Richard J. Breugger, Jr.

*** *** ******, **** **, St. Louis, MO 63104

Cell: 636-***-**** E-mail: ad4m03@r.postjobfree.com

Professional Summary

Possess experience in healthcare, information technology, academic teaching, employee training, and organizational development. Patient experience professional with CGCAHPS, OASCAHPS, and HCAHPS knowledge. Driven by a focus on accuracy and clarity in the analysis, interpretation, and reporting of results through written and formal presentations. Gifted consultant, leader, and communicator who can drive organizational effectiveness.

Core Qualifications

Using statistics and psychometric knowledge to set, administer, and accomplish business initiatives

Expert in writing, administering, scoring, and analyzing results of surveys, assessments, metrics, and evaluations

Distinguished presenter and trainer, working with diverse groups, across all organizational levels

Experience

February 2021 to October 2023 – Sr. Patient Experience Consultant – SLUCare/SSM Health, St. Louis, MO

Quantitatively and qualitatively, statistically analyze large data sets of patient experience data (CGCAHPS). Create and maintain reporting processes to inform the clinic leaders of their progress towards their departmental goals.

Serve on the Patient Experience Committee and the Patient Safety Committee which are involved in driving the patient’s experience of excellence higher.

Calculate and present data to Directors and the President of SLUCare.

Teach Managers and Directors how to pull and analyze their department’s CGCAHPS scores.

Implement and maintain organizational development solutions and ongoing patient experience projects.

January 2017 to June 2019 – Patient Experience Manager/Data Analyst – Barnes-Jewish Hospital, St. Louis, MO

Analyzed large data sets of patient experience and employee performance data, using software such as SPSS and Excel. Created reports and dashboards to report patient experience data.

Responsible for setting up, calculating, and administrating a hospital-wide employee awards program affecting roughly 11,000 employees. Communicated program results throughout the hospital and all outpatient clinics.

Collaborated on organizational development committees involved in driving the patient’s and family’s experience of excellence higher. Participated in an annual meeting with 700 leaders for a day of leadership and processes training.

Calculated and presented data to managers, directors, vice-presidents, and the hospital president.

Consulted with and taught managers how to pull and analyze their department’s HCAHPS scores.

July 2014 to 2021 – As a full-time employee, or as an Independent Consultant – Versant Holdings – Data Analyst on the Business Analysis and Research Communications Team, St. Louis, MO

Quantitatively and qualitatively, statistically analyze large data sets collected from client hospitals and RN residents.

Prepare reports on research findings, presenting results to clients and/or publishing results in nursing journals.

Set business objectives for client hospitals using organizational development processes and projects.

January 2012 to November 2014 – Training & Data Analyst/Independent Consultant

Project-based consulting with information technology, healthcare, and human resource consulting companies.

Conducted psychometric and statistical analyses of large databases.

Designed and wrote training programs and employee development processes. Conducted and analyzed data collected for training needs analyses. Analyzed the results of focus groups.

July 2011 to December 2011 – Kohl’s – Organizational Development Business Analyst, Menomonee Falls, WI

Led projects to support organizational development and human resources tasks and goals.

Statistically analyzed organizational development and human resources data qualitatively and quantitatively and formally reported the results to company executives. Data included project implementation feedback, annual employee engagement surveys, and process improvement data.

Implemented change management, process improvement solutions, and department-wide reorganizations.

August 2008- December 2009 – University of Missouri, St. Louis – Adjunct Professor, St. Louis, MO

Courses taught included ‘Introduction to Industrial and Organizational Psychology’ and ‘Human Resources Management’.

July 2005 to July 2011 – Psychological Associates – Organizational Development Consultant/Research Specialist, St. Louis, MO

Utilized organizational development and human resources tools to ensure clients’ success.

Analyzed results of 360-degree performance measures and assessment tests of leadership, cognitive ability, and personality with results used for selection, employee development, and succession planning.

Designed and conducted research, surveys, job analyses, interviews, and conducted coaching/employee development projects. Analyzed data using statistical analysis software. Supported clients’ projects including SWOT analyses, employee engagement surveys, and data collected for employee performance initiatives.

July 2004 to August 2005 – Southern Illinois University Edwardsville – Graduate Assistant, Kimmel Leadership Center Edwardsville, IL

Supervised, trained, and mentored students in the Student Leadership Development Program and Volunteer Services, fostering their education and career development.

August 2001 to July 2004 – IT Partners, Rhea Systems, and Adaptive Merchant Systems – Training Consultant, St. Louis, MO & Dallas, TX

Consulted with software firms to conduct training needs analyses and then designed and implemented training solutions to close performance gaps or address strategic needs. Directed projects. Wrote training manuals and conducted training sessions. Assessed training efficacy by measuring both reactions to training and on-the-job behavior change.

Education

2009 - University of Missouri, St. Louis, Doctoral Program in Industrial & Organizational Psychology (ABD)

2007 - Southern Illinois University Edwardsville, Master of Arts in Industrial & Organizational Psychology

1997 - Microsoft Corporation, Microsoft Certified Systems Engineer in NT 4.0

1990 - University of Missouri, Bachelor of Arts in Psychology

Volunteer Service

2004 Served on Allocations Committee for United Way of Greater St. Louis.

2004-2006 Worked with the Granite City Community Care Center. Advised and coached the Center’s leadership during an Executive Director transition.

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