Jerry Oliveira

South River, NJ ***** 732-***-**** ad4m0b@r.postjobfree.com https://www.linkedin.com/in/jerry-oliveira/ GLOBAL LEARNING LEADER EMPLOYEE EXPERIENCE TRAINING TECHNOLOGY OPERATIONS ORGANIZATIONAL AND TALENT DEVELOPMENT

Highly accomplished and enthusiastic Learning Leader with over 15 years of training experience in project and program management, learning and talent development strategy, developing people into successful leaders, learning management and experience platform technology, and training solutions that drive the employee experience and accelerate the learning curve. Ability to contribute through fierce grit and a growth mindset. AREAS OF EXPERTISE

Global Learning Leadership Leadership Development Instructional Design & Authoring Facilitation Coach

& Mentor Performance Review Management Recruitment & Hiring Onboarding Executive Leadership Project Management Vendor Management Program Management Design Thinking Talent Development TECHNICAL EXPERIENCE

Microsoft Office Suite: PowerPoint, Word, Excel SharePoint Google Suite Articulate: Rise and Storyline Microsoft Teams Zoom SAP SuccessFactors Brainshark Cornerstone SkillSoft Percipio LinkedIn Learning

Adobe Creative Cloud Canvas Monday.com Captivate Coursera Visio Confluence JIRA WORK EXPERIENCE

Altice USA – New York, NY

Director, Operations Readiness (Hybrid): 06/2022-Present Manage 2 leaders and oversee 2 teams to delegate tasks.

• Oversee 12 projects concurrently with a budget of over $500k each and a timeline of 3 months per project and 3 programs utilizing postmortem analysis to implement continuous improvement processes.

• Develop strategic partnerships with clients and stakeholders to fulfill training needs and objectives to attain an 85% threshold of learning consumption.

• Interface with executive and C-suite leaders and align organizational development needs to guide learning and operational strategy to achieve 100% successful knowledge absorption and skill transfer.

• Utilize analytic tools and stakeholder partnerships to address and validate knowledge database articles resulting in the implementation of a revised user-friendly interface of the content management platform.

• Developed the readiness strategy using a design thinking framework to execute deliverables of creating readiness playbooks for the effective and successful launch of campaigns for frontline leaders and teams.

• Managed vendor partnerships to develop 3 learning engagement programs to support the launch of an executive-sponsored sales strategy and organizational change management campaign. Altice USA – New York, NY

Director, Training and Development (Hybrid): 04/2021-05/2022 Managed 2 leaders and oversaw 2 learning teams to coach and mentor team members to potential.

• Developed a sales learning team from the ground up to include an instructional design function hiring 4 specialists and 1 manager and a training delivery function hiring 6 facilitators and 1 manager.

• Implemented 4 frontline onboarding programs and sponsored a leader program within the 2021 fiscal year resulting in a 10% increase post 30-day production in performance metrics.

• Created the learning strategy for 12 call centers (internal employees and external BPO – Business Process Outsourcing teams), including onboarding project management, vendor trainer certifications, quarterly business reviews, and international on-site visits.

• Initiated and sponsored the implementation of Brainshark learning experience platform to increase product knowledge for channel partner teams of 600+ call center agents. Altice USA – New York, NY

Learning Manager: 06/2017-03/2021

Managed 10 learning professionals and coached and mentored team members to potential and leadership roles.

• Launched the first enterprise-wide onboarding program for an average of 1000 employees annually.

• Sponsored the project management of the leadership and talent development program, launching the first 3 workshops of the program, including a remote working workshop and courses to focus on emotional intelligence and change management due to the 2020 pandemic.

• Implemented a trainer certification program for vendor BPO (Business Process Outsourcing) trainers to certify an average of 4 trainers per year.

• Attained an average of 60-90 net promoter score (NPS) for the team in training reaction survey analysis.

• Executed a BSS/OSS (business support system/operations support system) tool merger and migration training program for 900+ employees in Tech Support, Sales Contact Centers, and Retail Stores.

• Developed the first cross-functional mobile training program for Sales, Retail, and Customer Care teams.

• Customized and curated learning paths in the LinkedIn Learning, Coursera, and SkillSoft Percipio learning experience platforms for News, Media, Engineering, and Advertising Sales clients.

• Managed the Coaching Certification Workshop program for 20 Customer Care supervisors, including best practices session facilitation, Everything DiSC Profiles, and evaluating coaching skills assignment videos. Cablevision System Corp – Newark, NJ

Learning Specialist: 02/2014-05/2017

Top-rated facilitator in a team of 30 trainers per Metrics That Matter survey results.

• Facilitated 6 annual learning experience sessions of field operations new hire program for groups of up to 20 field technicians per session.

• Certified to facilitate 4 leadership development programs: Performance Review Conversations (4-hr workshop), Everything DiSC Profiles (4-hr workshop), Fearless Reinvention (2-hr session), and Core Leadership Development Skills (2-day workshop)

Cablevision System Corp – Newark, NJ

Business Class Advanced Field Technician: 01/1999-02/2014

• Mentored 4 new hire field technicians annually documenting progress in the learning management system within the first 90-day period to validate skill absorption and appropriate OSHA safety protocols. CERTIFICATIONS

Villanova University

Project Management Certification

Human Resource Management Certification

Return on Investment Methodologies Certification

Certified Professional of Business Intelligence (CPBI) INSYNC Training

Synchronous (Virtual) Facilitation Certification

Miller Heiman Group

Fostering Customer Relationships Certification

Impact Performance Group

Core Consultative Sales Skills Certification

HONORS/REWARDS/RECOGNITION

Everyday All-Stars Badge: 32 times Altice USA

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