Technical Support Customer

Rashmi Varshney

Technical Support customer Associate

Career Objective:

To utilize my skills in reviewing business operations and recommend automated solution that can be expedited in achieving companies’ goals.

Highlights:

Over 2+ years of experience working with Telecom, Retail products and customer support

Strong verbal and written communication skills

Excellent skills in working with Excel, Database software and Statistics.

Ability to implement business needs into technology.

Outstanding abilities to work in a team environment and handle responsibilities.

Highly organized and motivated.

Excellent analytical, problem solving, and organizational skills

Attention to detail.

Responsibilities include troubleshooting, maintenance, installation, and overall supervision of data and telecom equipment. It includes supporting telephony hardware and applications, such as analog, ISDN, and SIP, security devices attached, modems, video conferencing units, and Phone devices, among others.

Experience:

Technical Support Executive, First Source: March 2021 to till date

Client: Spark light

Roles/Responsibilities:

Duties and Tasks/Essential Functions:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, TV, IP and more.

Research required information using available resources.

Follow standard processes and procedures.

Identify and escalate priority issues per Client specifications.

Redirect problems to appropriate resource.

Accurately process and record call transactions using a computer and designated tracking software products provided by Sparklight

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

Organize ideas and communicate oral messages appropriate to listeners and situations.

Follow up and make scheduled call backs to customers where necessary.

Stay current with system information, changes, and updates

Support our teammates, colleagues and share knowledge of the products.

Shoppers stop: Apparel store, Noida, India – 6 Months Experience

Jalali Wales: Data Entry Operator/ Technical Support, Aligarh, India - 1 Yr. Experience

Education:

Master of Arts, Dr. B. R Ambedkar university

Bachelor’s in science, Dr. B. R Ambedkar University

Certified Diploma in PGDCP (Computer Post Graduate Programme)

Contacts:

Phone: 860-***-****

Email: *********@*****.***

Contact this candidate