Customer Service Payroll Specialist

April Wendall

(she/her)

*** **** ****** **************, ** 47933 *************@*****.*** 765-***-**** LinkedIn Authorized to work in the US for any employer

CERTIFICATIONS & LICENSES

● Notary: April 2017 - April 2024

● Bookkeeping: August 2011 to Present

● Accounting: September 2012 to Present

● Microsoft Office Suites Certification: December 2014 to Present

● Certified Payroll Professional: December 2014 to Present PROFESSIONAL EXPERIENCE

HR/Payroll Specialist Franciscan Health - Lafayette, IN Feb 2023 to Feb 2024

● GEM Award Recipient December 2023 for excellence in portraying company values

● Collaborated with a team of ten responsible for independently augmenting critical payroll processes for a company of over 23,000 coworkers.

● Utilized SaaS, Kronos, Workday, and Microsoft 360 tools to complete daily tasks; also utilized VPN, ServiceNow, analytical skills, auditing practices, CRM, and Microsoft Teams;

● Mastered multiple Excel functions including pivot tables; usage of vlookup, xlookup and other formulas; formatting and filtering.

● Cross-trained to work the HR Call Center twice a month to assist with voluminous intake and cataloging of inbound HR queries from coworkers.

● Performed HRIS, troubleshooting of various programs and technologies, formatting and editing MOS programs, independent creative problem solving and utilization of Jabber phone. Senior Service Associate Wayfair - Crawfordsville, IN. Aug 2021 to Jan 2023

● Amethyst Award Recipient June 2021, March 2022, June 2022, December 2022

● Interacted with 40 customers daily by phone or email to positively impact their order fulfillment.

● Continued professional development for verbiage, techniques to resolve terse situations, and new platforms as they became available.

● Promoted from Entry Level Consultant to Second Level Consultant for my excellence in customer service and strength in my KPIs. (Nov 2021 to Feb 2022)

● Promoted to Senior Service Consultant for continued excellence and willingness to collaborate with coworkers to problem solve. (Feb 2022 to Jan 2023) Center Manager Check Into Cash - Crawfordsville, IN Mar 2020 to Aug 2021

● Interacted with 30+ clients per day independently, strengthening customer service and interpersonal skills.

● Educated clients to navigate the product selections while properly following the Fair Credit Reporting Act.

● Augmented privatized and business to business (B2B) marketing.

● Performed professional collections outreach to resolve collections for late payments, garnishments, and court appearances.

● Maintained a firm accuracy for all cash tills in store, safe, cash deposits, and money ordering.

● Managed a team responsible for customer retention, customer account reconciliation, and end of day accounts reconciliation for the system.

● Promoted to Center Manager. (Mar 2021 - Aug 2021) Crew/Guest Experience Leader McDonald's - Crawfordsville, IN May 2018 to Mar 2020

● Ensured a wonderful visit experience for every guest through strong customer service.

● Oversaw orders from placement to order fulfillment.

● Performed additional duties including cashiering in front of house and drive thru tills, basic janitorial duties throughout the store, inventorying and arranging stock, cleaning dishes, and ensuring adherence to food-holding timers.

● Promoted to Guest Experience Leader as a reward for my willingness to collaborate with the team and attention to excellent customer service. (Nov 2019 to Mar 2020) Customer Service Representative Bureau of Motor Vehicles - Crawfordsville, IN. Oct 2017 -May 2018

● Collaborated with a team of eight servicing Montgomery County.

● Provided services such as title transfers, license testing, license renewal, registration of vehicles, watercraft, etc.

● Consistently met expectations of accuracy and excellence in handling government paperwork.

● Mastered strong typing, phone etiquette, and authoritative vocalization required. Executive Asst & Apprentice Title Loan Officer Security Abstract & Title Co., Inc - Crawfordsville, IN. Aug 2013 - Oct 2017

● Completed training to examine documentation related to property ownership and titles to identify any encumbrances.

● Searched records, prepared reports on issues found, and ensured title commitments and insurance policies were prepared correctly.

● Daily use of front office skills such as: Customer service, phone etiquette, email etiquette, calendaring, scheduling, and cleaning.

● Utilization of QuickBooks online to assist in payroll, financial reconciliation, and accounts payable. Private Custodian East Side Family Medicine - Crawfordsville, IN. Sept 2010 to Dec 2015

● Independent custodial care of a 5600 sq. ft. office; Cleaned all surfaces from bathrooms to the waiting room floors.

● Inventoried supplies and memorized MSDS guidelines

● Mastered self-motivation, stayed highly disciplined, and managed time efficiently to never miss a task.

Education

AAS in Accounting Ivy Tech Community College Completed Dec 2014 Skills

● Risk management

● Fraud detection

● Contract negotiation

● Physical and digital file pathing

● Ongoing professional learning - learning Spanish and SQL coding

● Financial acumen

● KPI management and goal setting

● Reporting and documentation

● Budget management

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