Desmond Ridgel

**** ********* **

Columbus, Ohio 43229]

614-***-****

ad4m0a@r.postjobfree.com

Objective:

A highly motivated and dedicated customer service professional with a solid background in healthcare. Seeking a customer service position where I can leverage my experience in providing exceptional service and my knowledge of medical assisting to contribute to the success of the organization.

Experience:

Mount Carmel Customer Service Centralized Scheduling, Ohio

Customer Service Representative, 2021-2024

- Provided excellent customer service to patients and healthcare providers by answering inquiries, scheduling appointments, and resolving issues promptly and efficiently.

- Utilized strong communication skills to ensure accurate and detailed information was conveyed to patients and other departments.

- Demonstrated exceptional problem-solving abilities by addressing patient concerns and finding suitable solutions to meet their needs.

- Collaborated with medical staff and various departments to coordinate appointments and ensure smooth patient flow.

Ohio Health, Ohio

Medical Assistant, 2013-2021

- Assisted physicians and nurses in delivering patient care by preparing examination rooms, taking vital signs, and documenting patient information accurately.

- Administered medications and performed basic medical procedures under the supervision of healthcare professionals.

- Prepared and maintained patient records, ensuring confidentiality and adherence to HIPAA regulations.

- Assisted with patient education by providing information on medications, procedures, and follow-up care.

- Collaborated with a multidisciplinary team to ensure coordinated and comprehensive patient care.

Verizon, Ohio

Customer Service Representative, 2008-2022

- Handled a high volume of customer inquiries and complaints, providing solutions and ensuring customer satisfaction.

- Assisted customers with billing inquiries, service changes, and technical support for phones and internet services.

- Utilized problem-solving skills to troubleshoot technical issues and provide step-by-step instructions to customers.

- Consistently met or exceeded performance targets, including call handling time and customer satisfaction ratings.

Education:

Kaplan University, Ohio

Associate degree in medical assisting, 2011-2013

- Completed coursework in anatomy, medical terminology, patient care, pharmacology, and medical office procedures.

- Developed strong clinical skills through hands-on training in a variety of healthcare settings.

- Maintained a high GPA and received recognition for academic achievements.

Skills:

- Excellent customer service skills

- Strong verbal and written communication abilities

- Proficient in using customer service software and medical record systems

- Knowledge of medical terminology and procedures

- Ability to work well in a fast-paced, team-oriented environment

- Strong problem-solving and decision-making skills

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