cocktails for patrons.

Balanced daily registers and generated sales reports for management.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Trained new bartenders on drink preparation and upselling techniques.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Collected and organized daily till totals and tips.

Upsold customers from shelf to premium brands to help boost sales.

EDUCATION AND TRAINING

BBA

Marketing, UMASS Boston, Dorchester, Ma May 2008

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