LAUREN FISS

North Miami Beach, FL *****

ad4m16@r.postjobfree.com

+1-786-***-****

Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant/Sales Associate

Implant Seminars - North Miami Beach, FL

November 2021 to Present

· Provided secretarial and office management support while building cooperative working relationships.

· Responded effectively to sensitive inquiries or complaints.

· Inventoried and ordered supplies for office.

· Maintained accurate department and customer records.

· Prepared and prioritized calendars and correspondence.

· Answered phone calls and emails to provide information, resulting in effective business correspondence.

· Composed correspondence, reports and meeting notes.

· Organized both physical and digital files and updated reports to coordinate project materials. Freelance Yacht Stewardess

VPI Crew - Miami, FL

January 2016 to September 2021

· Cleaned all areas of the interior of the yacht.

· Beverage preparation and service.

· Cabin preparation and service.

· Maintaining bar and stock of drinks.

· Plant care and flower arrangement decor.

· Executing meal service and cleaning up after meals.

· Executing and planning theme parties as as needed. Administrative Client Care Coordinator

Valley Rebuilders - New York, NY

May 2007 to September 2015

· Scheduled staff and monitored resource allocation to provide optimal coverage and service.

· Provided secretarial and office management support while building cooperative working relationships.

· Responded effectively to sensitive inquiries or complaints.

· Composed correspondence, reports and meeting notes.

· Prepared and prioritized calendars and correspondence.

· Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Senior Inside Sales Representative

National Parts Express - Fairfield, NJ

November 2003 to April 2007

· Cultivated and strengthened customer relationships to drive revenue growth.

· Contacted new and existing customers to discuss product and service solutions.

· Contribute towards National Radiator first 1M of monthly sales volume by maintaining 14% profit margin per unit sold

· Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.

· Product warranties & merchandise/sales data

· Update customers accounts, verification, accuracy, 200% review, data base entry

· Provide client information on products/Strong Customer Relation, Customer referral

· Maintain a large customer base Tri-state

· Successfully marketed automotive parts throughout the United States. Administrative Sales Assistant

Thomson-Leeds - White Plains, NY

March 2001 to August 2002

· Managed administrative matters relating to personnel, and expense reports in accordance with company guidelines, rules and regulations.

· Coordinated travel arrangements and hotel accommodations.

· Developed meeting agendas, participated in office meetings, and promptly developed meeting minutes for distribution.

· Responded to inbound inquiries from customers, vendors and partners with courteous attitude.

· Tracked, reconciled and submitted monthly expense and credit card statements.

· Managed and monitored priority order progress and facilitated fulfillment . Receptionist Administrator

Thomson-Leeds - New York, NY

March 2001 to January 2002

· Answered incoming phone calls, routing to appropriate parties throughout office.

· Welcomed visitors and customers by greeting and answering or directing inquiries.

· Performed data entry and other administrative tasks to support departments.

· Organized files and spreadsheets to simplify staff access or retrieval.

· Received parcels, routed mail and opened packages for staff.

· Maintained office supply inventory and placed orders to meet demand.

· Screened and responded to emails, messages and other correspondence, freeing up senior management.

Education

High School Diploma

St. Helena Business Commercial High School - Bronx, NY May 1999

Skills

• Sales Forecasting

• Database Management

• Exceptional Negotiation Skills

• Multiline Phone Systems

• Effective Customer Upselling

• Active Listening

• Microsoft Office

• Friendly, Positive Attitude

• Customer Service

• Planning & Organizing

• Front desk

• Customer service

• Communication skills

• Organizational skills

• Clerical experience

• Microsoft Office

• Personal assistant experience

• Upselling

• Inside sales

• Medical administrative support

• Sales

• English

• Office management

• Outbound sales

• CRM software

• Restaurant experience

• Hospitality

• Filing

• Medical terminology

• Computer skills

• Medical office experience

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